Our peace of mind guarantee provides up to 30 days from the time of purchase to report an issue redeeming a CD key. Upon reporting an issue redeeming a CD key, we will provide troubleshooting steps within 24 hours. If we are unable to resolve the issue via troubleshooting steps, we will provide a replacement CD key or a full refund.
Return unused CD keys
An order can be cancelled and the unused CD key returned up to 14 days from the time of purchase. An order cannot be cancelled if the CD key has been redeemed, CD keys will be tested to check the redemption status before a cancellation is approved. Cancellations are subject to a minimal cancellation charge of (3.4%) + $0.30 deducted from the refund to cover our incurred processing costs.
Refunds are issued by us immediately after agreeing to issue a refund, you will receive an email confirmation from us and Stripe. The refund can take up to 10 days to reflect on your card/banking statement, this is beyond our control.