FAQs
Got a question? We have answers!
Below you’ll find the most common questions (FAQs) we receive at Vevo Digital.
This is what to do if you see the “This code has already been redeemed” error message.
Sometimes the Microsoft redemption page glitches during redemption and wrongly states the key has already been redeemed.
Sign out of your Microsoft account, go to services & subscriptions, log back in to your Microsoft account, see if the software now shows up under your services & subscriptions.
If it still does not show up after doing this, please contact us and state you have tried these steps already so we do not ask you to repeat them.
This is what to do if you see the “You are not logged in. Please login before redeeming a token” error message on the Microsoft redemption page.
Try Private/Incognito
The most common issue is a caching/cookie problem that causes the Microsoft website to show this error message. To negate this you can open a private/incognito browsing session in your web browser, log in to your Microsoft account again, and re-attempt the redemption.
You can easily open a private/incognito browsing session by using the following keyboard shortcuts:
- Chrome Windows, Linux, or Chrome OS: Press Ctrl + Shift + n
- Chrome Mac: Press ⌘ + Shift + n
- Safari: Press Shift + Command + n
- Firefox: Press Ctrl + Shift + p
Different Browser
Sometimes the easiest option is to try a different web browser entirely. Open a different web browser then login to your Microsoft account again, and re-attempt the redemption.
Here’s a list of alternative browsers you can try:
An Adobe Creative Cloud redemption code is a combination of 24 alphanumeric digits.
To redeem your Adobe Creative Cloud redemption code, follow this Adobe Creative Cloud activation guide.
Open the redemption page
Open the Redeem your Creative Cloud membership page and sign in or create a new Adobe account.
Enter redemption code
Enter the 24-character redemption code and follow the on-screen steps.
Download & install
Download and install the software apps of your choice from the Apps page.
You can add Battle.net codes to your Blizzard account through the website or the Battle.net App. This includes game keys, Blizzard Balance codes, game time codes, gift codes, pets and mounts, and promotional codes.
Claim Your Code on the Website
Step 1: Log into your Account Overview page
Step 2: Enter the code in the Redeem a Code box and click Redeem Code
Claim Your Code On The Battle.net Mobile App
Login to the Battle.net Mobile App
Click Profile
Expand the Account section
Choose Redeem Code
Claim Your Code On The Battle.net Mobile App
Login to the Battle.net Mobile App
Click Profile
Expand the Account section
Choose Redeem Code
Limitations and Restrictions
Some codes have regional restrictions. You cannot use a code that doesn’t belong to your region.
A code can only be claimed once & once claimed, cannot be sold, traded, gifted, etc.
Some codes must be activated by the cashier before they work. For example, Blizzard Balance was purchased in a shop.
Some codes must be claimed before their expiration date. For example, promotional codes.
Item or pet codes distributed before BlizzCon 2009 and all World of Warcraft Trading Card Game item codes must be redeemed through the World of Warcraft Promotion Code Retrieval page.
To redeem your Call Of Duty BETA CD key, follow this Call Of Duty Beta activation guide.
- Go to https://www.callofduty.com/modernwarfare2/beta
- Click the “Redeem Code” button
- Sign in to or create a new Call of Duty account
- Enter your BETA code provided by us (shown on your orders page)
- Select the platform you wish to play on
- Select your Country
- Click the “Submit” button
We can delete your Vevo Digital account upon request, please send a message to request account deletion.
We will send a confirmation to the email address linked to the account to confirm the deletion request.
Once your account has been deleted you will lose access to any orders and will not be able to retrieve your key(s) again, so please record this information before making a deletion request.
How Long It Takes
For products that are in stock, delivery is within 5 minutes.
For products that are available to order, delivery is within 24 hours.
The delivery time is clearly displayed on the product page above the add to cart button.
How It’s Delivered
All of our products are delivered digitally, there are no physical deliveries.
We will send you an order complete email with a direct link to access your key(s).
You can also access key(s) directly via the Orders page of your Vevo Digital account.
If you have forgotten the password to your Vevo Digital account, you can request a password reset here: https://www.vevodigital.com/my-account/lost-password/
Vevo Digital has a vast network of vendors and contacts to draw upon when sourcing products and services from around the globe, allowing us to take advantage of bulk buying and currency exchange rates to achieve low prices. Because we only sell digital goods and services, we can eliminate the costs associated with handling physical goods. We then pass these combined savings along to our customers, ensuring our prices are the most affordable.
To redeem your Microsoft Store CD key, follow this Microsoft Store activation guide.
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Open the Microsoft Store app
Load the Microsoft Store app, and make sure you’re signed in to the Microsoft account you wish to link the product to.
Click the three dots in the top right corner to open a drop-down menu, then click “Redeem a code”.
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Enter your code
Type or paste in your 25-digit code and click “Next”.
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Confirm product
You will be shown the product you’re going to get by redeeming the code. Upon clicking “Confirm”.
The product is permanently linked to your Microsoft account and there are no refunds past this point.
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Install
The product is now linked to your account and you’re ready to download and install. Click the three dots again, and in the drop-down menu click “My Library”.
In the left-hand column, click “Ready to install”, your redeemed product will be listed here, with an “Install” link to click.If you have a trial/demo version of a product already installed, you must uninstall that first. Otherwise, it can cause an error saying you still only have a trial/demo version, despite redeeming a code for the full product.
My Card Was Declined At Checkout
The most common decline reason a card is declined at checkout is the ZIP/postal code not matching the details your card issuer has on file. Make sure the billing details entered at checkout match those your card issuer has on file to avoid this.
You may be asked to authorize the transaction with your card issuer via an on-screen prompt, known as 3-D Secure. This is usually completed via an in-app approval or as an SMS text sent from your card issuer.
If you are certain the billing details are correct, you may need to reach out to your card issuer to authorize the payment.
If you are using a VPN please disconnect while making the payment, certain VPN IP addresses may be blocked due to prior fraud from other malicious users of the VPN.
Pending Charge On My Card
If your card is declined at checkout, you may see a pending ‘pre-authorization’ charge on your card statement, this will automatically be removed usually within 24-48 hours, as no successful charge was made.
This guide walks you through how to activate a Microsoft Office/standalone app product key.
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Microsoft sign in
Go to login.live.com
Sign in to your existing Microsoft account, or create a new one (needs to be a personal Microsoft account, not an organization account).
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Enter your code
Go to account.microsoft.com/billing/redeem
Paste your 25-character product key into the box, make sure the account the product key will be added to is correct, and click next.
If you see an error saying “This code has already been redeemed“, skip to step 4 of this guide.
If you see an error saying “You are not logged in. Please login before redeeming a token“, click here for a guide to resolve. -
Confirm and redeem
Confirm the product is correct, click confirm.
*There are no refunds after clicking confirm, this is due to the key being consumed and the license being permanently tied to your Microsoft account.
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Download Office
Go to the services & subscriptions page of your Microsoft account, you will see your redeemed software listed, along with the date it was added to your Microsoft account.
Click the install link on the right-hand side to download the software.
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Customize the download
Choose the language and version you wish to install then click the install button to download.
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Uninstall existing Office suites
Before installing your new Office suite you should fully uninstall any old Office suites on your computer. Old Office installs are known to cause conflicts with a new installation, Office 365 in particular will attempt to override your new install.
Links to the Microsoft uninstall guides:
Uninstall Office on Windows PC
Uninstall Office on Mac -
Install Office
Double-click on the Office installer that was downloaded to your computer (most likely in your downloads folder) and follow the on-screen instructions.
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Install complete
Your installation is complete when you see the message “You’re all set! Office is installed now”.
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Sign in to set up Office
Upon opening an Office App for the first time you will be asked to sign in to your Microsoft account, and sign in to the same account you used in step 1 of this guide, as that is the account the license is tied to.
This guide walks you through how to activate a Microsoft Office/standalone app product key.
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Get started with Microsoft products
Go to setup.office.com, and click Get started.
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Microsoft sign in
Sign in to your existing Microsoft account, or create a new o (needs to be a personal Microsoft account, not an organization account).
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Enter your product key
Paste your 25-character product key into the box, make sure the account the product key will be added to is correct, and click next.
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Confirm your product key
Confirm the product is correct, select the language you wish to use, and click redeem.
There are no refunds after clicking redeem, this is due to the key being consumed and the license being permanently tied to your Microsoft account.
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Uninstall existing Office suites
Before installing your new Office suite you should uninstall any old Office suites on your computer. Old Office installs are known to cause conflicts with a new installation, Office 365 in particular will attempt to override your new install.
Links to the Microsoft uninstall guides for Windows PC and Mac:
Uninstall Office on Windows PC
Uninstall Office on Mac -
Install Office
Double-click on the Office installer that was downloaded to your computer (most likely in your downloads folder) and follow the on-screen instructions.
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Install complete
Your installation is complete when you see the message “You’re all set! Office is installed now”.
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Activation wizard
This only applies to Office 2016 Suites or older.
Upon opening an Office App for the first time you will be asked to activate your product with the Office Activation Wizard.
Select “I want to activate the software over the Internet”, and then select Next. Follow the prompts to complete the activation.
If the internet activation fails, try the “I want to activate the software by telephone” and then select next. Follow the prompts to complete the activation.
To redeem your Origin CD key, follow this Origin activation guide.
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Origin client & Origin account
You will require an Origin account and the game client, the Origin game client can be downloaded here: https://www.origin.com/nld/en-us/store/download
You can create an account here if you do not already have one by clicking Register in the lower left-hand corner here: https://www.origin.com/ -
Launch Origin client
Open the Origin game client and click the Origin menu in the top left.
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Redeem code
Select “Redeem Product Code” then enter your serial code.
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Redeemed
The game will be added to your “My Games” section of Origin ready to be installed.
Table of contents
What type of keys do you supply?
When it comes to purchasing software keys, it’s important to know what you’re getting and from whom. Unfortunately, there are unscrupulous vendors out there who sell Microsoft developer network (MSDN) keys that aren’t meant for resale and will ultimately get deactivated by Microsoft. Additionally, some sellers split multiple access keys (MAK) between numerous customers instead of using them as intended for a single organization, which will also result in deactivation. Finally, some vendors provide original equipment manufacturer (OEM) keys without disclosing the restrictions that come with them.
At Vevo Digital, we take a different approach. We never sell MSDN keys, we don’t split MAK keys, and we always identify our OEM products and their associated restrictions clearly on the product pages. While our prices may be somewhat higher than some of our competitors, we believe in providing our customers with legitimate, fully functional software keys that won’t cause any issues down the line.
We provide three types of keys, which are always clearly indicated on the product page.
- Retail – These keys are meant for retail distribution and can be used by any consumer.
- OEM – If you’re building a new computer system, you may be classified as an “original equipment manufacturer” and can use these keys. However, there are certain limitations associated with these keys, which are clearly shown on the product page.
- MAK – These keys are intended for organizations to perform multiple activations on their internal computer systems. Each MAK key has a fixed number of activations and will never be split or shared.
How can I be sure your keys are genuine?
Here are a few reasons you can trust our keys, and how you can verify for yourself.
- All keys will pass Microsoft activation servers to confirm their validity and legitimacy.
- The keys we deliver will match the advertised key type.
- Keys redeemed directly through the Microsoft website (mostly Office keys) will be listed under your Services & Subscriptions page, the same as if you bought from a big box retailer, or directly from Microsoft.
- Although not officially supported by Microsoft, you can use a “PID checker” to confirm the type of key and its validity.
- On Windows, you can run the following CMD prompt to confirm the key type:
slmgr /dli - You can contact Microsoft support with the key and ask them to confirm the validity and legitimacy.
What do your customers say?
We have outsourced the collection of our reviews and their hosting to third-party services to prevent concerns about reviews being tampered with or removed, which is a common occurrence on the internet.
We use Trustindex to gather all customer reviews from our Trustpilot and Cusrev pages. You can check out our review summary page by clicking on this link: https://www.trustindex.io/reviews/www.vevodigital.com
What is your returns policy?
If you encounter any issues with a key, it is most likely due to system error, system incompatibility, or incorrect usage with the key type. However, such issues can be easily resolved by following troubleshooting steps.
For your peace of mind, we offer a 30-day replacement or full money-back guarantee if the problem persists and cannot be resolved.
You may find our complete returns and refunds policy here: https://www.vevodigital.com/faq/returns-refunds-policy/
What if I still have questions?
Have more questions? Contact us for specific answers: https://www.vevodigital.com/contact/
No Extra Fees
We never add any extra fees, such as shady “buyer protection” or “payment processing” fees like some other websites do.
Payment Currency
We accept all payments in USD, if you pay with a card held in a currency other than USD your card issuer may charge you a currency conversion fee.
Payment Methods
We accept the following major card brands:
- Visa
- Mastercard
- American Express
As well as the following digital wallets:
- Apple Pay
- Google Pay
- Link (Stripe)
Payment Security
Payments are processed securely via our payment processor Stripe, which is both PCI and PSD2 compliant, and AES-256 encrypted.
Vevo Digital does not handle, process, or store your card information at any point.
All pages of Vevo Digital are SSL encrypted at all times.
Identify Vevo Digital Charges
The statement descriptor for payments made to us on your card/banking statement will show as “vevodigital.com”.
To redeem your PSN CD key, follow this PSN activation guide.
Online
Step 1: On a web browser, Sign in to your PlayStation Network
Step 2: In the Account section on the left, select Redeem Codes
Step 3: Enter your 12-digit voucher code or prepaid PlayStation card number, and select Next
Console
Step 1: From the PlayStation Menu, go to the PlayStation Store.
Step 2: Select Redeem Codes on the left-hand side menu
Step 3: Enter the code and select Continue
Step 4: The content will be automatically applied to your account, available for immediate download, or available in your Library > Purchased section
Faulty Keys
We provide a 30-day guarantee from the time of delivery to report an issue activating a product, you can do this via our contact page.
Upon receiving the report, we will investigate and provide troubleshooting steps, this may require some additional details being requested.
If the fault cannot be resolved through troubleshooting, we will provide a replacement key or a full refund.
Unused Keys
An unused key can be returned up to 30 days from the time of delivery by submitting a cancellation request, you can do this via our contact page.
If a key has been used, meaning the key has been redeemed/activated, it cannot be returned.
Returning an unused key is subject to a minimal cancellation charge of 3.4% + $0.30 (USD) deducted from the total refund to cover our incurred processing costs.
Refund Process
Refunds will be issued within 24 hours of us agreeing to do so, you will receive an email confirming the refund from us and Stripe.
Refunds can only be made back to the original payment method.
A refund can take up to 10 days to reflect on your card/bank statement, this is beyond our control.
To redeem your Steam CD key, follow this Steam activation guide.
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Steam client & Steam account
You will require a Steam account and the game client, the Steam game client can be downloaded here: https://store.steampowered.com/about/
And you can create an account here if you do not already have one: https://store.steampowered.com/join/ -
Launch Steam client
Launch the Steam client and log in to your Steam account.
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Redeem code
Click the games drop-down menu in the top left then choose “activate a product on Steam”
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Redeemed
Follow the onscreen instructions to complete the process and add the game to your Steam library.
If you’re having trouble activating Windows, follow these troubleshooting steps to resolve Windows activation errors.
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(0xC004C008) error code
If you see this error code please contact us, mention you are getting error code 0xC004C008 in your message so we know what needs fixing.
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(0xC004F050) error code
This error code means the key does not match or is incompatible with the edition of Windows already installed.
For OEM keys:
You will see this error code if you are trying to upgrade from Home to Pro, or if you are trying to use a Home key on a Pro or higher install.
(OEM keys do not support upgrades and are to be used during a fresh Windows install by a system builder).For retail keys:
You will see this error code if you are trying to use a Home key on a Pro or higher install. Also if you have an alternative edition installed, such as Home N, a standard Home key will not activate this alternative edition.Solutions:
The main solution to this error code is to perform a fresh Windows install, guides below.
Alternatively, use a different key that matches the already installed edition.Installation guides:
Windows 10
Windows 11 -
Windows update
Confirm your device is up to date by checking Windows Update and installing any available updates.
To check for updates, select Start > Settings > Windows Update > select Check for updates
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Activation troubleshooter