Get In Touch
- Navigate to the My Orders section of your account and log in if prompted using the same details provided at checkout. If you used a social log in button at checkout, use the same button to log in here (If you see an Invalid Order message, you have logged in to a different account).
- Once logged in, you will see a Completed order status if the product key is ready to view.
- Click View to go to the order page.
- The Product Key will be visible halfway down the page under the heading "Product Key", it may be in either text or image format. This is the key you need to use in order to activate or redeem your product.
- Any relevant guides or links we have available will be under each product title via a blue clickable button.
Activation key(s) are delivered digitally in text or image format. Delivery is usually instant however can take up to 24 hours, please bear this in mind before purchasing.
On some occasions proof of address may be required to verify your billing address before we can complete your order, please see here for full information on this policy.
Once your order is verified you will receive an Order Complete email containing a link to access your key(s).
FAULTY ITEM RETURNS
Faulty keys must be reported to us within 30 days of purchase to be covered by our money back guarantee. Our first step will be to diagnose your issue and provide troubleshooting steps, if this does not resolve your issue we will provide a replacement key. FInally, if the first two steps do not resolve your issue a full refund will be provided.
If you wish to cancel an order that has not yet been delivered or return for any reason other than being faulty (at our sole discretion & the product key must remain un-redeemed), you must inform us within 7 days of purchase. Because this type of return is not due to a fault of ours, our non-recoverable payment processing fee will be deducted from the total refund amount, we will inform you of the amount before processing the refund.
Refunds are processed by us within 24 hours, however it may take longer to show up in your bank account/statement depending on the method of payment used, this is beyond our control.
First, please check your spam/junk folder as this is the most common reason people do not initially see emails.
If it has been more than 5 minutes and there are no emails in your spam/junk folder, it is possible that your email address was entered incorrectly at checkout or that our emails to you have bounced for some reason.
Please send us a message from the contact us page including the email address you used at checkout, and the order number if you have it so we can look into and resolve the issue for you.
If you went through the checkout without fully completing or if PayPal declines the transaction for any reason, you may see PayPal has made a charge to your card when you have no order showing (or showing as cancelled) on our site.
This is a pending temporary charge PayPal make to your card in the assumption the transaction will be completed, as such it will automatically be cancelled and removed from your card usually within 24/48 hours as the order was not completed.
If you're in any doubt, please contact PayPal and they will be able to confirm this for you.