What Is Your Returns & Cancellations Policy

RETURNS

A faulty product (key) must be returned to us within 30 days from the time of purchase, after this period the product (key) will be deemed accepted and will be non-returnable as faulty.

Upon reporting a faulty product (key), we will diagnose the fault and provide troubleshooting steps to resolve within 24 hours. If we are unable to resolve the fault we will provide a replacement product (key), or a full refund.

CANCELLATIONS

You may cancel an order that has not yet been completed, or has been completed but the product (key) remains in an unused state. You must request a cancellation within 14 days from the time of purchase, after this period the product (key) will be deemed accepted and the order will be non-cancellable.

A cancellation is subject to a restocking charge of (3.4%) + $0.30 deducted from the total order value to cover our incurred payment processing costs.

We cannot accept a cancellation if the product (key) has been used by the customer.

REFUNDS

Refunds are issued by us within 24 hours of agreeing to do so.

The refund can take up to 10 days to reflect on your card statement.

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