Fraud Prevention

In order to carry out our service we implement stringent fraud prevention steps to safeguard our business and our payment partners against fraud.

The use of a VPN, Proxy, VoIP, temporary/disposable email address or any other means of concealing/altering the true location/identity of a user on the Site will lead to your order being held for verification. Any attempt to purposefully provide false or incorrect details can result in your order being rejected, and your account and access to the Site being restricted or terminated.

Customers may be required to verify the billing details provided at checkout are accurate and genuine to ensure the integrity of all transactions. If this is required, you will receive a request from us after you have placed your order to provide the documentation.

What do I need to provide?

We use a proof of address that matches the billing details provided at checkout to verify your billing details – it must have both your full name and your address visible (any other details may be covered up/blanked out for your privacy). We accept the following documents as a proof of address:

  • Valid Driver’s License
  • Valid Passport
  • Utility/Service Bill (Water, Gas, Electricity, Phone, Internet, etc)
  • An Item of Mail Addressed to the Customer

Documents are handled in accordance with our Privacy Policy.

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