What Is Your Returns & Cancellations Policy

FAULTY RETURNS

Faulty key(s) must be reported to us within 30 days from the time of purchase, after this period the key(s) will be deemed accepted and will be non-returnable.

Upon reporting a faulty key(s) we will diagnose the fault and provide troubleshooting steps to resolve within 24 hours, if we are unable to resolve the fault we will provide a replacement key(s) or a full refund.

CANCELLATIONS

If you wish to cancel an order that has not yet been completed, or has been completed but the key(s) remains in an unused state, we can accept a cancellation. A cancellation must be requested within 14 days from the time of purchase, after this period the order will be deemed accepted and will be non-cancellable.

A cancellation is subject to a restocking charge of 3.4% + $0.30 deducted from the total order value to cover our incurred payment processing costs for the transaction.

We cannot accept any cancellations if the key(s) has been used by the customer.

REFUNDS

Refunds are processed and issued by us within 24 hours of agreeing to issue a refund.

A refund can take up to 10 days to reflect on your card/banking statement.

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