Payments & Orders

If your card is declined during checkout your order status will show as "Failed" until a payment is received.

Please make sure the billing details entered match those of the registered card holder, otherwise your card issuer will decline the transaction.

Depending on how your card issuer confirms transactions, you may need to authorize the transaction via your banking app, by confirming the transaction via an SMS text sent from your card issuer, or by calling your card issuer directly to authorize the transaction.

In order to carry out our service we implement stringent fraud prevention steps to safeguard our business and our payment partners against fraud.

The use of a VPN, Proxy, VoIP, temporary/disposable email address or any other means of concealing/altering the true location/identity of a user on the Site will lead to your order being held for verification. Any attempt to purposefully provide false or incorrect details can result in your order being rejected, and your account and access to the Site being restricted or terminated.

Customers may be required to verify the billing details provided at checkout are accurate and genuine to ensure the integrity of all transactions. If this is required, you will receive a request from us after you have placed your order to provide the documentation.

What do I need to provide?

We use a proof of address that matches the billing details provided at checkout to verify your billing details – it must have both your full name and your address visible (any other details may be covered up/blanked out for your privacy). We accept the following documents as a proof of address:

  • Valid Driver’s License
  • Valid Passport
  • Utility/Service Bill (Water, Gas, Electricity, Phone, Internet, etc)
  • An Item of Mail Addressed to the Customer

Documents are handled in accordance with our Privacy Policy.

RETURNS

Faulty items must be reported to us within 30 days from the time of purchase, after this period an order will be deemed accepted.

We will diagnose your issue and provide troubleshooting steps to resolve your issue. If we are unable to resolve your issue with fair and reasonable steps we will provide a replacement or refund.

CANCELLATIONS

If you wish to cancel an order that has not yet been completed and delivered, or has been completed and delivered but remains in an unused state, we can cancel the order.

A cancellation request can only be made within 14 days from the time of purchase, after this period an order will be deemed accepted.

There is a 3.4% + $0.30 restocking charge deducted to cover our incurred payment processing costs for the transaction.

We cannot accept cancellation of orders if the key has been used.

REFUNDS

Refunds are processed and issued by us promptly (within 24 hours) of agreeing to issue a refund.

A refund can take up to 10 days to reflect on your statementl.

PAYMENTS

We partner with Stripe to process our credit/debit card transactions securely.

All purchases on our Site are made in USD, we never add any additional charges. If you pay using a credit/debit card held in a different currency, your card issuer may charge a currency conversion fee.

BILLING

Stripe will charge your chosen card the total amount shown on the payment page immediately after your authorization during checkout.

The statement descriptor for payments made to us will show as "vevodigital.com".

If your card is declined for any reason at checkout you may see a temporary pre-authorization payment on your billing statement, this will automatically be removed.

Leave your email address and desired quantity: