Activation Problems

I Have A Problem Activating My Key

Please check the following common reasons you may be having a problem:

Make sure that you have entered the key correctly, typos are a common occurrence between similar characters such as S/5 or B/8.

Make sure you are using the key in-line with any restrictions detailed on the product page such as activation region, system requirements or license terms etc.

Make sure you are following the provided activation guide or using the provided download link on your order page.

If your problem persists please send a message with a brief explanation (and ideally a screenshot/photo of any error messages) so we can troubleshoot:

Windows can present an error during activation for many different reasons, please run through the troubleshooting steps in the order listed below.

  1. Internet Connection & System Time

    Windows Internet Connection & System Time

    Make sure your computer is connected to the internet and that the system date and time is set correctly for your local timezone.time

  2. Activation Troubleshooter

    Windows Activation Troubleshooter

    Run the Windows Activation Troubleshooter which will attempt to automatically resolve any issues.

  3. Windows Update

    Windows Update

    Check Windows Update for any outstanding updates, download and install any outstanding updates.

  4. Restart Your PC

    Windows Restart

    Restart your PC and retry the activation.

  5. Phone Activation

    Windows Phone Activation

    You may be given the option to use the toll-free phone activation service, do this by clicking the Activate by Phone link on the activation page.