“You are not logged in. Please login before redeeming a token” Microsoft Error Message
This is what to do if you see the “You are not logged in. Please log in before redeeming a token” error message on the Microsoft redemption page.
Try Private/Incognito
The most common issue is a caching/cookie problem that causes the Microsoft website to show this error message. To resolve this, open a private/incognito browsing session in your web browser, log in to your Microsoft account again, and try the redemption once more.
You can easily open a private/incognito browsing session using the following keyboard shortcuts:
- Chrome Windows, Linux, or Chrome OS: Press Ctrl + Shift + n
- Chrome Mac: Press ⌘ + Shift + n
- Safari: Press Shift + Command + n
- Firefox: Press Ctrl + Shift + p
Different Browser
Sometimes, the simplest solution is to try a different web browser. Open another browser, log in to your Microsoft account again, and attempt the redemption once more.
Here’s a list of alternative browsers you can try: