FAQs Archive | Vevo Digital

FAQs

Frequently Asked Questions

For your convenience we have answered the most common questions we receive.


This is a security measure to help us keep your account secure and verify genuine purchases. It doesn't cost you anything and only takes a few seconds to complete on the checkout page.

Your number will never be used for marketing purposes and will never be shared or sold, it is solely for identity verification.

In order to carry out our service we implement stringent fraud prevention checks to comply with KYC & AML regulations, as well as requirements imposed by our banking partners. Vevo Digital account holders/customers may be required to submit specific documentation that will assist us in ensuring the safety and security of all transactions done via Vevo Digital. You will be asked via a request email to provide the documentation after payment has been made, if they are required.

What is a proof of residence?

A proof of residence is a document confirming where you live – it must have both your full name and your address printed on it. We accept the following kinds of documents as a proof of residence (any details other than your full name and address can be covered up/blacked out):

  • Valid Driver’s License / Passport
  • Property Tax Receipt
  • Posted Mail with name of applicant
  • Utility Bill (Such as water, electricity, phone, etc)
  • Lease Agreement
  • Insurance Card
  • Bank statement
  • Mortgage statement
  • Voter Registration Card
  • College Enrollment Papers

Please send the requested document in reply to the request email you received so our team can process it. Documents are handled in line with our Privacy Policy.

We use PayPal as they’re one of the most trusted and secure payment providers in the world as well as being widely used. They allow you to checkout with your PayPal balance, or a Debit/Credit card if you do not have a PayPal account.

PayPal Acceptance Mark

Downloadable content (DLC) is additional content created for an already existing video game. This means you will require the original base game to be installed to add the DLC content to.

An example of this is The Sims which has many expansion DLC packs. To use any of the DLC you need to have the base Sims game installed first.

Navigate to https://www.vevodigital.com/my-account/orders/ and log in to the same account you used to make your purchase at checkout. If you used one of the social log in options, please use the same one to log in here.

If you try to log in and see an error message asking you to verify your email address, please check your inbox for a verify your email address message from us, the link contained must be clicked before you can log in, this is only applicable to some new users.


  1. Once logged in the page should automatically load to the Orders tab.
  2. When the order status is Completed then the product key is ready to view.
  3. Click View to go to the order page.
  4. The Product Key will be viewable halfway down the page, it may be in text or image format.
  5. Any relevant guides or links will be just under each product via a blue clickable button, they are also on the order emails sent to you, and on the product page.

If you need any further help, please Contact Us

Please go to the Contact Us page and send us a message via the form, alternatively, you can use the live chat (located in the bottom right hand corner of your screen) if an agent is online.

We offer a 30 day money back guarantee if we can’t provide you with a working product.

Check your edition: If you have Windows 10 Pro edition installed you cannot use a Windows 10 Home key, you can only use a Windows 10 Pro key. If you have Windows 10 Home edition installed, you can use either a Windows 10 Home or Pro key.

  1. To check simply navigate to Settings  > Update & Security  > Activation.
  2. It will show the edition you have installed on this screen.

Update Windows: Make sure your Windows is up to date before attempting to activate, to do this follow the below steps.

  1. Select the Start button, then select Settings  > Update & Security > Windows Update.
  2. If you're on the latest version there will be a green tick and a message saying "You're up to date".
  3. If it says there is an update available, please do this before continuing to the next step.

Backup your data: Make sure you have backed up any important data, the upgrade process usually goes very smooth, however there is always a chance something could go wrong. It is good practice to backup your data before making any major system changes.

Activate Windows 10:

  1. Select the Start button, then select Settings  > Update & Security  > Activation.
  2. Select Change product key, and then enter the 25-character product key.
  3. Select Next to start the activation.

Check your Windows activation: To do this simply navigate to Settings  > Update & Security  > Activation. A message will say “Windows is activated” to signify your Windows activation is successful and genuine.

Troubleshooting common activation errors:

Error code (0xC004F050)

  • You should use the toll-free phone activation service by clicking Activate by Phone on the Activation page.
  • If there is no Activate by Phone option on the Activation page, you can do this by typing into the Windows Search Bar CMD, hit enter, this will open up the Command Prompt window, now type SLUI 4 and hit enter, follow the on-screen instructions and this will run the toll-free phone activation service.

Error code (0x8007267C)

  • You might see this error if your computer is not connected to the internet or the activation server is temporarily unavailable. Make sure that your computer has and internet connection and your firewall isn't your internet connection.

Error code (0x80072F8F)

  • You might see this error if the date and time is incorrect for your local time zone.  To verify the date and time, select Start > Settings  > Time & language > Date & time.

Console Steps

  1. From the Home screen, scroll right to Store.
  2. Under Categories, select Games.
  3. Select Use a code. Or, say “Xbox, use code.”
  4. If prompted, sign in.
  5. Select Or enter the 25-character code, and then enter your code.

Xbox Website Steps

  1. In a web browser, go to Redeem code and click Sign In.
  2. Sign in with your Microsoft/Xbox account.
  3. Click Redeem.
  4. Enter the 25-character prepaid code and click Confirm.

To redeem an Origin key and play, you will require an Origin account and the game client, the Origin game client can be downloaded here: https://www.origin.com/nld/en-us/store/download

And you can create an account here if you do not already have one by clicking Register in the lower left hand corner here: https://www.origin.com/

Redeem via the game App/Client:

  1. Login to Origin with the EA account you would like your game added to.
  2. Click on the Origin menu at the top left.
  3. Select "Redeem Product Code"
  4. Enter the serial key provided.
  5. The game will be added to your "My Games" section of Origin.

Redeem via the Origin website:

  1. Go to activate.ea.com.
  2. Log in with your EA / Origin account information.
  3. Enter your product code in the "Redeem Your Code" page

Here’s how to activate and install your Microsoft Office key in order to link it with your Microsoft Office account permanently as well as download and install the software.

If you're redeeming Microsoft Office 2019 Home & Student only, there is a slightly modified guide HERE - All other Microsoft Office products please continue with the guide below.

Activating Office:

Step 1


Go to Office.com/setup, sign in using your Microsoft account, or create a new one. You’ll see your name if we detect your Microsoft account automatically.

Sign in with your Microsoft account, or create one
Step 2


Enter your product key, select your country or region, and select your language.

Enter your product key and select your country or region and your language
Step 3


Select Next to finish the redemption process. Now you’re ready to install Office – See “Installing Office” steps further down this page.

Review your Office product

Redeeming an Office 365 subscription:

Step 1


Go to Office.com/setup, sign in using your Microsoft account, or create a new one. You’ll see your name if we detect your Microsoft account automatically.

Sign in with your Microsoft account, or create one
Step 2


Enter your product key, select your country or region, and select your language.

Enter your product key and select your country or region and your language
Step 3


For uninterrupted service, provide payment info for recurring billing or leave off if you do not wish to be automatically billed at the end of your subscription. Now you’re ready to install Office – See “Installing Office” steps further down this page.

Review the details of your Office 365 subscription

Installing Office:

Step 1


Go to the Microsoft Services & subscriptions page and sign in using your Microsoft account. This is where you can see and manage all of your activated Office products, if you need to re-install a program you can simply return to this page and download your product again.

Shows the Services & subscriptions page on account.microsoft.com
Step 2


Select Install for your Office product.

Shows the Install link on the Services & subscriptions page
Step 3


Select the options you want with the "Other options" link (such as 64-bit and language), and then select Install.

Shows the Install button in the Download Office dialog box

iPhone, iPad, iPod touch

  1. On your iPhone, iPad, or iPod touch, open the App Store app.
  2. Tap Today, then tap  or your photo in the upper-right corner.
  3. Tap "Redeem Gift Card or Code," then sign in with your Apple ID.
  4.  Tap "You can also enter your code manually," then follow the prompts.
  5. Tap Done.
 

Mac or PC

  1. Open iTunes. If you're not signed in, sign in with your Apple ID.
  2. From the menu bar at the top of your computer screen or at the top of the iTunes window, choose Account > Redeem.
  3. Sign in with your Apple ID.
  4. Enter the code manually, then follow the prompts.
  5. Tap redeem when you're done.

First you will need to install Avast Premier on your PC:

  1. Log into Windows as a user with administrator permissions and ensure no other application or antivirus software is running on your PC.
  2. Download the Avast Premier setup file: DOWNLOAD AVAST PREMIER, and save it in a familiar location on your PC (by default, downloaded files are saved to your Downloads folder).
  3. Right-click the downloaded setup file avast_premier_antivirus_setup_online.exe and select Run as administrator from the context menu.
  4. If prompted by the User Account Control dialog for permissions, click Yes (or Continue on older versions of Windows).
  5. To change the default setup language, click the current language at the top-right corner of the screen. Then click Install to proceed with default installation.
  6. Wait while setup installs Avast Premier on your PC.
  7. Click Continue on the screen below the message You are protected.
  8. Review the Avast Privacy Policy and click Continue.
  9. If prompted to protect your mobile device, use the relevant options according to your preference, or click the X icon to close the screen.
  10. When a network is detected, use the slider to select a Firewall mode:
    • Private Network: if you trust the network (for example, your home network).
    • Public Network: if the network is publicly shared (for example, the network at a cafe or airport).

Avast Premier is now installed on your PC and ready to use, but some components may not fully function until you restart your PC. The Avast user interface is accessible via the Avast system tray icon on your Windows taskbar or the Avast Premier icon on your desktop.

You now need to activate Avast Premier using your valid activation code provided by us, to do this, follow the below instructions.

To activate Avast Premier with an activation code:

  1. Right-click the  Avast icon in your system tray and select Subscription information.
  2. On the My licenses screen, click Enter a valid activation code.
  3. Type or paste your activation code into the text box and click Enter:
  4. Check your license details for the entered activation code. If you have an activation code for interchangeable products, you can click on a listed item and select an alternative license from the drop-down menu. Then click Continue to return to the My licenses screen.

Your Avast Premier license is now activated. The expiration date of your license appears under Licenses on this PC.

You can activate your license on the number of PCs the license is valid for at purchase.

Here is a list of the different Windows Server ISO download links you need in order to download the correct ISO to redeem your activation key.


Windows Server 2019 Essentials: https://www.microsoft.com/en-us/evalcenter/evaluate-windows-server-2019-essentials - Under start your evaluation, fill out your company details to download the ISO.

Windows Server 2019 Standard & Datacenter: https://www.microsoft.com/en-us/evalcenter/evaluate-windows-server-2019 - Select the ISO option under start your evaluation, click continue and fill out your company details to download the ISO.


Windows Server 2016 Essentials: https://www.microsoft.com/en-us/evalcenter/evaluate-windows-server-2016-essentials - Under start your evaluation, fill out your company details to download the ISO.

Windows Server 2016 Standard & Datacenter: https://www.microsoft.com/en-us/evalcenter/evaluate-windows-server-2016 - Select the ISO option under start your evaluation, click continue and fill out your company details to download the ISO.


Windows Server 2012 R2 Essentials: https://www.microsoft.com/en-us/evalcenter/evaluate-windows-server-2012-r2-essentials - Select the ISO option under start your evaluation, click continue and fill out your company details to download the ISO.

Windows Server 2012 Standard & Datacenter: https://www.microsoft.com/en-us/evalcenter/evaluate-windows-server-2012-r2 - Select the ISO option under start your evaluation, click continue and fill out your company details to download the ISO.


Windows Server 2012: https://www.microsoft.com/en-us/evalcenter/evaluate-windows-server-2012 - Select the ISO option under start your evaluation, click continue and fill out your company details to download the ISO.


SQL Server 2019: https://www.microsoft.com/en-us/evalcenter/evaluate-sql-server-2019-ctp - Select the EXE option under start your evaluation, click continue and fill out your company details to download the ISO.

SQL Server 2017: https://www.microsoft.com/en-us/evalcenter/evaluate-sql-server-2017-rtm - Select the EXE option under start your evaluation, click continue and fill out your company details to download the ISO.

SQL Server 2016: https://www.microsoft.com/en-us/evalcenter/evaluate-sql-server-2016 - Select the EXE option under start your evaluation, click continue and fill out your company details to download the ISO.

SQL Server 2014: https://www.microsoft.com/en-us/evalcenter/evaluate-sql-server-2014-sp3 - Select the ISO option under start your evaluation, click continue and fill out your company details to download the ISO.

Key points about OEM keys:

  • Cannot be used to directly upgrade from a previous version of Windows.
  • Requires a fresh installation, so please backup any data you require prior to starting.
  • Per Microsoft’s EULA regarding OEM activation keys, the product key is tied to the PC motherboard which it is first activated on.

Windows 10 Installation Guide: Here


Windows 8.1 Home: Download here

Windows 8.1 Professional: Download here


Windows 7 Home Premium: Download here

Windows 7 Professional: Download here

Windows 7 Ultimate: Download here

Here are the Windows 10 Enterprise ISO download links you need in order to download the correct ISO to redeem your activation key.


Windows 10 Enterprise: https://www.microsoft.com/en-gb/evalcenter/evaluate-windows-10-enterprise – Select the ISO – Enterprise option under start your evaluation, click continue and fill out your company details to download the ISO.

Windows 10 Enterprise LTSC: https://www.microsoft.com/en-gb/evalcenter/evaluate-windows-10-enterprise – Select the ISO – LTSC option under start your evaluation, click continue and fill out your company details to download the ISO.

  1. Firstly, you will need to download and install Uplay, Ubisoft’s download and games manager software (You can do this here: https://uplay.ubisoft.com/en-GB).
  2. Once it’s downloaded, run the application and select a directory to install Uplay in.
  3. If you don’t already have an account, you will be required to create one. Click create a new account to do this.
  4. Click the top left "3 line" button, and then click Activate a key.
  5. A product activation box will pop up. Paste in the Uplay activation key provided by us.
  6. Success! Your game will be activated and bound to your Uplay account.
  7. The game has now been added to your Uplay library where you can start the download.

To redeem a Steam key and play, you will require a steam account and the game client, the Steam game client can be downloaded here: https://store.steampowered.com/about/

And you can create an account here if you do not already have one: https://store.steampowered.com/join/

To redeem your game keys, follow the below steps:

  1. Launch the Steam client and login to your Steam account.
  2. Click the games menu.
  3. Choose activate a product on Steam.
  4. Follow the onscreen instructions to complete the process.
  1. Head over to the Runescape pre-paid cards page here: http://www.runescape.com/store_locator and click "Activate Card" you will then be prompted to log into your account
  2. Enter your PIN here (no need to add spaces)
  3. Select your preferred package
  4. Hit 'redeem'
  5. That's it - you'll be taken to a confirmation screen, where you can confirm your package or hit 'cancel' in case you want to take one last look at your options.
Redeem a code on console:
  1. From the PS4™ Menu, go to the PlayStation Store.
  2. Select Redeem Codes on the left hand side menu.
  3. Enter the code and select Continue.
  4. The content will be automatically applied to your account, available for immediate download, or available in your PS4™ Library > Purchased section.
Redeem a code on the Playstation website:
  1. On a web browser, Sign in to your PlayStation Network.
  2. In the Account section on the left, select Redeem Codes.
  3. Enter your 12-digit voucher code or prepaid PlayStation® card number, and select Next.

For new NordVPN customers

  1. Navigate to https://join.nordvpn.com/order/activate/
  2. Enter your activation code and fill out the email and password fields you want to use for your account
  3. Click "Create Account"

To download NordVPN on your desired platform, please go to the below page

https://nordvpn.com/download/

eShop Credit

  1. First log in to your Nintendo account here: https://accounts.nintendo.com/login
  2. Select the Nintendo eShop icon on the HOME menu.
  3. Scroll left and select "Add Funds."
  4. Select "Redeem a Nintendo eShop Card."
  5.  Enter the 16-character activation code provided by us, then select "OK" to complete the transaction.
      • Please note, the letters o, i, and z are not used.

Game Code On Touchscreen Models

  1. If you haven't already, set up an Internet connection on the system.
  2. Make sure your system has the latest system update.
  3. From the HOME Menu, select the Nintendo eShop icon.
  4. Select "Menu," then select "Redeem Download Code."
  5. Tap the box that says, "Enter a download code."
  6. Use the touchscreen to enter the download code and tap "OK."
    • If a message appears that says that the code has already been used, it may have already been downloaded to the system. Games that have already been downloaded to your system can be redownloaded from the "Previously Downloaded Titles" area.
  7. Tap "OK" again.
  8. Select "Download Later" or "Download Now."
    • Items downloaded now will begin immediately.
    • Items downloaded later will begin when the system enters sleep mode.

Game Code On Switch

  1. Select “Nintendo eShop” on the HOME Menu to launch the Nintendo eShop.
  2. Select the account you want to use.
  3. Select “Enter Code” on the left side of the screen.
  4. Enter the 16-character download code.
    • Any letters and symbols not used with prepaid codes (i.e. O, I, Z, commas, hyphens, etc.) will be disabled from the on-screen keyboard.
  5. Select “Send” to confirm. The game will begin downloading once the code is confirmed.
    • The game icon will appear on the HOME menu, with a download status bar. The status bar will disappear once the game download is complete.
  1. To redeem a Netflix subscription, visit: netflix.com/redeem - Make sure you're signed into the correct account you wish to apply the subscription to.
  2. Enter the gift subscription code.
  3. If you're new to Netflix, you'll be prompted to start a new Netflix account. If you're an existing Netflix customer but you aren't signed in, click the sign in option under "Already have an account?"