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Coronavirus Notice: We remain open and fully operational, but due to high demand and staff working remotely, our support response times may be longer than usual. Please bear with us and allow up to 24 hours for a reply. Thank you.

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COMMON QUESTIONS

  1. Navigate to the My Orders section of your account and log in if prompted using the same details provided at checkout. If you used a social log in button at checkout, use the same button to log in here (If you see an Invalid Order message, you have logged in to a different account).
  2. Once logged in, you will see a Completed order status if the product key is ready to view.
  3. Click View to go to the order page.
  4. The Product Key will be visible halfway down the page under the heading "Product Key", it may be in either text or image format. This is the key you need to use in order to activate or redeem your product.
  5. Any relevant guides or links we have available will be under each product title via a blue clickable button.

Activation key(s) are delivered digitally in text or image format. Delivery is usually instant however can take up to 24 hours, please bear this in mind before purchasing.

On some occasions proof of address may be required to verify your billing address before we can complete your order, please see here for full information on this policy.

Once your order is verified you will receive an Order Complete email containing a link to access your key(s).

Faulty keys must be reported to us within 30 days of purchase to be covered by our 30 day money back guarantee, we will always try to provide a replacement key first, and then in the case we cannot provide a replacement a full refund will be issued.

If you wish to cancel an order that has not yet been delivered or return for any reason other than being faulty (at our sole discretion & the product key must remain un-redeemed), you must inform us within 7 days of purchase. Because this type of return is not due to a fault of ours, our non-recoverable payment processing fee will be deducted from the total refund amount.

Refunds are processed by us within 24 hours, however it may take longer to show up in your bank account/statement depending on the method of payment used, this is beyond our control.

Please make sure you fully check the item you are buying before checking out as it is your responsibility to read all of the information proivided to you on the product page as well as the terms & conditions at checkout.

If you went through the checkout without fully completing or if PayPal declines the transaction, you may see PayPal has made a charge to your card when you have no order showing on our site or in your emails.

This is a temporary pending charge PayPal make in the assumption the transaction will be completed, as such it will automatically be cancelled and removed from your card as the order was not completed.

If you're in any doubt, please contact PayPal and they will be able to confirm.

Head Office

Address: 15/F Hillier Commercial Building, Sheung Wan, Hong Kong

Live Chat: Currently Unavailable Due To Coronavirus

Phone: Currently Unavailable Due To Coronavirus