Delivery

Viewing product key(s) purchased from Vevo Digital is simple and securely done via your account page.

  1. My Orders Page

    Head to the My Orders page and log in if prompted (using the details you used at checkout). If you used a social log in button at checkout please use the same one to log in to the same account.

  2. Order Status

    Once logged in, you will see a list of your orders, if the order status shows as Completed then product key(s) are ready to view. If the order status shows as Processing or On Hold then we are still working on completing your order.

  3. View The Order

    Click View next to the relevant order to go to the order page.

  4. View Product Key(s)

    The Product Key(s) will be visible about halfway down the page under the heading "Product Key(s)", it will be in either text or image format. If you have more than one key on your order you will be able to download a list in .txt or .cvs format.

  5. Guides/Links

    Any relevant guides or links we have for each product will be visible as a blue button under each product title on the order page.

First, please check your spam/junk folder as this is the most common reason people do not initially see emails.

If it has been more than 5 minutes and there are no emails in your spam/junk folder, it is possible that your email address was entered incorrectly at checkout or that our emails to you have bounced for some reason.

Please send us a message from the contact us page including the email address you used at checkout, and the order number if you have it so we can look into and resolve the issue for you.

Key(s) are delivered digitally in text or image format. Delivery is often instant however can take up to 24 hours if we need to manually process the order or verify your billing details. 

If we need to verify your billing details, we will request this after you have placed an order. To understand why we have this policy and how it works, see the full details here.

Once your order is verified you will receive an Order Complete email containing a link to access your key(s).

Leave your email address below and we will let you know when this product is back in stock: