“You are not logged in. Please login before redeeming a token” Microsoft Error Message

This is what to do if you see the “You are not logged in. Please login before redeeming a token” error message on the Microsoft redemption page.

Try Private/Incognito

The most common issue is a caching/cookie problem that causes the Microsoft website to show this error message. To negate this you can open a private/incognito browsing session in your web browser, log in to your Microsoft account again, and re-attempt the redemption.

You can easily open a private/incognito browsing session by using the following keyboard shortcuts:

  • Chrome Windows, Linux, or Chrome OS: Press Ctrl + Shift + n
  • Chrome Mac: Press ⌘ + Shift + n
  • Safari: Press Shift + Command + n
  • Firefox: Press Ctrl + Shift + p

Different Browser

Sometimes the easiest option is to try a different web browser entirely. Open a different web browser then login to your Microsoft account again, and re-attempt the redemption.

Here’s a list of alternative browsers you can try: