FAQs

Knowledge Base

Find answers to frequently asked questions here in our knowledge base.


In the situation that your key shows as used when you attempt to redeem it first please make sure that it has not already been applied to your account as this is the most likely and common cause. To confirm this is not the case please log out of your account on the service you are attempting to redeem to, log back in and then check the relevant services/subscriptions/library area on your account where products linked to your account are listed.

If your issue continues to persist, please send us a message here with your order number, an explanation of the issue and ideally include a screenshot or photo of the error included so we can diagnose and resolve your issue as swiftly as possible.

In the situation that your key shows as invalid when you attempt to redeem it first please make sure that you have entered the code correctly and following any specific Activation Guide provided with the item.

If your issue continues to persist, please send us a message here with your order number, an explanation of the issue and ideally include a screenshot or photo of the error included so we can diagnose and resolve your issue as swiftly as possible.

Windows can throw up an error during activation for a wide range of reasons, for all errors we recommend running through the general troubleshooting steps below in the order they are listed. They resolve the large majority of errors quickly and easily.

  1. Make sure your device is connected to the internet and that the system date and time is set correctly for your timezone.
  2. Check Windows Update for any outstanding updates, install and complete any outstanding updates so Windows is fully updated.
  3. Restart your computer and retry activation.
  4. Run the Windows Activation Troubleshooter on the Activation page.
  5. Use the toll-free automated phone activation service by clicking Activate by Phone on the Activation page. If you do not see this option, you can load it by typing into the Windows Search Bar SLUI 4, hit enter and it will first ask for your country/region, then follow the on-screen instructions.

  • Run the downloaded installer titled "vs_Professional" and go through the onscreen install process where you can decide which workloads, components and language packs to install as well as the install location.
  • Once the software has installed just click "Launch" next to the installed Visual Studio Professional 2019 package and you will be greeted with the below window, for now click "Continue without code".
  • On the next window, click the "Help" tab at the top and then click "Register Product".
  • On this window click "Unlock with a product key", click this and enter the product key provided by us. It will then display a message saying "License: Product key applied" - Your software is now fully activated and ready to use, enjoy.

Activating Office:

Step 1

Go to redeem.microsoft.com/, sign in using your existing Microsoft account, or create a new one.

Sign in with your Microsoft account, or create one
Step 2

Enter your 25 character product key, click next.

Possible Errors:

  • "Code not found. Try re-entering it. If that doesn't work, contact the merchant." - Please try the guide HERE.
  • "This code has already been redeemed." - Please scroll down this page to the "Installing Office" section.
Enter your product key and select your country or region and your language
Step 3

If the product is correct, select Confirm to finish the redemption process. Now you’re ready to download and install Office.

Review your Office product

Installing Office:

Step 1

Go to the Microsoft Services & subscriptions page and sign in using your Microsoft account if you're not signed in already. This is where you can see and manage all of your activated products linked to your Microsoft account, if you need to re-install a program in the future you can do so again from this page.

Shows the Services & subscriptions page on account.microsoft.com
Step 2

Click the Install link next to the Office product you wish to download and install.

Shows the Install link on the Services & subscriptions page
Step 3

Select the options you want with the "Other options" link (such as 64-bit and language changes), and then click Install. This will download the setup file to your computer which you can then run for the installation process to take place. From this point on the installer provides on-screen instructions.

Shows the Install button in the Download Office dialog box

First, please copy the 25 digit code provided by us to your clipboard. The code can be viewed by clicking the link on the first line of your Order Complete email, or by going to the My Orders page in your account.

Second, to redeem the code please load the Microsoft Store app on your Windows 10 PC, make sure you're signed in to the Microsoft account you wish to link the product to and then click the three little dots in the top right to open the drop down menu, then click Redeem a code.

Third, paste in the 25 digit code you copied onto your clipboard and click Next.

(If you receive any error messages at this stage, please Contact Us so we can resolve)

Fourth, the following screen will show you the product you're going to get when you click Confirm - Once you click confirm the product is permanently linked to your Microsoft account and there are no refunds.

Last, now the product is linked to your account you need to install it. Click the three little dots again, and in the drop down menu click My Library. In the left hand column, click Ready to install, your redeemed game should be listed with an Install link to click. Your game will now install and be ready to play.

(If you had a trial/demo version of a game installed prior, you will need to un-install that first as it can cause an error saying you still only have a trial/demo version).

Navigate to the My Orders page and log in if prompted (using the details you used at checkout). If you used a social log in button at checkout please use the same button to log in.

Once logged in, you will see a list of your orders, if the order status shows as Completed the product key(s) are ready to view.

Click View next to the relevant order to go to the order page.

The Product Key will be visible about halfway down the page under the heading "Product Key(s)", it will be in either text or image format.

Any relevant guides or download links we have will be visible as a blue button under each product on your order page and the product page.

In order to carry out our service we implement stringent fraud prevention checks to comply with regulations and safeguard our business. Customers may be required to submit specific documentation that will assist us in ensuring the safety and security of all transactions made via Vevo Digital. If this is required, you will receive a request via email to provide the documentation after an order has been placed.

What is a proof of address?

A proof of address is a valid document confirming your billing address – it must have both your full name and your address visible. We accept the following kinds of documents as a proof of address (any details other than your full name and address may be covered up/blanked out):

  • Valid Driver’s License
  • Valid Passport
  • Utility Bill (Water, Gas, Electricity, Phone, etc)
  • An Item of Mail with Name & Address of the Customer

The use of a VPN, Proxy, VoIP, virtual phone number, temporary email address or any other means of concealing/altering the true location/identity of a user on the Site will lead to your order being held for manual verification.

Any attempt to purposefully provide false or incorrect billing details can result in your order being rejected, and your account and access to the Site being terminated.

Documents are handled in accordance with our Privacy Policy.

You can add codes to your Blizzard account through the website or through the Blizzard Battle.net App. This includes game keys, Blizzard Balance codes, game time codes, gift codes, pets and mounts, and promotional codes.

Claim Your Code on the Website

To claim a code on the website:

  1. Log into your Account Overview
  2. Enter the code in the Redeem a Code box and click Redeem Code

Claim Your Code on the App

To claim a code on the Blizzard Battle.net App:

  1. From the Games tab, click the Redeem a Code button found under the logo of any game
  2. From the Shop tab, click Services and then Redeem a Code

Downloadable content (DLC) is additional content created for an already existing video game. This means you will require the original base game to be installed to add the DLC content to.

An example of this is The Sims which has many expansion DLC packs. To use any of the DLC you need to have the base Sims game installed first.

First you will need to install Avast Premier on your PC:

  1. Log into Windows as a user with administrator permissions and ensure no other application or antivirus software is running on your PC.
  2. Download the Avast Premier setup file: DOWNLOAD AVAST PREMIER, and save it in a familiar location on your PC (by default, downloaded files are saved to your Downloads folder).
  3. Right-click the downloaded setup file avast_premier_antivirus_setup_online.exe and select Run as administrator from the context menu.
  4. If prompted by the User Account Control dialog for permissions, click Yes (or Continue on older versions of Windows).
  5. To change the default setup language, click the current language at the top-right corner of the screen. Then click Install to proceed with default installation.
  6. Wait while setup installs Avast Premier on your PC.
  7. Click Continue on the screen below the message You are protected.
  8. Review the Avast Privacy Policy and click Continue.
  9. If prompted to protect your mobile device, use the relevant options according to your preference, or click the X icon to close the screen.
  10. When a network is detected, use the slider to select a Firewall mode:
    • Private Network: if you trust the network (for example, your home network).
    • Public Network: if the network is publicly shared (for example, the network at a cafe or airport).

Avast Premier is now installed on your PC and ready to use, but some components may not fully function until you restart your PC. The Avast user interface is accessible via the Avast system tray icon on your Windows taskbar or the Avast Premier icon on your desktop.

You now need to activate Avast Premier using your valid activation code provided by us, to do this, follow the below instructions.

To activate Avast Premier with an activation code:

  1. Right-click the  Avast icon in your system tray and select Subscription information.
  2. On the My licenses screen, click Enter a valid activation code.
  3. Type or paste your activation code into the text box and click Enter:
  4. Check your license details for the entered activation code. If you have an activation code for interchangeable products, you can click on a listed item and select an alternative license from the drop-down menu. Then click Continue to return to the My licenses screen.

Your Avast Premier license is now activated. The expiration date of your license appears under Licenses on this PC.

You can activate your license on the number of PCs the license is valid for at purchase.

First download the latest Windows 10 Media Creation Tool from here: Windows 10 Download Page

Once downloaded, open PowerShell within your Downloads folder. To do this, click in the address bar while inside the downloads folder and type in Powershell then hit enter.

Enter the following line and hit enter: .\MediaCreationTool20H2.exe /Eula Accept /Retail /MediaLangCode en-US /MediaArch x64 /MediaEdition Enterprise

If you need a 32-bit Windows Enterprise version instead of the standard 64-bit, change the following argument to /MediaArch x86

Confirm the UAC prompt by clicking yes.

You may be asked for the product key at this stage, enter the MAK key provided by us to proceed and build the ISO.

Choose to create the installation media.

Select "ISO File" for the destination media option.

This will make the tool to download the ISO image without media software pre-installed.

Finally, run the ISO image that has been downloaded to your PC and proceed through the on-screen installation instructions to setup your PC.

You may be asked to enter the product key to activate at some stage during the installation, again simply enter the MAK key provided by us to activate.

Here is a list of the different Windows Server ISO download links you need in order to download the correct ISO.


Server 2019

Windows Server 2019 Essentials: https://www.microsoft.com/en-us/evalcenter/evaluate-windows-server-2019-essentials - Under start your evaluation, fill out your company details to download the ISO.

Windows Server 2019 Standard & Datacenter: https://www.microsoft.com/en-us/evalcenter/evaluate-windows-server-2019 - Select the ISO option under start your evaluation, click continue and fill out your company details to download the ISO.


Server 2016

Windows Server 2016 Essentials: https://www.microsoft.com/en-us/evalcenter/evaluate-windows-server-2016-essentials - Under start your evaluation, fill out your company details to download the ISO.

Windows Server 2016 Standard & Datacenter: https://www.microsoft.com/en-us/evalcenter/evaluate-windows-server-2016 - Select the ISO option under start your evaluation, click continue and fill out your company details to download the ISO.


Server 2012 R2

Windows Server 2012 R2 Essentials: https://www.microsoft.com/en-us/evalcenter/evaluate-windows-server-2012-r2-essentials - Select the ISO option under start your evaluation, click continue and fill out your company details to download the ISO.

Windows Server 2012 R2 Standard & Datacenter: https://www.microsoft.com/en-us/evalcenter/evaluate-windows-server-2012-r2 - Select the ISO option under start your evaluation, click continue and fill out your company details to download the ISO.


SQL Server

SQL Server 2019: https://www.microsoft.com/en-us/evalcenter/evaluate-sql-server-2019-ctp - Select the EXE option under start your evaluation, click continue and fill out your company details to download the ISO.

SQL Server 2017: https://www.microsoft.com/en-us/evalcenter/evaluate-sql-server-2017-rtm - Select the EXE option under start your evaluation, click continue and fill out your company details to download the ISO.

SQL Server 2016: https://www.microsoft.com/en-us/evalcenter/evaluate-sql-server-2016 - Select the EXE option under start your evaluation, click continue and fill out your company details to download the ISO.

SQL Server 2014: https://www.microsoft.com/en-us/evalcenter/evaluate-sql-server-2014-sp3 - Select the ISO option under start your evaluation, click continue and fill out your company details to download the ISO.

  1. Navigate to: mcafee.com/activate
  2. Enter your unique product key
  3. Follow the on-screen instructions to download your software

Notice: If your computer is not yet running Windows 10, you first need to update the OS to Windows 10, as simply entering a key into Windows 7 or 8.1 for example cannot do this. Please use the following guide to install Windows 10.

Update Windows:

Make sure your Windows is up to date before attempting to activate.

  1. Navigate to Settings  > Update & Security > Windows Update.
  2. If you're on the latest version there will be a green tick and a message saying "You're up to date".
  3. If it says there is an update available, please do this before continuing to the next step.

Activate Windows 10:

  1. Select the Start button, then select Settings  > Update & Security  > Activation.
  2. Select Change product key, and then enter the 25-character product key.
  3. Select Next to start the activation.

Check your Windows activation: 

To do this simply navigate to Settings  > Update & Security  > Activation. A message will say “Windows is activated” to signify your Windows activation is successful and genuine.

Troubleshooting Windows Activation Errors:

Windows can throw up an error during activation for a wide range of reasons, for all errors we recommend running through the general troubleshooting steps below in the order they are listed. They resolve the large majority of errors quickly and easily.

  1. Make sure your device is connected to the internet and that the system date and time is set correctly for your timezone.
  2. Check Windows Update for any outstanding updates, install and complete any outstanding updates so Windows is fully updated.
  3. Restart your computer and retry activation.
  4. Run the Windows Activation Troubleshooter on the Activation page.
  5. Use the toll-free automated phone activation service by clicking Activate by Phone on the Activation page. If you do not see this option, you can load it by typing into the Windows Search Bar SLUI 4, hit enter and it will first ask for your country/region, then follow the on-screen instructions.

First, please check your spam/junk folder as this is the most common reason people do not initially see emails.

If it has been more than 5 minutes and there are no emails in your spam/junk folder, it is possible that your email address was entered incorrectly at checkout or that our emails to you have bounced for some reason.

Please send us a message from the contact us page including the email address you used at checkout, and the order number if you have it so we can look into and resolve the issue for you.

  1. In order to proceed, you first need to have a Bitdefender Central account. If you need to create a new account or access your existing one, you can do so here: Bitdefender Central Signup
  2. Click on the My Subscriptions panel, located on the left side of the window.
  3. Click the ACTIVATION CODE button, then type the code in the corresponding field.
  4. Finally, click on ACTIVATE.
  5. Your subscription is now activated and you’re ready to install on the devices you wish to protect.

Download the Media Creation Tool

  1. Go to the Windows 10 Media Creation Tool download page.
  2. Click the Download tool now button.
  3. Double-click the MediaCreationToolxxxx.exe file that was downloaded to your computer to launch the tool.
  4. Click the Accept button to agree to the Microsoft terms.
  5. Select the Create installation media (USB flash drive, DVD, or ISO file) for another PC.
  6. Click the Next button.
  7. Uncheck the Use the recommended options for this PC option if you need to change something in the next step.
  8. Select the correct language, architecture, and edition of Windows 10.
  9. Click the Next button.
  10. Select the USB flash drive option if you want to create a bootable USB to install on a computer without an OS. Or select ISO file to download the setup file which you can run and install Windows 10 directly on the computer.
  11. Click the Next button.
  12. Select a flash drive from the list to create a bootable USB. Or if downloading the ISO file, choose where you want the file to download to and click Save.
  13. Click the Next button.
  14. Click the Finish button.

Windows 10 Installation

  1. Start the computer with the Windows 10 USB flash drive inserted. Or run the downloaded ISO file and skip to step 3.
  2. On prompt, press any key to boot from the device.
  3. On the "Windows Setup," click the Next button.
  4. Click the Install now button.
  5. Enter the product key if you have one.
  6. Click the Next button.
  7. Select the edition of Windows 10 (this must be the same version as the product key).
  8. Click the Next button.
  9. Select the I accept the license terms option to continue.
  10. Click the Next button.
  11. Click on the Custom: Install Windows only (Advanced) option.
  12. Select the partition with the current installation (usually "Drive 0"), and click the Delete button. Quick tip: If "Drive 0" has multiple partitions, you have to select and delete each of the partitions to allow the setup to use the entire drive for the new clean installation. Windows 10 will create the required partitions automatically during the process. It's not necessary to delete the partitions on secondary drives.
  13. Click the Yes button.
  14. Select the empty drive (Drive 0 Unallocated Space).
  15. Click the Next button.

Windows 10 Configuration

After the installation is complete, continue with the out-of-box experience to configure your preferences.

  1. Select your Region.
  2. Click the Yes button.
  3. Select your keyboard layout.
  4. Click the Yes button.
  5. Click the Skip button (unless you need to add a second keyboard layout).
  6. Click the Set up for personal use option.
  7. Click the Next button.
  8. Type your Microsoft account information to create an account or sign in to your existing account.
  9. Click the Next button.
  10. Type your Microsoft account password. Or if you use your phone to sign in to Microsoft services, you can click the Use the Microsoft Authenticator app instead option.
  11. Click the Next button.
  12. Click the Create PIN button.
  13. Create your new four-digit Windows Hello PIN. Quick tip: If you want to continue using a traditional password, click the Cancel button to skip the process.
  14. (Optional) If you wish to enable Timeline to access your activity history across devices, click the Yes button. Otherwise, click the No button.
  15. (Optional) You can supply your phone number and then click the Send button to link your phone with your computer. If you want to skip this option, click the Do it later button in the bottom-left corner of the screen.
  16. (Optional) Click the Next button to allow OneDrive to backup the Desktop, Documents, and Pictures folders to the cloud. If you use another cloud service, or you're not interested in uploading your files to the cloud, click the Only save files to this PC option in the bottom-left corner of the screen.
  17. Click the No button to skip the Office setup (if applicable). Quick tip: If you have an Office product key, you can click the I have a product key option, and then the apps will install automatically on your device.
  18. (Optional) Check the Let Cortana respond to "Hey Cortana" option to use the assistance hands-free.
  19. Click the Accept button to allow Microsoft to collect personal information to make Cortana more personal. If you're not interested in this feature, click the Decline button to continue.
  20. Select your privacy settings (and don't forget to scroll down the page to review all the available settings).
  21. Click the Accept button.

Completing Setup

Once the installation is complete, you want to ensure that the device has the latest updates and that it's been properly activated.

Installing Updates

  1. Open Settings.
  2. Click on Update & Security.
  3. Click on Windows Update.
  4. Click the Check for updates button.

After you complete the steps, if there are any updates available, they'll download and install automatically (a restart may be required).

Checking Activation

  1. Open Settings.
  2. Click on Update & Security.
  3. Click on Activation.
  4. If Windows 10 activated successfully, you'd see one of the following messages:
    • Windows is activated with a digital license: The installation has been activated, but the license isn't linked to your Microsoft account.
    • Windows is activated with a digital license linked to your Microsoft account: The installation has been activated, and the license is linked to your Microsoft account.

Troubleshooting Windows Activation Errors:

Windows can throw up an error during activation for a wide range of reasons, for all errors we recommend running through the general troubleshooting steps below in the order they are listed. They resolve the large majority of errors quickly and easily.

  1. Make sure your device is connected to the internet and that the system date and time is set correctly for your timezone.
  2. Check Windows Update for any outstanding updates, install and complete any outstanding updates so Windows is fully updated.
  3. Restart your computer and retry activation.
  4. Run the Windows Activation Troubleshooter on the Activation page.
  5. Use the toll-free automated phone activation service by clicking Activate by Phone on the Activation page. If you do not see this option, you can load it by typing into the Windows Search Bar SLUI 4, hit enter and it will first ask for your country/region, then follow the on-screen instructions.