Product Activation/Installation

In the situation that your key shows as used when you attempt to redeem it first please make sure that it has not already been applied to your account as this is the most likely and common cause. To confirm this is not the case please log out of your account on the service you are attempting to redeem to, log back in and then check the relevant services/subscriptions/library area on your account where products linked to your account are listed.

If your issue continues to persist, please send us a message here with your order number, an explanation of the issue and ideally include a screenshot or photo of the error included so we can diagnose and resolve your issue as swiftly as possible.

In the situation that your key shows as invalid when you attempt to redeem it first please make sure that you have entered the code correctly and following any specific Activation Guide provided with the item.

If your issue continues to persist, please send us a message here with your order number, an explanation of the issue and ideally include a screenshot or photo of the error included so we can diagnose and resolve your issue as swiftly as possible.

Windows can present an error during activation for a wide range of reasons, we recommend running through the general troubleshooting steps below in order. They resolve the large majority of errors quickly and easily.

  1. Internet & Time

    Make sure your device is connected to the internet and that the system date and time is set correctly for your timezone.

  2. Windows Update

    Check Windows Update for any outstanding updates, install and complete any outstanding updates so Windows is fully updated.

  3. System Restart

    Restart your computer and retry activation.

  4. Activation Troubleshooter

    Run the Windows Activation Troubleshooter on the Activation page.

  5. Phone Activation

    Use the toll-free automated phone activation service by clicking Activate by Phone on the Activation page. If you do not see this option, you can load it by typing into the Windows Search Bar SLUI 4, hit enter and it will first ask for your country/region, then follow the on-screen instructions.

Steps to download Visual Studio Professional 2019 and activate with a product key.

  1. Download The Installer

    Download the software installer by clicking "Download Preview" under the Professional column at the following link: https://visualstudio.microsoft.com/downloads/

  2. Run The Installer

    Run the downloaded installer titled "vs_Professional" and go through the onscreen install process where you can decide which workloads, components and language packs to install as well as the install location on your PC.

  3. Launch The Software

    Once the software has installed just click "Launch" next to the installed Visual Studio Professional 2019 package and you will be greeted with the below window, for now click "Continue without code".

  4. Register Product

    On the next window, click the "Help" dropdown menu and then click "Register Product".

  5. Register The Product Key

    On this window click "Unlock with a product key", click this and enter the product key provided by us. It will then display a message saying "License: Product key applied" - Your software is now fully activated and ready to use.

A full guide on how to activate your Office key and install the suite onto your PC.

  1. Activating Office

    Go to redeem.microsoft.com/, sign in using your existing Microsoft account, or create a new one.

  2. Enter Your Key

    Enter your 25 character product key, click next.

    Possible error messages:
    "Code not found. Try re-entering it. If that doesn't work, contact the merchant." - Please try the guide HERE.
    "This code has already been redeemed." - Please skip to step 4 and see if the product is already listed under your account.

  3. Activate Office

    If the product is correct, select Confirm to finish the redemption process. There are no refunds past this point as it will be tied to your account.

  4. Download Office

    Click the Install link presented or go to the Microsoft Services & subscriptions page and sign in using your Microsoft account if you're not signed in already. This is where you can manage all of the products linked to your Microsoft account, if you need to re-install a program in the future you can do so again from this page.

  5. Install Link

    Click the Install link next to a product to download the installer.

  6. Customize The Install

    Select the options you want with the "Other options" link (such as 64-bit and language changes), and then click Install. This will download the setup file to your computer.

  7. Installation
    If your computer came with Office 365 pre-installed, or if you have Office 365 installed from a previous subscription, please un-install it from your system first otherwise it overrides the following installation and says you subscription has expired (this is a bug Microsoft has never fixed).

    Run the setup file downloaded to your computer to install the Office applications.

  8. Installation Complete

    Your install is finished when you see the phrase, "You're all set! Office is installed now" and an animation plays to show you where to find Office applications on your computer. Select Close.
    Follow the instructions in the window to find your Office apps. For example depending on your version of Windows, select Start and then scroll to find the app you want to open such as Excel or Word, or type the name of the app in the search box.

Redeeming a Windows 10 game code is simple to do using the in-built Microsoft Store.

  1. Microsoft Store App

    Load the Microsoft Store app on your Windows 10 PC, make sure you're signed in to the Microsoft account you wish to link the product to and then click the three little dots in the top right to open the drop down menu, then click Redeem a code.

  2. Enter Your Code

    Type or paste in your 25 digit key/code and click Next
    .

  3. Confirm Redemption

    It will show you the product you're going to get by redeeming the code when you click Confirm - Once you click confirm the product is permanently linked to your Microsoft account and there are no refunds.

  4. Installation

    Now the game is linked to your account you need to install it. Click the three little dots again, in the drop down menu click My Library. In the left hand column, click Ready to install, your game should be listed with an Install link to click.

    Possible issue: If you had a trial/demo version of a game installed previously, you should un-install that before installing from your Library as it can cause an error saying you only have a trial/demo version despite redeeming a code for the full game.

  1. Website Redemption

    Log into your Account Overview page
    Enter the code in the Redeem a Code box and click Redeem Code

  2. App Redemption

    From the Games tab, click the Redeem a Code button found under the logo of any game
    From the Shop tab, click Services and then Redeem a Code

To use a Windows 10 Enterprise key you need to setup the installer to accept Enterprise edition keys.

  1. Media Creation Tool

    Download the latest Windows 10 Media Creation Tool here: Windows 10 Download Page

  2. Open Powershell

    Once downloaded, open PowerShell within your Downloads folder. To do this, click in the address bar while inside the downloads folder and type in Powershell then hit enter.

  3. Arm The Installer

    Enter the following line into your Powershell window and hit enter: .\MediaCreationTool20H2.exe /Eula Accept /Retail /MediaLangCode en-US /MediaArch x64 /MediaEdition Enterprise
    If you need a 32-bit Windows Enterprise version instead of the standard 64-bit, change the following argument to /MediaArch x86

  4. Confirm

    Confirm the UAC prompt by clicking yes.

  5. Activate Windows

    You may be asked for the product key at this stage to Activate Windows, enter the Windows 10 Enterprise key.

  6. Installation Media

    Choose to create the installation media.

  7. ISO Installer

    Select "ISO File" for the destination media option.

  8. Installation

    Finally, run the ISO installer that has been downloaded to your PC and proceed through the on-screen installation instructions to setup your PC.

  1. Activation Page

    Navigate to: mcafee.com/activate and sign in to your existing account or create a new one

  2. Activate The Key

    Enter your product key

  3. Download The Software

    Follow the on-screen instructions to download your software

Notice: If your computer is not yet running Windows 10, you need to update the OS to Windows 10 first. Entering a Windows 10 key into Windows 7 or 8.1 for example will not do this. Please use the following guide to install Windows 10.

  1. Update Windows

    Make sure your Windows is up to date before attempting to activate:
    Navigate to Settings  > Update & Security > Windows Update.
    If you're on the latest version there will be a green tick and a message saying "You're up to date".
    If it says there is an update available, please do this before continuing to the next step.

  2. Activate Windows 10

    Select the Start button, then select Settings  > Update & Security  > Activation.
    Select Change product key, and then enter the 25-character product key.
    Select Next to start the activation.

  3. Check Activation

    Navigate to Settings  > Update & Security  > Activation.
    A message will say “Windows is activated” to signify your Windows activation is successful and genuine.

Troubleshooting Windows Activation Errors:

Windows can present an error during activation for a wide range of reasons, we recommend running through the general troubleshooting steps below in order. They resolve the large majority of errors quickly and easily.

  1. Make sure your device is connected to the internet and that the system date and time is set correctly for your timezone.
  2. Check Windows Update for any outstanding updates, install and complete any outstanding updates so Windows is fully updated.
  3. Restart your computer and retry activation.
  4. Run the Windows Activation Troubleshooter on the Activation page.
  5. Use the toll-free automated phone activation service by clicking Activate by Phone on the Activation page. If you do not see this option, you can load it by typing into the Windows Search Bar SLUI 4, hit enter and it will first ask for your country/region, then follow the on-screen instructions.

  1. Create An Account

    You need to have a Bitdefender Central account. If you need to create a new account or access your existing one, you can do so here: Bitdefender Central Signup

  2. My Subscriptions

    Click on the My Subscriptions panel, located on the left side of the window.

  3. Activation Code

    Click the ACTIVATION CODE button, then type the code in the corresponding field.

  4. Activate

    Finally, click on ACTIVATE.

  5. Install

    Your subscription is now activated and you’re ready to install on the devices you wish to protect.

This full guide goes through each step of installing Windows 10 using the Windows 10 Media Creation Tool provided by Microsoft.

  1. Media Creation Tool

    Go to the Windows 10 Media Creation Tool page

  2. Click the Download tool now button.

  3. Double-click the MediaCreationToolxxxx.exe file that was downloaded to your computer to launch the tool.

  4. Click the Accept button to agree to the Microsoft terms.

  5. Select the Create installation media (USB flash drive, DVD, or ISO file) for another PC.

  6. Click the Next button.


  7. Uncheck the Use the recommended options for this PC option if you need to change something in the next step.

  8. Select the correct language, architecture, and edition of Windows 10.

  9. Click the Next button.

  10. Select the USB flash drive option if you want to create a bootable USB to install Windows 10 on a computer without an OS. Or select ISO file to download the setup file which you can run and install Windows 10 directly on the computer you are using.

  11. Click the Next button.

  12. Select a flash drive from the list to create a bootable USB. Or if downloading the ISO file, choose where you want the file to download to and click Save.

  13. Click the Next button.

  14. Click the Finish button.

  15. Windows 10 Installation

    Start the computer with the Windows 10 USB flash drive inserted. Or run the downloaded ISO file.

  16. On prompt, press any key to boot from the USB drive.

  17. On the "Windows Setup," click the Next button.

  18. Click the Install now button.

  19. Enter the product key if you have one.

  20. Click the Next button.

  21. Select the edition of Windows 10.

  22. Click the Next button.

  23. Select the I accept the license terms option to continue.

  24. Click the Next button.

  25. Click on the Custom: Install Windows only (Advanced) option.

  26. Select the partition with the current installation (usually "Drive 0"), and click the Delete button. Quick tip: If "Drive 0" has multiple partitions, you have to select and delete each of the partitions to allow the setup to use the entire drive for the new clean installation. Windows 10 will create the required partitions automatically during the process. It's not necessary to delete the partitions on secondary drives.

  27. Click the Yes button.

  28. Select the empty drive (Drive 0 Unallocated Space).

  29. Click the Next button.

  30. Windows 10 Configuration

    Select your Region.

  31. Click the Yes button.

  32. Select your keyboard layout.

  33. Click the Yes button.

  34. Click the Skip button (unless you need to add a second keyboard layout).

  35. Click the Set up for personal use option.


  36. Click the Next button.

  37. Type your Microsoft account information to create an account or sign in to your existing account.

  38. Click the Next button.

  39. Type your Microsoft account password. Or if you use your phone to sign in to Microsoft services, you can click the Use the Microsoft Authenticator app instead option.

  40. Click the Next button.

  41. Click the Create PIN button.

  42. Create your new four-digit Windows Hello PIN. Quick tip: If you want to continue using a traditional password, click the Cancel button to skip the process.

  43. (Optional) If you wish to enable Timeline to access your activity history across devices, click the Yes button. Otherwise, click the No button.

  44. (Optional) You can supply your phone number and then click the Send button to link your phone with your computer. If you want to skip this option, click the Do it later button in the bottom-left corner of the screen.

  45. (Optional) Click the Next button to allow OneDrive to backup the Desktop, Documents, and Pictures folders to the cloud. If you use another cloud service, or you're not interested in uploading your files to the cloud, click the Only save files to this PC option in the bottom-left corner of the screen.

  46. Click the No button to skip the Office setup (if applicable). Quick tip: If you have an Office product key, you can click the I have a product key option, and then the apps will install automatically on your device.

  47. (Optional) Check the Let Cortana respond to "Hey Cortana" option to use the assistance hands-free.

  48. Click the Accept button to allow Microsoft to collect personal information to make Cortana more personal. If you're not interested in this feature, click the Decline button to continue.

  49. Click the Accept button to allow Microsoft to collect personal information to make Cortana more personal. If you're not interested in this feature, click the Decline button to continue.

  50. Select your privacy settings (and don't forget to scroll down the page to review all the available settings).

  51. Click the Accept button.

Troubleshooting Windows Activation Errors:

Windows can present an error during activation for a wide range of reasons, we recommend running through the general troubleshooting steps below in order. They resolve the large majority of errors quickly and easily.

  1. Make sure your device is connected to the internet and that the system date and time is set correctly for your timezone.
  2. Check Windows Update for any outstanding updates, install and complete any outstanding updates so Windows is fully updated.
  3. Restart your computer and retry activation.
  4. Run the Windows Activation Troubleshooter on the Activation page.
  5. Use the toll-free automated phone activation service by clicking Activate by Phone on the Activation page. If you do not see this option, you can load it by typing into the Windows Search Bar SLUI 4, hit enter and it will first ask for your country/region, then follow the on-screen instructions.

  1. Nintendo Switch Redemption

    Select “Nintendo eShop” on the HOME Menu to launch the Nintendo eShop.
    Select the account you want to use.
    Select “Enter Code” on the left side of the screen.
    Enter the 16-character download code. Any letters and symbols not used with prepaid codes (i.e. O, I, Z, commas, hyphens, etc.) will be disabled from the on-screen keyboard.
    Select “Send” to confirm. The game will begin downloading once the code is confirmed. The game icon will appear on the HOME menu, with a download status bar. The status bar will disappear once the game download is complete.

  1. Download Uplay

    You will need to download and install Uplay if you do not already have it on your PC: https://uplay.ubisoft.com/en-GB

  2. Install Uplay

    Once it’s downloaded, run the application and select a directory to install Uplay in. If you don’t already have an account, you will be required to create one.

  3. Activate The Code

    Click the top left "3 line" button, and then click Activate a key. A product activation box will pop up. type or paste in the activation code.

  4. Install The Game

    Success! Your game will be activated and bound to your Uplay account. The game has now been added to your Uplay library where you can start the download.

A full guide on how to activate your Office key and install the suite onto your PC.

  1. Activating Office

    Go to Office.com/setup, sign in using your existing Microsoft account, or create a new one.

  2. Enter Your Key

    Enter your 25 character product key, select your country or region, and select your language.

  3. Activate Office

    Select Next to finish the redemption process then download the Office installer by clicking the Download now button.

  4. Installation
    If your computer came with Office 365 pre-installed, or if you have Office 365 installed from a previous subscription, please un-install it from your system first otherwise it overrides the following installation and says you subscription has expired (this is a bug Microsoft has never fixed).

    Run the setup file downloaded to your computer to install the Office applications.

  5. Installation Complete

    Your install is finished when you see the phrase, "You're all set! Office is installed now" and an animation plays to show you where to find Office applications on your computer. Select Close.
    Follow the instructions in the window to find your Office apps. For example depending on your version of Windows, select Start and then scroll to find the app you want to open such as Excel or Word, or type the name of the app in the search box.

  1. Origin Game Client

    To redeem an Origin key and play, you will require an Origin account and the game client, the Origin game client can be downloaded here: https://www.origin.com/nld/en-us/store/download
    And you can create an account here if you do not already have one by clicking Register in the lower left hand corner here: https://www.origin.com/

  2. Website Redemption

    Go to activate.ea.com.
    Log in with your EA / Origin account information.
    Enter your product code in the "Redeem Your Code" page

  3. Game Client Redemption

    Login to Origin with the EA account you would like your game added to.
    Click on the Origin menu at the top left.
    Select "Redeem Product Code"
    Enter the serial key provided.
    The game will be added to your "My Games" section of Origin ready to be installed.

  1. Steam Account

    To redeem a Steam key and play, you will require a steam account and the game client, the Steam game client can be downloaded here: https://store.steampowered.com/about/
    And you can create an account here if you do not already have one: https://store.steampowered.com/join/

  2. Launch Steam

    Launch the Steam client and login to your Steam account.

  3. Games Menu

    Click the games drop down menu.

  4. Activate A Product On Steam

    Choose activate a product on Steam.

  5. Onscreen Instructions

    Follow the onscreen instructions to complete the process.

  1. Website Redemption

    On a web browser, Sign in to your PlayStation Network.
    In the Account section on the left, select Redeem Codes.
    Enter your 12-digit voucher code or prepaid PlayStation® card number, and select Next.

  2. Console Redemption

    From the Playstation Menu, go to the PlayStation Store.
    Select Redeem Codes on the left hand side menu.
    Enter the code and select Continue.
    The content will be automatically applied to your account, available for immediate download, or available in your PS4™ Library > Purchased section.

  1. Website Redemption

    Go to Redeem Code
    Sign in with your Xbox account credentials
    Enter the 25-character code and click Next
    The page will confirm the product you're going to get, click Confirm to redeem the product to your account, it will inform you there are no refunds past this point

  2. Console Redemption

    From the Home screen, scroll right to Store
    Under Categories, select Games
    Select Use a code. Or, say “Xbox, use code"
    If prompted, sign in
    Enter the 25-character code

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