Payments & Orders

In order to carry out our service we implement stringent fraud prevention methods to comply with regulations and safeguard our business against fraud. Customers may be required to submit additional documentation to assist us in ensuring the safety and security of all transactions. If this is required, you will receive a request after you have placed your order via email to provide the documentation.

What is a proof of address?

A proof of address is a valid document confirming your billing address – it must have both your full name and your address visible. We accept the following kinds of documents as a proof of address (any details other than your full name and address may be covered up/blanked out):

  • Valid Driver’s License
  • Valid Passport
  • Utility Bill (Water, Gas, Electricity, Phone, etc)
  • An Item of Mail with Name & Address of the Customer

The use of a VPN, Proxy, VoIP, temporary email address or any other means of concealing/altering the true location/identity of a user on the Site will lead to your order being held for manual verification. Any attempt to purposefully provide false or incorrect details can result in your order being rejected, and your account and access to the Site being restricted or terminated.

Documents are handled in accordance with our Privacy Policy.

RETURNS

Faulty items must be reported to us within 30 days from the time of purchase to be covered by our 30 day money back guarantee.

We will diagnose your issue and provide troubleshooting steps in order to resolve your issue. If we are unable to resolve your issue with fair and reasonable troubleshooting we will provide a replacement or refund.

CANCELLATIONS

If you wish to cancel an order that has not yet been delivered please inform us as soon as possible after purchase, however as our delivery system is automated we cannot gaurantee we will be able to cancel the order before it is delivered to you.

If you wish to cancel an order that has been delivered and you have not redeemed/activated the key, please inform us within 7 days from time of purchase. The product key must not have been redeemed/activated as this means it has been "used". If a product key has been used we will not be able to approve the cancellation as it is permantently linked/attached to your account.

REFUNDS

Refunds are processed by us within 24 hours, however it may take longer to show up in your bank/card account depending on the method of payment used.

Payment Methods

PAYMENTS

All purchases on our Site are made in USD, we never add any additional charges. If you pay using a credit/debit card held in a different currency, your card provider may charge a currency conversion fee.

BILLING

Our payment processor will bill your chosen method of payment the amount shown on the payment page immediately after your authorization during checkout.

If the checkout is not fully completed, or if your card provider declines the transaction, any pre-charge to your card will be removed from your card automatically within 24/48 hours, during this time your order staus will show as “Pending Payment” or “Cancelled” on our Site.

Leave your email address and we will let you know when this product is available: