My Card Was Declined At CheckoutVevo Digital
If your card is declined during checkout your order status will show as "Failed" on your My Orders page until a payment is received.
Please make sure the billing details entered at checkout match those of the registered card holder otherwise your card issuer may decline the transaction. The most common decline reason is the ZIP/Postal code not matching the details card issuers have on file.
You may need to authorize the transaction with your card issuer via your banking/card app, via an SMS text sent from your card issuer, or by calling your card issuer directly.
The charge may temporarily appear as pending on your card statement before being automatically removed if a payment is declined.
Fraud Prevention PolicyVevo Digital
In order to carry out our service we implement stringent fraud prevention steps to safeguard our business and our payment partners against fraud.
The use of a VPN, Proxy, VoIP, temporary/disposable email address or any other means of concealing/altering the true location/identity of a user on the Site will lead to your order being held for verification. Any attempt to purposefully provide false or incorrect details can result in your order being rejected, and your account and access to the Site being restricted or terminated.
Customers may be required to verify the billing details provided at checkout are accurate and genuine to ensure the integrity of all transactions. If this is required, you will receive a request from us after you have placed your order to provide the documentation.
What do I need to provide?
We use a proof of address that matches the billing details provided at checkout to verify your billing details – it must have both your full name and your address visible (any other details may be covered up/blanked out for your privacy). We accept the following documents as a proof of address:
- Valid Driver’s License
- Valid Passport
- Utility/Service Bill (Water, Gas, Electricity, Phone, Internet, etc)
- An Item of Mail Addressed to the Customer
Return & Refund PolicyVevo Digital
Faulty product(s) must be reported to us within 30 days from the time of purchase, after this period the product(s) will be deemed accepted and will be non-returnable.
Upon reporting a faultly product(s) we wUpon reporting faulty product(s) we will diagnose the fault and provide troubleshooting steps to resolve, if we are unable to resolve the fault via troubleshooting we will provide a replacement or a full refund.
If you wish to cancel an order that has not yet been completed, or has been completed but remains in an unused state. We can accept a cancellation up to 14 days after the date of purchase, after this period the order will be deemed accepted and will be non-cancellable.
We cannot accept cancellations if the “key” has been used/redeemed by the customer.
A cancellation is subject to a restocking charge of 3.4% + $0.30 deducted from the total order value to cover our incurred payment processing costs for the transaction.
Refunds are processed and issued by us promptly (within 24 hours) of agreeing to issue a refund.
A refund can take up to 10 days to reflect on your card/banking statement.
Payment & Billing InformationVevo Digital
We partner with Stripe to process our credit/debit card transactions securely.
All purchases on our Site are made in USD, we never add any additional charges. If you pay using a credit/debit card held in a different currency, your card issuer may charge a currency conversion fee.
Stripe will charge your chosen card the total amount shown on the payment page immediately after your authorization during checkout.
The statement descriptor for payments made to us will show as "vevodigital.com".
If your card is declined for any reason at checkout you may see a temporary pre-authorization payment on your billing statement, this will automatically be removed.