How Do I Access & Use My Product Key(s)Vevo Digital
This is how to access and use key(s) directly via your Vevo Digital account orders page. You will also receive an order complete email with a direct link to the order page.
- Orders Page
Head to the My Orders page and log in if prompted (using the details used at checkout). If you used a social log in button at checkout please use the same one.
- Order Status
You will see a list of your orders along with their status, below is the meaning of each status.
Completed - Key(s) are delivered and ready to access.
Processing - We are working on completing your order in accordance with our delivery policy.
On Hold - We need to verify the billing details in accordance with our fraud prevention policy.
Failed - The payment failed, no payment was taken but may show temporarily on your card statement.
Cancelled - You may have manually cancelled the order, left the order unpaid or requested us to cancel it.
Pending Payment - The payment is in progress and is waiting to be authorized or declined.
Refunded - The order has been fully refunded, it may take several days to reflect on your card statement.
- View Order
Click the "View" button next to the order.
- Your Key(s)
Your key(s) are displayed roughly halfway down the order page under the heading "Your Key", in either text or image format.
There is also an option to download any text key(s) in a CSV or TXT file which may be useful to keep for your records.
- Use Your Key
Under each product on the order page will be an "Activation Guide" or "Download Link" button. Click whichever button is displayed to use your key.
I Haven’t Received Any EmailsVevo Digital
Please check your spam/junk folder as this is the most common reason people do not see emails in their inbox.