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TOP THREE QUESTIONS

As per our delivery policy, our average delivery time is under 5 minutes, but can take up to 24 hours if we need to manually process an order, and/or verify the billing details in accordance with our fraud prevention policy.

If it has been more than 24 hours and you have not received any emails, please check your spam/junk folder as our emails may have been filtered out of your inbox.

Alternatively you can access your order directly via the orders page of your Vevo Digital account. If your order status is "Completed", then your key(s) is accessible, simply click the "View" button next to your order. The order page will contain your key(s) along with a relevant "Activation Guide" or "Download Link" for the product.

First please check the following common reasons you may be having a problem:

  • Make sure that you have entered the key correctly, typos are a common occurrence between similar characters such as S/5 or B/8.
  • Make sure you are using the key in-line with any restrictions detailed on the product page such as activation region, system requirements or license terms etc.
  • Make sure you are following the provided activation guide or using the provided download link on your order page

If your problem persists, please send a message via our contact form with a brief explanation so we can resolve.

The most common decline reason is the ZIP/postal code not matching the details your card issuer has on file.

Make sure the billing address details entered at checkout match those your card issuer has on file, otherwise your card issuer may decline the transaction.

You may need to authorize the transaction with your card issuer, known as 3-D Secure, via an app or an SMS text from your card issuer to confirm the transaction.

If your card is declined at checkout, you may see a temporary 'pre-authorization' charge on your card statement, this will automatically be removed by your card issuer, usually within 24-48 hours as no successful charge was made.

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CONTACT INFORMATION

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Registered Address

VeVo Digital Limited, 15/F Hillier Commercial Building, 65-67 Bonham Strand East, Sheung Wan, Hong Kong