My Card Was Declined At Checkout

If your card is declined during checkout your order status will show as “Failed” until a payment is received.

Please make sure the billing details entered match those of the registered card holder, otherwise your card issuer will decline the transaction.

Depending on how your card issuer confirms transactions, you may need to authorize the transaction via your banking app, by confirming the transaction via an SMS text sent from your card issuer, or by calling your card issuer directly to authorize the transaction.

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