Key Issues

In the situation that your key shows as used when you attempt to redeem it first please make sure that it has not already been applied to your account as this is the most likely and common cause. To confirm this is not the case please log out of your account on the service you are attempting to redeem to, log back in and then check the relevant subscriptions/library area on your account where products linked to your account are listed.

If your issue persists, please send us a message here with your order number, an explanation of the issue and ideally include a screenshot or photo of the error so we can diagnose and resolve your issue as swiftly as possible.

In the situation that your key shows as invalid when you attempt to redeem it first please make sure that you have entered the code correctly and that you are using it in line with any restrictions or guidelines stated on the product page.

If your issue persists, please send us a message here with your order number, an explanation of the issue and ideally include a screenshot or photo of the error so we can diagnose and resolve your issue as swiftly as possible.

Windows can present an error during activation for a wide range of reasons, run through these general troubleshooting steps in the order listed order to fix it.

  1. Internet Connection & Time

    Make sure your PC is connected to the internet and that the system date and time is set correctly for your local timezone.

  2. Activation Troubleshooter

    Run the Windows Activation Troubleshooter which will attempt to automatically locate and resolve any issues.

    Activation Troubleshooter

  3. Windows Update

    Check Windows Update for any outstanding updates, install and complete any outstanding updates so Windows is fully updated.

    Windows Update

  4. System Restart

    Restart your computer and retry activation. It's amazing how many things a simple reboot fixes.

  5. Phone Activation

    Use the toll-free phone activation service by clicking Activate by Phone on the Activation page.
    If you do not see this button, you can launch it by typing into the Windows Search Bar "SLUI 4", hit enter to run command. A window will open asking for your country or region, follow the on-screen instructions.

    Phone Activation

Leave your email address and desired quantity: