Why Is My Order On Hold?

Why Is My Order On Hold?

Vevo Digital implements a range of robust fraud prevention methods to safeguard our business, our payment partners and customer cards against possible misuse.

If your order status is “On Hold”, it means it has been flagged for a manual review in accordance with our Fraud Prevention Policy.

Please look out for a note from us in your email inbox as we may require assistance in verifying your billing details.

Full details of our Fraud Prevention Policy can be found here: https://www.vevodigital.com/faq/our-fraud-prevention-policy/