Vevo Digital implements a range of robust fraud prevention methods to safeguard our business, our payment partners and customer cards against possible misuse.
Methods including, but not limited to, the use of a VPN, Proxy, VoIP or temporary/disposable phone number, temporary/disposable email address, incorrect billing details or any other methods of concealing or altering the true location or identity of a user on the Site may lead to an order being held for manual verification.
Under this policy we may ask a customer to assist us in verifying the billing details provided at checkout are accurate and match those of the registered card holder to ensure the integrity and legitimacy of transactions.
How do we verify the billing details?
We use a valid proof of address document (photo or scan) that matches the billing details provided at checkout. It must have your full name and address visible, any other details may be covered up/blanked out for your privacy.
The following documents constitute a valid proof of address:
- Utility bill dated within the last three months
- Bank or card statement dated within the last three months
- Mortgage statement or lease agreement
- Tax invoice or receipt
- Item of mail
- Current valid driving license
- Current valid passport
Documents are transmitted securely via SSL encrypted email to a business inbox, and are permanently deleted after verification.
Refusal to assist us in verifying the billing details within 7 days from time of purchase will result in an order being considered too high risk and possibly fraudulent, resulting in the order being rejected and refunded. The corresponding user account on the Site will be terminated and blocked from future purchases.