Contact Us

MESSAGE US

Please choose the most relevant subject for your query
CONTACT DETAILS

Message Us - Recommended

Complete the form on this page to send us a message and we'll email you back within 24 hours

Live Chat

Icon in the bottom right of your screen during business hours

Direct Email

[email protected]

Our Address

Vevo Digital Limited, Flat A, 15/F Hillier Commercial Building, Sheung Wan, Hong Kong SAR

COMMON QUESTIONS

Key(s) are delivered digitally in text or image format. Delivery is often instant however can take up to 24 hours if we need to manually process the order or verify your billing details.

If we need to verify your billing details, we will request this after you have placed the order. To understand why we have this policy and how it works, see the full details here.

Once the order is verified you will receive an Order Complete email containing a unique link to access the delivered key(s) within your account.

Viewing product key(s) purchased from Vevo Digital is simple and securely done via your account page.

  1. My Orders Page

    Head to the My Orders page and log in if prompted (using the details you used at checkout). If you used a social log in button at checkout please use the same one to log in to the same account.

  2. Order Status

    Once logged in, you will see a list of your orders, if the order status shows as Completed then product key(s) are ready to view. If the order status shows as Processing or On Hold then we are still working on completing your order.

  3. View The Order

    Click View next to the relevant order to go to the order page.

  4. View Product Key(s)

    The Product Key(s) will be visible about halfway down the page under the heading "Product Key(s)", it will be in either text or image format. If you have more than one key on your order you will be able to download a list in .txt or .cvs format.

  5. Guides/Links

    Any relevant guides or links we have for each product will be visible as a blue button under each product title on the order page.

First, please check your spam/junk folder as this is the most common reason people do not initially see emails.

If it has been more than 5 minutes and there are no emails in your spam/junk folder, it is possible that your email address was entered incorrectly at checkout or that our emails to you have bounced for some reason.

Please send us a message from the contact us page including the email address you used at checkout, and the order number if you have it so we can look into and resolve the issue for you.

RETURNS

Faulty items must be reported to us within 30 days from the time of purchase to be covered by our 30 day money back guarantee.

We will diagnose your issue and provide troubleshooting steps in order to resolve your issue. If we are unable to resolve your issue with fair and reasonable troubleshooting we will provide a replacement or refund.

CANCELLATIONS

If you wish to cancel an order that has not yet been delivered please inform us as soon as possible after purchase, however as our delivery system is automated we cannot gaurantee we will be able to cancel the order before it is delivered to you.

If you wish to cancel an order that has been delivered and you have not redeemed/activated the key, please inform us within 7 days from time of purchase. The product key must not have been redeemed/activated as this means it has been "used". If a product key has been used we will not be able to approve the cancellation as it is permantently linked/attached to your account.

REFUNDS

Refunds are processed by us within 24 hours, however it may take longer to show up in your bank/card account depending on the method of payment used.

Payment Methods

PAYMENTS

All purchases on our Site are made in USD, we never add any additional charges. If you pay using a credit/debit card held in a different currency, your card provider may charge a currency conversion fee.

BILLING

Our payment processor will bill your chosen method of payment the amount shown on the payment page immediately after your authorization during checkout.

If the checkout is not fully completed, or if your card provider declines the transaction, any pre-charge to your card will be removed from your card automatically within 24/48 hours, during this time your order staus will show as “Pending Payment” or “Cancelled” on our Site.

In the situation that your key shows as invalid when you attempt to redeem it first please make sure that you have entered the code correctly and following any specific Activation Guide provided with the item.

If your issue continues to persist, please send us a message here with your order number, an explanation of the issue and ideally include a screenshot or photo of the error included so we can diagnose and resolve your issue as swiftly as possible.

In the situation that your key shows as used when you attempt to redeem it first please make sure that it has not already been applied to your account as this is the most likely and common cause. To confirm this is not the case please log out of your account on the service you are attempting to redeem to, log back in and then check the relevant services/subscriptions/library area on your account where products linked to your account are listed.

If your issue continues to persist, please send us a message here with your order number, an explanation of the issue and ideally include a screenshot or photo of the error included so we can diagnose and resolve your issue as swiftly as possible.

Windows can present an error during activation for a wide range of reasons, we recommend running through the general troubleshooting steps below in order. They resolve the large majority of errors quickly and easily.

  1. Internet & Time

    Make sure your device is connected to the internet and that the system date and time is set correctly for your timezone.

  2. Windows Update

    Check Windows Update for any outstanding updates, install and complete any outstanding updates so Windows is fully updated.

  3. System Restart

    Restart your computer and retry activation.

  4. Activation Troubleshooter

    Run the Windows Activation Troubleshooter on the Activation page.

  5. Phone Activation

    Use the toll-free automated phone activation service by clicking Activate by Phone on the Activation page. If you do not see this option, you can load it by typing into the Windows Search Bar SLUI 4, hit enter and it will first ask for your country/region, then follow the on-screen instructions.

Leave your email address and we will let you know when this product is available: