1. Navigate to the My Orders page and log in if prompted using the same details provided at checkout. If you used a social log in button at checkout please use the same button to log in here. (If you see an Invalid Order message, you have logged in to a different account to the one the order is on). You may also be asked to verify your email address if you have not already done so, a link to re-send the verification email will be included.
  2. Once logged in, you will see a Completed order status if the product key is ready to view.
  3. Click View next to the relevant order to go to the order page.
  4. The Product Key will be visible halfway down the page under the heading "Product Key", it may be in either text or image format. This is the key you need to use in order to activate or redeem your product.
  5. Any relevant guides or download links will be visible as a blue button under each product.

First, please check your spam/junk folder as this is the most common reason people do not initially see emails.

If it has been more than 5 minutes and there are no emails in your spam/junk folder, it is possible that your email address was entered incorrectly at checkout or that our emails to you have bounced for some reason.

Please send us a message from the contact us page including the email address you used at checkout, and the order number if you have it so we can look into and resolve the issue for you.

Activation key(s) are delivered digitally in text or image format. Delivery is usually instant however can take up to 24 hours, please bear this in mind before purchasing.

On some occasions proof of address may be required to verify your billing address before we can complete your order, please see here for full information on this policy.

Once your order is verified you will receive an Order Complete email containing a link to access your key(s).