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COMMON QUESTIONS

Activation key(s) are delivered digitally in text or image format. Delivery is often instant however can take up to 24 hours if we need to manually verify your billing details. If we need to verify your billing details we will request this after you have placed your order. Please see full information on this policy here to understand why we have it and how it works.

Once your order is verified you will receive an Order Complete email containing a link to access your key(s). Product key(s) will be made available on the customer’s order page for a period of 1 year, after this period we cannot guarantee the key will be available. As such the customer must retrieve and safely store any key(s) within 1 year.

Navigate to the My Orders page and log in if prompted (using the details you used at checkout). If you used a social log in button at checkout please use the same button to log in.

Once logged in, you will see a list of your orders, if the order status shows as Completed the product key(s) are ready to view.

Click View next to the relevant order to go to the order page.

The Product Key will be visible about halfway down the page under the heading "Product Key(s)", it will be in either text or image format.

Any relevant guides or download links we have will be visible as a blue button under each product on your order page and the product page.

First, please check your spam/junk folder as this is the most common reason people do not initially see emails.

If it has been more than 5 minutes and there are no emails in your spam/junk folder, it is possible that your email address was entered incorrectly at checkout or that our emails to you have bounced for some reason.

Please send us a message from the contact us page including the email address you used at checkout, and the order number if you have it so we can look into and resolve the issue for you.

In the situation that your key shows as invalid when you attempt to redeem it first please make sure that you have entered the code correctly and following any specific Activation Guide provided with the item.

If your issue continues to persist, please send us a message here with your order number, an explanation of the issue and ideally include a screenshot or photo of the error included so we can diagnose and resolve your issue as swiftly as possible.

In the situation that your key shows as used when you attempt to redeem it first please make sure that it has not already been applied to your account as this is the most likely and common cause. To confirm this is not the case please log out of your account on the service you are attempting to redeem to, log back in and then check the relevant services/subscriptions/library area on your account where products linked to your account are listed.

If your issue continues to persist, please send us a message here with your order number, an explanation of the issue and ideally include a screenshot or photo of the error included so we can diagnose and resolve your issue as swiftly as possible.

CONTACT INFORMATION

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Address

15/F Hillier Commercial Building, Sheung Wan, Hong Kong

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CONTACT DETAILS

Contact Form - Recommended

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Live Chat - When Online

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Address

15/F Hillier Commercial Building, Sheung Wan, Hong Kong