My Card Was Declined At Checkout

My Card Was Declined At Checkout

The most common reason a card is declined at checkout is that the ZIP/postal code does not match the details your card issuer has on file. To avoid this, ensure that the billing details entered at checkout match those on file with your card issuer.

You may be prompted to authorize the transaction via an on-screen request, known as 3-D Secure. This is typically completed through an in-app approval or an SMS code sent by your card issuer.

If you are certain that your billing details are correct, you may need to contact your card issuer to authorize the payment.

If you are using a VPN, please disconnect while making the payment, as certain VPN IP addresses may be blocked due to prior fraudulent activity by other users of the VPN.

Pending Charge On My Card

If your card is declined at checkout, you may notice a pending “pre-authorization” charge on your card statement. This will automatically be removed within 24–48 hours, as no successful charge was made.