Payments

In order to carry out our service we implement stringent fraud prevention checks to comply with regulations and safeguard our business. Customers may be required to submit specific documentation that will assist us in ensuring the safety and security of all transactions made via Vevo Digital. If this is required, you will receive a request via email to provide the documentation after an order has been placed.

What is a proof of address?

A proof of address is a valid document confirming your billing address – it must have both your full name and your address visible. We accept the following kinds of documents as a proof of address (any details other than your full name and address may be covered up/blanked out):

  • Valid Driver’s License
  • Valid Passport
  • Utility Bill (Water, Gas, Electricity, Phone, etc)
  • An Item of Mail with Name & Address of the Customer

The use of a VPN, Proxy, VoIP, virtual phone number, temporary email address or any other means of concealing/altering the true location/identity of a user on the Site will lead to your order being held for manual verification.

Any attempt to purposefully provide false or incorrect billing details can result in your order being rejected, and your account and access to the Site being terminated.

Documents are handled in accordance with our Privacy Policy.

RETURNS

Faulty items must be reported to us within 30 days from the time of purchase. We will diagnose your issue and provide troubleshooting steps in order to resolve your issue, if we are unable to resolve your issue we will attempt to provide a replacement item. If we are unable to provide a replacement item, a full refund will be issued.

CANCELLATIONS

If you wish to cancel an order that has not yet been delivered or cancel an order that has been delivered (the product key must not have been redeemed/activated by you as it would be "used"), you must inform us within 7 days from time of purchase. Because this type of return is not due to a fault of ours or with the item, our non-recoverable payment processing fee of 3.9% + $0.30 USD will be deducted from the total refund amount.

REFUNDS

Refunds are processed by us within 24 hours, however it may take longer to show up in your bank/card account depending on the method of payment used.

Payment Methods

PAYMENTS

All purchases on our Site are made in USD, we never add any additional charges. If you pay using a credit/debit card held in a different currency, your card provider may charge a currency conversion fee.

Payments can be made on the Site with PayPal or a credit/debit card, all transactions are processed by PayPal Hong Kong Limited. Your payment data is handled entirely by PayPal Hong Kong Limited and is secured at every stage by SSL encryption and is PCI compliant. We do not process, handle or store any payment information.

BILLING

PayPal will bill your chosen method of payment the amount shown on the payment page immediately after your confirmation during the payment stage of checkout.

If the checkout is not fully completed, or if PayPal or your card provider declines the transaction any payment pre-charge to your method of payment will be removed from your method of payment automatically within 24/48 hours.

Leave your email address below and we will let you know when this product is back in stock: