What Is Your Returns & Cancellations Policy

RETURNS

A faulty product (key) must be returned to us within 30 days from the time of purchase, after this period the product (key) will be deemed accepted.

Upon returning a faulty product (key), we will diagnose the fault and provide troubleshooting steps to resolve within 24 hours. If we are unable to resolve the fault we will provide a replacement product (key), or a full refund.

CANCELLATIONS

You may cancel an order within 14 days from the time of purchase only if the product (key) has not been used. We cannot accept a cancellation if the product (key) has already been used.

A customer cancellation is subject to a restocking charge of (3.4%) + $0.30 deducted from the total order value to cover our incurred processing costs.

REFUNDS

Refunds are issued by us within 24 hours of agreeing to issue a refund. The refund can take up to 10 days to reflect on your card statement.