Contact
Whether you need help with an existing order or advice about a product before buying, you’ve come to the right place.
Below you’ll find FAQs with instant answers to common questions so you don’t need to wait for an answer.
If you still need help, please fill out the message form so we can collect the relevant details and provide you with tailored support.
Message Form (recommended)
FAQs
Here are the official Access 2021 download links hosted by Microsoft on their servers.
Use this Call Of Duty Beta activation guide to redeem your Call Of Duty BETA key.
- Go to https://www.callofduty.com/modernwarfare2/beta
- Click the “Redeem Code” button
- Sign in to or create a new Call of Duty account
- Enter your BETA key provided by us (shown on your orders page)
- Select the platform you wish to play on
- Select your Country
- Click the “Submit” button
Table of contents
Our Microsoft Authenticity Guarantee
We are committed to providing only 100% authentic Microsoft software keys for a secure and hassle-free experience. Every key we sell is sourced from trusted suppliers, passes Microsoft’s activation servers, and is never improperly shared or resold. With our Microsoft Authenticity Guarantee, you can purchase with confidence, knowing you’re receiving a genuine, fully functional product backed by our support.
What type of keys do you supply?
When purchasing software keys, it’s essential to know exactly what you’re getting. Unfortunately, some vendors sell Microsoft Developer Network (MSDN) keys, which aren’t intended for resale and will eventually be deactivated by Microsoft. Others improperly split Multiple Activation Keys (MAK) among multiple customers, rather than using them within a single commercial organization, leading to future deactivation. Some also offer Original Equipment Manufacturer (OEM) keys without fully disclosing their restrictions.
At Vevo Digital, we take a different approach. We never sell MSDN keys, do not split MAK keys, and always clearly label OEM keys with their restrictions. While our prices may be slightly higher than some competitors, we prioritize legitimate software keys that won’t cause issues down the line.
We sell three types of keys, each clearly labeled on the product page:
- Retail – Intended for general consumers, these keys are designed for retail distribution and can be used by anyone.
- OEM – If you’re building a new computer system, you may qualify as an Original Equipment Manufacturer (OEM) and use these keys. OEM keys come with certain limitations, which are outlined on the product page.
- MAK – Designed for commercial organizations, Multiple Activation Keys (MAK) allow multiple activations on internal systems. Each MAK key has a fixed number of activations, which are outlined on the product page.
How can I be sure your keys are genuine?
Here’s why you can trust our keys, and how to verify yourself.
- All keys pass Microsoft’s activation servers, confirming their validity and legitimacy.
- The delivered key will always match the advertised key type.
- Keys redeemed directly through Microsoft’s website (such as certain Office keys) will appear under your Services & Subscriptions page, just like those purchased from a major retailer or Microsoft itself.
- While not officially supported by Microsoft, you can use a PID checker to verify the key type and its validity.
- On Windows, you can confirm the key type by running the following CMD prompt: slmgr /dli
- You can also contact Microsoft support and provide the key to verify its legitimacy.
What do your customers say?
To ensure trust and transparency, we rely on third-party services to collect and host our reviews.
We use Trustindex to gather and display customer reviews from our Trustpilot and Cusrev pages.
What if I have trouble activating?
If you have trouble activating a key, it’s most likely due to a system error, incompatibility, or incorrect usage. In most cases, this can be resolved quickly and easily, just contact us.
For peace of mind, we offer a 30-day replacement or full money-back guarantee if the activation issue cannot be resolved.
View our full returns & refunds policy.
What if I still have questions?
Still have questions? Contact us, we’re happy to help!
Use this Nintendo Switch eShop activation guide to redeem your Nintendo Switch eShop code.
-
Select “Nintendo eShop” on the HOME Menu to launch Nintendo eShop.
-
Select the account you want to use.
-
Select “Redeem Code” on the left side of the screen.
-
Enter the 16-character download code.
Some retailer cards for Nintendo Switch software will include both a Control Number and a Download Code. Make sure that you are entering the Download Code (no hyphens in the number) and not the Control Number (has hyphens, e.g. XXXX-A00000-000000, F50EEUR-A00000-000000).
Any letters and symbols not used with prepaid codes (i.e. O, I, Z, commas, hyphens, etc.) will be disabled from the on-screen keyboard.
-
Select “Confirm” to confirm. The game will begin downloading once the code is confirmed.
The game icon will appear on the HOME menu, with a download status bar. The status bar will disappear once the game download is complete.
Timeframe
In stock products are delivered within 10 minutes of payment.
Products available to order are delivered within 24 hours of payment.
Each product page clearly displays the stock status and delivery timeframe.
Method
All products are delivered digitally, there are no physical products or deliveries.
You will receive an ‘Order Complete’ email with a direct link to access your key(s).
Keys can also be accessed via the Orders page in your Vevo Digital account.
Use this Ubisoft Connect activation guide to redeem your Ubisoft Connect key.
-
Open Ubisoft Connect PC.
-
Select your profile in the top left corner of the application.
If you do not currently have an Ubisoft account, you will need to create one.
-
Choose “Key Activation”.
-
Enter your key in the Activation Code field.
-
Select “Activate”.
-
Once you have activated a game, it will appear in your Ubisoft Connect library. You need to download and install your content to access it.
If you have activated downloadable or unlockable content, it will be available in-game.
No Extra Fees
We never add hidden fees, such as deceptive “buyer protection” or “payment processing” fees, like some other websites do.
Payment Currency
We accept all payments in USD. If you pay with a card issued in a currency other than USD, your card issuer may charge a currency conversion fee.
Payment Methods
We accept the following major card brands:
- Visa
- Mastercard
- American Express
Additionally, we support the following digital wallets:
- Apple Pay
- Google Pay
- Link (Stripe)
Payment Security
Payments are securely processed via Stripe, which is PCI and PSD2 compliant and protected with AES-256 encryption.
Vevo Digital does not handle, process, or store your card information at any time.
All pages of Vevo Digital are SSL-encrypted at all times.
Identify Vevo Digital Charges
On your card or banking statement, payments made to us will appear as “vevodigital.com” or “VevoDigital”.
Report Faulty Keys
We offer a 30-day activation guarantee from the time of delivery. If you receive a faulty product key, please report it via our contact page.
Once reported, we will investigate the issue and provide troubleshooting steps.
If the key remains faulty after troubleshooting, we will offer a replacement key or a full refund.
Return Unused Keys
You can return an unused key within 30 days of delivery by submitting a cancellation request via our contact page.
Used keys, those that have been redeemed/activated, cannot be returned.
A minimal cancellation fee of 3.4% + $0.30 (USD) will be deducted from the total refund amount to cover processing costs.
Refunds
Refunds will be issued within 24 hours of receiving a valid cancellation request or approving a refund for a faulty key. You will receive a confirmation email from both Vevo Digital and Stripe.
Refunds can only be issued to the original payment method.
It may take up to 10 days for the funds to appear on your card or bank statement, depending on your card issuer’s processing time. Unfortunately, this timeframe is beyond our control.
Here are the official Office Pro Plus 2021 download links hosted by Microsoft on their servers.
My Card Was Declined At Checkout
The most common reason a card is declined at checkout is that the ZIP/postal code does not match the details your card issuer has on file. To avoid this, ensure that the billing details entered at checkout match those on file with your card issuer.
You may be prompted to authorize the transaction via an on-screen request, known as 3-D Secure. This is typically completed through an in-app approval or an SMS code sent by your card issuer.
If you are certain that your billing details are correct, you may need to contact your card issuer to authorize the payment.
If you are using a VPN, please disconnect while making the payment, as certain VPN IP addresses may be blocked due to prior fraudulent activity by other users of the VPN.
Pending Charge On My Card
If your card is declined at checkout, you may notice a pending “pre-authorization” charge on your card statement. This will automatically be removed within 24–48 hours, as no successful charge was made.
If you have forgotten your Vevo Digital account password, you can request a reset here: https://www.vevodigital.com/my-account/lost-password/
We can delete your Vevo Digital account upon request. Please contact us to initiate the account deletion process.
We will send a confirmation email to the address linked to your account to verify the deletion request.
Once your account is deleted, you will lose access to all orders and will not be able to retrieve your key(s) again. Please record this information before submitting a deletion request.
Follow the steps below to find and view your key(s):
- Go to the orders page in your Vevo Digital account.
(If prompted to log in, use the same credentials you used at checkout.) - Click the “View” button next to the relevant order.
- Your key(s) will be displayed on the order page.
Follow these troubleshooting steps to resolve a variety of Windows activation errors.
-
(0xC004C008) error code
If you see this error code, please contact us and mention that you are receiving error code 0xC004C008 in your message so we know what needs to be fixed.
-
(0xC004F050) error code
This error code means the key does not match or is incompatible with the edition of Windows already installed.
For OEM keys:
You will see this error code if you are trying to upgrade from Home to Pro, or if you are trying to use a Home key on a Pro or higher installation.
(OEM keys do not support upgrades and should only be used during a fresh Windows installation by a system builder.)For retail keys:
You will see this error code if you are trying to use a Home key on a Pro or higher installation. If you have an alternative edition installed, such as Home N or Pro N, a standard Home or Pro key will not activate these alternative editions.Solutions:
The primary solution to this error code is to perform a fresh Windows installation (see guides below). Alternatively, you can use a different key that matches the edition already installed.Installation guides:
Windows 10
Windows 11 -
Windows update
Confirm that your device is up to date by checking Windows Update and installing any available updates
To check for updates, select Start > Settings > Windows Update > then select Check for updates.
-
Activation troubleshooter
If you’re unable to activate Windows, the Activation troubleshooter may help.
To use the troubleshooter, select Start > Settings > System > Activation > then select Troubleshoot.
-
Internet connection
Make sure your computer is connected to the internet.
To check your network connection, select Start > Settings > Network & internet. The status of your network connection will appear at the top.
-
Restart your PC
Restart your PC and try the activation again.
To restart your PC, select Start > Power > Restart.
-
Activate by phone (if available)
You may be given the option to activate by phone.
To activate by phone, go to the Activate Windows Now section > then select Activate by Phone.
Use this Xbox activation guide to redeem your Xbox key.
Xbox Series X|S and Xbox One Consoles
Press the Xbox button on your controller to open the guide, and then select Store
Press the View button on your controller to open the side menu, and then select Redeem
Enter the 25-character code, select Next, and then follow the prompts
Online
Go to redeem.microsoft.com
Sign in to the Microsoft Account associated with your Xbox profile
Enter the 25-character code, select Next, and then follow the prompts
Xbox App For Windows
Press the Start button on your keyboard, and then enter Xbox into the search bar
Choose the Xbox app from the results to open the app
Select your gamerpic, and then select Settings
Select Redeem under Redeem a code
Enter the 25-character code, select Next, and then follow the prompts
Use this PSN activation guide to redeem your PSN key.
Online
On a web browser, Sign in to your PlayStation Network
In the Account section on the left, select Redeem Codes
Enter your 12-digit voucher code or prepaid PlayStation card number, and select Next
Console
From the PlayStation Menu, go to the PlayStation Store.
Select Redeem Codes on the left-hand side menu
Enter the code and select Continue
The content will be automatically applied to your account, available for immediate download, or available in your Library > Purchased section
Use this Steam activation guide to redeem your Steam key.
-
You will require a Steam account and the game client, the Steam game client can be downloaded here: https://store.steampowered.com/about/
And you can create an account here if you do not already have one: https://store.steampowered.com/join/ -
Launch the Steam client and log in to your Steam account.
-
Click the games drop-down menu in the top left then choose “activate a product on Steam”
-
Follow the onscreen instructions to complete the process and add the game to your Steam library.
This is what to do if you see the “You are not logged in. Please log in before redeeming a token” error message on the Microsoft redemption page.
Try Private/Incognito
The most common issue is a caching/cookie problem that causes the Microsoft website to show this error message. To resolve this, open a private/incognito browsing session in your web browser, log in to your Microsoft account again, and try the redemption once more.
You can easily open a private/incognito browsing session using the following keyboard shortcuts:
- Chrome Windows, Linux, or Chrome OS: Press Ctrl + Shift + n
- Chrome Mac: Press ⌘ + Shift + n
- Safari: Press Shift + Command + n
- Firefox: Press Ctrl + Shift + p
Different Browser
Sometimes, the simplest solution is to try a different web browser. Open another browser, log in to your Microsoft account again, and attempt the redemption once more.
Here’s a list of alternative browsers you can try:
Use this Windows Home to Pro upgrade guide to redeem your Windows Pro Upgrade key.
-
Navigate to Start > Settings > System > Activation.
-
Click the Change button on the change product key row, enter the 25-character Windows Pro upgrade key you received from us.
-
Click Next then restart your PC to complete the upgrade.
This is what to do if you see the “This code has already been redeemed” error message when redeeming a Microsoft code.
Sometimes, the Microsoft redemption page glitches during the redemption process and incorrectly states that the key has already been redeemed.
- Sign out of your Microsoft account.
- Go to Services & Subscriptions.
- Log back into your Microsoft account and check if the software now appears under your Services & Subscriptions.
If it still does not show up after following these steps, please contact us and let us know that you have already tried these steps so we don’t ask you to repeat them.
Here are the official Visio Professional 2021 download links hosted by Microsoft on their servers.
Here are the official Project Professional 2021 download links hosted by Microsoft on their servers.
Use this Windows 11 activation guide to redeem your Windows 11 key.
-
If you’re not already running Windows 11, you can download it via the installation assistant or with the ISO: https://www.microsoft.com/en-us/software-download/windows11/
-
Run the downloaded tool or ISO file and follow the on-screen instructions to go through the install.
-
In the Windows Search Bar type in “Activation settings” and hit enter. This will load the activation window showing which Windows 11 Edition you have installed and its activation status.
-
Under the “Change product key” row, click the “Change” button.
-
A window will open asking you to “Enter a product key“, type or paste in your 25-character Windows 11 key and click “Next“.
Vevo Digital leverages a vast network of vendors and contacts worldwide to source products and services efficiently. By taking advantage of bulk purchasing and favorable currency exchange rates, we can offer great prices.
Additionally, since we exclusively sell digital goods and services, we eliminate costs associated with handling physical products. These combined savings are passed directly to our customers, ensuring our prices remain among the most affordable.
Some products have a delivery time of up to 24 hours, during which time the order status will show as ‘Processing’.
For any applicable products we display the following delivery notice on the product page
Here are the official SQL Server ISO download links.
Here are the official Windows Server ISO download links.
| Year | Edition | Download Link |
|---|---|---|
| 2025 | Standard & Datacenter | https://www.microsoft.com/en-us/software-download/windowsinsiderpreviewserver |
| 2022 | Standard & Datacenter | https://www.microsoft.com/en-us/evalcenter/download-windows-server-2022 |
| 2019 | Essentials | https://www.microsoft.com/en-us/evalcenter/download-windows-server-2019-essentials |
| 2019 | Standard & Datacenter | https://www.microsoft.com/en-us/evalcenter/download-windows-server-2019 |
| 2016 | Essentials | https://www.microsoft.com/en-us/evalcenter/download-windows-server-2016-essentials |
| 2016 | Standard & Datacenter | https://www.microsoft.com/en-us/evalcenter/download-windows-server-2016 |
To activate an evaluation edition install of Windows Server with a product key, you will need to use the following PowerShell command.
-
Click Start or hit the Start button on your keyboard, type PowerShell, and then right click Windows PowerShell and click Run as administrator.
-
Enter the following command, changing the set-edition to either ServerEssentials, ServerStandard or ServerDatacenter depending on the edition you are activating, and changing the ProductKey section with your 25 character product key. An example of this is below.
DISM /Online /Set-Edition:ServerStandard /ProductKey:xxxxx-xxxxx-xxxxx-xxxxx-xxxxx /AcceptEula -
The required changes will be made and it will ask if you wish to restart now, hit Y on your keyboard for yes.
Use this EA App activation guide to redeem your EA App key.
-
Go to: https://www.ea.com/redeem
-
For PC codes, select the Redeem button.
-
Make sure that you log in to the EA Account you want to add your game to.
-
Type in your product code, then click Next.
Use this Battle.net activation guide to redeem your Battle.net key.
Redeem Your Code on the Battle.net Website
Log into your Account Overview page
Enter the code in the Redeem a Code box and click Redeem Code
Redeem Your Code On The Battle.net Mobile App
Login to the Battle.net Mobile App
Click Profile
Expand the Account section
Choose Redeem Code
Redeem Your Code On The Battle.net Mobile App
Login to the Battle.net Mobile App
Click Profile
Expand the Account section
Choose Redeem Code
Limitations and Restrictions
Some codes have regional restrictions. You cannot use a code that doesn’t belong to your region.
A code can only be claimed once & once claimed, cannot be sold, traded, gifted, etc.
Some codes must be activated by the cashier before they work. For example, Blizzard Balance was purchased in a shop.
Some codes must be claimed before their expiration date. For example, promotional codes.
Item or pet codes distributed before BlizzCon 2009 and all World of Warcraft Trading Card Game item codes must be redeemed through the World of Warcraft Promotion Code Retrieval page.
Use this Microsoft Store activation guide to redeem your Microsoft Store key.
-
Load the Microsoft Store app, and make sure you’re signed in to the Microsoft account you wish to link the product to.
Click the three dots in the top right corner to open a drop-down menu, then click “Redeem a code”.
-
Type or paste in your 25-digit code and click “Next”.
-
You will be shown the product you’re going to get by redeeming the code. Upon clicking “Confirm”.
The product is permanently linked to your Microsoft account and there are no refunds past this point.
-
The product is now linked to your account and you’re ready to download and install. Click the three dots again, and in the drop-down menu click “My Library”.
-
In the left-hand column, click “Ready to install”, your redeemed product will be listed here, with an “Install” link to click.
If you have a trial/demo version of a product already installed, you must uninstall that first. Otherwise, it can cause an error saying you still only have a trial/demo version, despite redeeming a code for the full product.
Use this Windows 10 Enterprise activation guide to redeem your Windows 10 Enterprise key,
-
Launch PowerShell and navigate to the folder with the Media Creation Tool (most likely your downloads folder).
-
In the PowerShell window, use the command below and hit Enter to execute.
MediaCreationTool21H2.exe /Eula Accept /Retail /MediaArch x64 /MediaLangCode en-US /MediaEdition Enterprise
The MediaArch x64 argument specifies 64 bit, if you require 32 bit simply change this argument to Media Arch x86.
The MediaLangCode en-US argument specifies the language, in this case it is English for US, if you require a different language simply change the language and region tag.
A full list of available languages can be found here: https://docs.microsoft.com/en-us/windows-hardware/manufacture/desktop/available-language-packs-for-windows?view=windows-10
-
Click Yes on the UAC prompt to confirm the code execution.
-
Enter your Windows 10 Enterprise product key and click Next.
Use this Windows 10 activation guide to redeem your Windows 10 key.
-
If you’re not already running Windows 10, you can download it via the ISO: https://www.microsoft.com/en-us/software-download/windows10
-
Run the downloaded ISO file and follow the on-screen instructions to go through the install.
-
In the Windows Search Bar type in “Activation settings” and hit enter. This will load the activation window showing which Windows 10 Edition you have installed and its activation status.
-
Under the “Change product key” row, click the “Change” button.
-
A window will open asking you to “Enter a product key“, type or paste in your 25-character Windows 10 key and click “Next“.
Microsoft has removed the official Visual Studio 2019 download link from their website. As such, you will need to obtain the download from a third-party source. Due to potential security risks, we do not recommend any specific source.
Use this Windows 11 Enterprise activation guide to redeem your Windows 11 Enterprise key.
-
Launch PowerShell and navigate to the folder with the Media Creation Tool (most likely your downloads folder).
-
In the PowerShell window, use the command below and hit Enter to execute.
MediaCreationToolW11.exe /Eula Accept /Retail /MediaArch x64 /MediaLangCode en-US /MediaEdition Enterprise
The MediaArch x64 argument specifies 64 bit, if you require 32 bit simply change this argument to Media Arch x86.
The MediaLangCode en-US argument specifies the language, in this case it is English for US, if you require a different language simply change the language and region tag.
A full list of available languages can be found here: https://docs.microsoft.com/en-us/windows-hardware/manufacture/desktop/available-language-packs-for-windows?view=windows-11
-
Click Yes on the UAC prompt to confirm the code execution.
-
Enter your Windows 11 Enterprise product key and click Next.
Use this Visual Studio 2022 activation guide to redeem your Visual Studio Professional 2022 key.
-
Go to https://visualstudio.microsoft.com/downloads/
Then click the Free trial button as shown above.
-
Run the downloaded installer called VisualStudioSetup.exe – most likely found in your downloads folder.
-
Click Install next to Visual Studio Professional 2022
Select any workloads, components, language packs, and the installation location of your choice.
-
On the get started window, click Continue without code.
-
In the top row menu, click File, then click Account Settings… in the dropdown menu.
-
Click the Unlock with a Product Key text link.
-
Enter your product key and click Apply.
Your Visual Studio Professional 2022 software is now activated.
Use this Office activation guide to redeem your Microsoft Office, Access, Project, Visio, or other standalone Office app key.
-
Go to setup.office.com, and click Get started.
-
Sign in to your existing Microsoft account, or create a new o (needs to be a personal Microsoft account, not an organization account).
-
Paste your 25-character product key into the box, make sure the account the product key will be added to is correct, and click next.
-
Confirm the product is correct, select the language you wish to use, and click redeem.
There are no refunds after clicking redeem, this is due to the key being consumed and the license being permanently tied to your Microsoft account.
-
Before installing your new Office suite you should uninstall any old Office suites on your computer. Old Office installs are known to cause conflicts with a new installation, Office 365 in particular will attempt to override your new install.
Links to the Microsoft uninstall guides for Windows PC and Mac:
Uninstall Office on Windows PC
Uninstall Office on Mac -
Double-click on the Office installer that was downloaded to your computer (most likely in your downloads folder) and follow the on-screen instructions.
-
Your installation is complete when you see the message “You’re all set! Office is installed now”.
-
This only applies to Office 2016 Suites or older.
Upon opening an Office App for the first time you will be asked to activate your product with the Office Activation Wizard.
Select “I want to activate the software over the Internet”, and then select Next. Follow the prompts to complete the activation.
If the internet activation fails, try the “I want to activate the software by telephone” and then select next. Follow the prompts to complete the activation.
Use this Office activation guide to redeem your Microsoft Office, Access, Project, Visio, or other standalone Office app key.
-
Go to login.live.com
Sign in to your existing Microsoft account, or create a new one (needs to be a personal Microsoft account, not an organization account).
-
Go to account.microsoft.com/billing/redeem
Paste your 25-character product key into the box, make sure the account the product key will be added to is correct, and click next.
If you see an error saying “This code has already been redeemed“, skip to step 4 of this guide.
If you see an error saying “You are not logged in. Please login before redeeming a token“, click here for a guide to resolve. -
Confirm the product is correct, click confirm.
*There are no refunds after clicking confirm, this is due to the key being consumed and the license being permanently tied to your Microsoft account.
-
Go to the subscriptions tab of your Microsoft account, you will see your redeemed software listed, along with the date it was added to your Microsoft account.
Click the install link on the right-hand side to download the software.
-
Choose the language and version you wish to install then click the install button to download.
-
Before installing your new Office suite you should fully uninstall any old Office suites on your computer. Old Office installs are known to cause conflicts with a new installation, Office 365 in particular will attempt to override your new install.
Links to the Microsoft uninstall guides:
Uninstall Office on Windows PC
Uninstall Office on Mac -
Double-click on the Office installer that was downloaded to your computer (most likely in your downloads folder) and follow the on-screen instructions.
-
Your installation is complete when you see the message “You’re all set! Office is installed now”.
-
Upon opening an Office App for the first time you will be asked to sign in to your Microsoft account, and sign in to the same account you used in step 1 of this guide, as that is the account the license is tied to.
Microsoft has removed the official Windows 7 ISO download link from their website. As such, you will need to obtain the download from a third-party source. Due to potential security risks, we do not recommend any specific source.
Microsoft has removed the official Windows 8.1 ISO download link from their website. As such, you will need to obtain the download from a third-party source. Due to potential security risks, we do not recommend any specific source.
Use this Adobe Creative Cloud activation guide to redeem your Adobe Creative Cloud redemption code.
-
Open the Redeem your Creative Cloud membership page and sign in or create a new Adobe account.
-
Enter the 24-character redemption code and follow the on-screen steps.
-
Download and install the software apps of your choice from the Apps page.
Here are the official Office Pro Plus 2024 download links hosted by Microsoft on their servers.