Returns & Refunds Policy

Report Faulty Keys

We offer a 30-day activation guarantee from the time of delivery. If you receive a faulty product key, please report it via our contact page.

Once reported, we will investigate the issue and provide troubleshooting steps.

If the key remains faulty after troubleshooting, we will offer a replacement key or a full refund.

Return Unused Keys

You can return an unused key within 30 days of delivery by submitting a cancellation request via our contact page.

Used keys, those that have been redeemed/activated, cannot be returned.

A minimal cancellation fee of 3.4% + $0.30 (USD) will be deducted from the total refund amount to cover processing costs.

Refunds

Refunds will be issued within 24 hours of receiving a valid cancellation request or approving a refund for a faulty key. You will receive a confirmation email from both Vevo Digital and Stripe.

Refunds can only be issued to the original payment method.

It may take up to 10 days for the funds to appear on your card or bank statement, depending on your card issuer’s processing time. Unfortunately, this timeframe is beyond our control.