FAULTY ITEM RETURNS
Faulty keys must be reported to us within 30 days of purchase to be covered by our money back guarantee. Our first step will be to diagnose your issue and provide troubleshooting steps, if this does not resolve your issue we will provide a replacement key. FInally, if the first two steps do not resolve your issue a full refund will be provided.
If you wish to cancel an order that has not yet been delivered or return for any reason other than being faulty (at our sole discretion & the product key must remain un-redeemed), you must inform us within 7 days of purchase. Because this type of return is not due to a fault of ours, our non-recoverable payment processing fee will be deducted from the total refund amount, we will inform you of the amount before processing the refund.
Refunds are processed by us within 24 hours, however it may take longer to show up in your bank account/statement depending on the method of payment used, this is beyond our control.