We provide a 30 day guarantee from the time of purchase to report a problem redeeming a CD key. Upon reporting a problem redeeming the CD key we will provide troubleshooting steps to resolve within 24 hours. If we are unable to resolve the problem via troubleshooting, we will provide a replacement CD key or a full refund.
Cancellations (Product No Longer Needed)
Orders for CD key(s) be cancelled up to 14 days from the time of purchase only if the CD key(s) remains un-redeemed/un-used. Cancellations are subject to a minimal cancellation charge of (3.4%) + $0.30 deducted from the refund to cover our incurred processing costs.
Refunds are issued by us within 24 hours after agreeing to a return or cancellation, you will receive an email confirming the refund from us and Stripe. Refunds can only be made to the method of payment used to place the order. The refund can take up to 10 days to show on your card/banking statement, this is beyond our control.