Microsoft Redeem Your Code Or Gift Card Errors

‘You Are Not Logged In. Please Login Before Redeeming A Token’ error

Try Private/Incognito

The most common issue is a caching/cookie problem that causes the Microsoft website to show this error message. To resolve this, open a private/incognito browsing session in your web browser, log in to your Microsoft account again, and try the redemption once more.

You can easily open a private/incognito browsing session using the following keyboard shortcuts:

  • Chrome Windows, Linux, or Chrome OS: Press Ctrl + Shift + n
  • Chrome Mac: Press ⌘ + Shift + n
  • Safari: Press Shift + Command + n
  • Firefox: Press Ctrl + Shift + p

Try A Different Browser

Sometimes the quickest solution is to try a different web browser. Open another browser, log in to your Microsoft account again, and attempt the redemption once more.

‘This Code Has Already Been Redeemed’ error

This is what to do if you see the ‘This code has already been redeemed’ error message when redeeming a Microsoft code.

This code has already been redeemed

Sometimes the Microsoft redemption page glitches during redemption and incorrectly states the code has already been redeemed, when in fact it’s been added to your account already.

To check if this is the case:

  1. Sign out of your Microsoft account.
  2. Log back into your Microsoft account.
  3. Check if the software now appears under your Services & Subscriptions.