Retrieving CD Key(s)Vevo Digital
Once you have placed an order and it has been completed, this is how to retrieve CD Key(s) from your Vevo Digital account. You will also receive an email with a direct link to the order page within your account.
- Orders Page
Head to the My Orders page and log in if prompted (using the details used at checkout). If you used a social log in button at checkout please use the same one.
- Order Status
Once logged in, you will see a list of your orders. If the status is "Completed" then the CD key(s) are ready to retrieve. If the status is "Processing" or "On Hold" then we are working on completing your order. If the status is "Failed" then the payment failed at checkout and the order is unpaid.
- View The Order
Click the "View" button to open the order page.
- Retrieve CD Key(s)
The CD Key(s) will be displayed roughly halfway down the order page under the heading "Your CD Key(s)", in either text or image format.
I Haven’t Received Any EmailsVevo Digital
First, please check your spam/junk folder as this is the most common reason people do not initially see emails.
If it has been more than 5 minutes and there are no emails in your spam/junk folder, it is possible that your email address was entered incorrectly at checkout or that our emails to you have bounced.
Please send us a message here including as much information as you have about your order so we can investigate.
Delivery InformationVevo Digital
All products are delivered digitally as a unique "key" in text or image format for you to redeem on the relevant platform, nothing is physically shipped.
Delivery is usually instant, but can take up to 24 hours if we need to manually process an order and/or verify the billing details in accordance with our fraud prevention policy.
Once an order is verified you will receive an email containing a link to retrieve the key(s) securely from your Vevo Digital account page.