Vevo digital
Knowledge Base

Knowledge Base

Helpful answers to frequently asked questions

“This code has already been redeemed” Microsoft Error Message

This is what to do If you see a “This code has already been redeemed” error message on the Microsoft redemption page.

Check your services & subscriptions page

This code has already been redeemed

Sometimes the Microsoft redemption page glitches out during redemption and states the key has been redeemed, when it’s actually been applied to your account.

Please check the services & subscriptions page of your Microsoft account to see if the key has already been applied here: https://account.microsoft.com/services

If it’s not listed there, please contact us.

Battle.net Activation Guide

How to redeem a battle.net code.

Online (recommended)

Step 1: Log into your Account Overview page
Step 2: Enter the code in the Redeem a Code box and click Redeem Code

Via the app

Step 1: From the Games tab, click the Redeem a Code button found under the logo of any game
Step 2: From the Shop tab, click Services and then Redeem a Code

Call Of Duty BETA Activation Guide
  1. Go to https://www.callofduty.com/modernwarfare2/beta
  2. Click the “Redeem Code” button
  3. Sign in to or create a new Call of Duty account
  4. Enter your BETA code provided by us (shown on your orders page)
  5. Select the platform you wish to play on
  6. Select your Country
  7. Click the “Submit” button
How We Offer Such Low Prices

Vevo Digital has a vast network of authorized vendors and contacts to draw upon when sourcing products and services from around the globe. Because we only sell digital goods and services, we can completely eliminate the costs associated with the handling of physical goods. We then pass these savings along to our customers, ensuring that our prices are the most affordable possible.

I Haven’t Received My Order

What to do if you haven’t received an order complete email from us to deliver your key(s).

  1. Check spam/junk folder

    Please check your spam/junk folder as our email may have been filtered out of your inbox.

  2. Alternative solution

    If there is no order complete email in your spam/junk folder, you can access your order by clicking on the following link: https://www.vevodigital.com/my-account/orders/

  3. View order

    View order

    On the orders page that opens locate your order, if the status is “Completed” then your order has been completed, click the “View” button as shown above.
    If the order shows as “Processing” then we are still working on completing your order within the advertised timeframe.

  4. CD key(s) section

    Cd key(s)

    Your CD key(s) will be shown under the “CD Keys” heading as shown above.
    There will also be a handy button to save the keys as a CSV or TXT file, useful if you have bought multiple keys.

  5. Using the CD key(s)

    Activation guide

    In the order details section click the blue “Activation Guide” button under the product title as shown above. 
    You will be taken to an activation guide with steps on how to use the CD key shown further down on your order page.

Microsoft Store Activation Guide

How to redeem a code via the Windows Microsoft Store.

  1. Open the Microsoft Store app

    Microsoft store

    Load the Microsoft Store app, make sure you’re signed in to the Microsoft account you wish to link the product to.

    Click the three dots in the top right corner to open a drop down menu, then click “Redeem a code”.

  2. Enter your code

    Microsoft store redeem

    Type or paste in your 25 digit code and click “Next”.

  3. Confirm product

    Microsoft store redeem confirmation

    You will be shown the product you’re going to get by redeeming the code. Upon clicking “Confirm”.

    The product is permanently linked to your Microsoft account and there are no refunds past this point.

  4. Install

    Microsoft store ready to install

    The product is now linked to your account and you’re ready to download and install. Click the three dots again, in the drop down menu click “My Library”
    In the left hand column, click “Ready to install”, your redeemed product will be listed here, with an “Install” link to click. 

    If you had a trial/demo version of a product already installed, you must uninstall that first. Otherwise it can cause an error saying you still only have a trial/demo version, despite redeeming a code for the full product.

My Card Was Declined At Checkout

My card was declined at checkout

The most common decline reason a card is declined at checkout is the ZIP/postal code not matching the details your card issuer has on file. Make sure the billing details entered at checkout match those your card issuer has on file to avoid this.

You may be asked to authorize the transaction with your card issuer via an on-screen prompt, known as 3-D Secure. This is usually completed via an in-app approval or as an SMS text sent from your card issuer.

If you are certain the billing details are correct, you may need to reach out to your card issuer to authorize the payment.

If you are using a VPN please disconnect while making the payment, certain VPN IP addresses may be blocked due to prior fraud from other malicious users of the VPN.

Pending charge on my card

If your card is declined at checkout, you may see a pending ‘pre-authorization’ charge on your card statement, this will automatically be removed usually within 24-48 hours, as no successful charge was made.

Office 365 Enterprise Activation Guide

Head to: https://signup.microsoft.com/get-started/setupKey?origin=Office&culture=en-us&ali=1

Enter your Office 365 Enterprise key and click next

Follow on-screen instructions

Office Activation Guide (redeem.microsoft.com)

This guide walks through how to activate, download and install Office using a product key. The product shown in the below screenshots is just an example, you will receive the product you purchased upon redemption.

  1. Sign in to your Microsoft account

    Microsoft sign in

    Go to login.live.com, if you are not already signed in, sign in using your existing Microsoft account, or create one.

  2. Enter your key

    Redeem key

    Go to account.microsoft.com/billing/redeem, enter your 25 character CD key (shown on your order page), click next. 

    If you see an error saying “This code has already been redeemed“, skip to step 4 of this guide and continue from there.

  3. Redeem the key

    Check the product shown matches the product you purchased.

    Click confirm to redeem the key and link it to your Microsoft account.

    Click confirm to agree to the Microsoft Services Agreement. Microsoft will immediately provide you with full access to your software after you complete this redemption. There are no refunds past this point due to the key being permanently linked to your Microsoft account.

  4. Download

    Download office

    Go to the services & subscriptions page of your Microsoft account, you will see the product you redeemed listed here.

    If you ever need to reinstall in the future, this is where you can do it from.

    Click the install link next to the product to download the software.

  5. Customize the download

    Choose the language and version you wish to install then click the install button to download the software.

  6. Uninstall existing Office suites

    Before installing your new Office suite you should fully uninstall any old Office suites on your computer. Old Office suites are known to cause conflicts with a new installation, so it is best to remove them at this stage.

    Links to the Microsoft uninstall guides for Windows PC and Mac:
    Uninstall Office on Windows PC
    Uninstall Office on Mac

  7. Install Office

    Installing office

    Double click on the Office installer that was downloaded to your computer (most likely in your downloads folder) and follow the on-screen instructions.

    If you get an error message saying “Sorry it looks like you’re on a slow connection…”, Office is taking a really long time to install, or it appears to hang during the install, you may want to cancel the installation and then try some of the following solutions.

  8. Install complete

    Office installed

    Your install is complete when you see the message “You’re all set! Office is installed now”.

  9. Sign in to set up Office

    Sign in to set up office

    Upon opening an Office App for the first time you will be asked to sign in to your Microsoft account, sign in to the same account you used in step 1 as this is the account the license is tied to.

Office Activation Guide (setup.office.com)

This guide walks through how to activate, download and install Office using a product key. The product shown in the below screenshots is just an example, you will receive the product you purchased upon redemption.

  1. Sign in or create Microsoft account

    Microsoft account

    Go to setup.office.com, if you are not already signed in, sign in using your existing Microsoft account, or create one.

  2. Enter your key

    Enter product key

    On the setup.office.com page, enter your 25 character CD key (shown on your order page), select your country or region and your language, click next. 

  3. Redeem the key

    Confirm activation

    Check the product shown matches the product you purchased.

    Click next to agree to the Microsoft Services Agreement. Microsoft will immediately provide you with full access to your software after you complete this redemption. There are no refunds past this point due to the key being permanently linked to your Microsoft account.

  4. Download

    Download microsoft office

    Click the download now button to download the software.

  5. Uninstall existing Office suites

    Before installing your new Office suite you should fully uninstall any old Office suites on your computer. Old Office suites are known to cause conflicts with a new installation, so it is best to remove them at this stage.

    Links to the Microsoft uninstall guides for Windows PC and Mac:
    Uninstall Office on Windows PC
    Uninstall Office on Mac

  6. Install Office

    Installing office

    Double click on the Office installer that was downloaded to your computer (most likely in your downloads folder) and follow the on-screen instructions.

    If you get an error message saying “Sorry it looks like you’re on a slow connection…”, Office is taking a really long time to install, or it appears to hang during the install, you may want to cancel the installation and then try some of the following solutions.

  7. Install complete

    Office installed

    Your install is complete when you see the message “You’re all set! Office is installed now”.

  8. Activation wizard

    Office activation wizard

    This only applies to Office 2016 Suites or older.

    Upon opening an Office App for the first time you will be asked to activate your product with the Office Activation Wizard.

    Select “I want to activate the software over the Internet”, and then select next. Follow the prompts to complete the activation.

    If the internet activation fails, try the “I want to activate the software by telephone” and then select next. Follow the prompts to complete the activation.

Origin Activation Guide

How to redeem an Origin code.

  1. Origin client & Origin account

    You will require an Origin account and the game client, the Origin game client can be downloaded here: https://www.origin.com/nld/en-us/store/download.
    And you can create an account here if you do not already have one by clicking Register in the lower left hand corner here: https://www.origin.com/.

  2. Launch Origin client

    Open the Origin game client and click the Origin menu in the top left.

  3. Redeem code

    Select “Redeem Product Code” then enter your serial code.

  4. Redeemed

    The game will be added to your “My Games” section of Origin ready to be installed.

Our Delivery Policy

What you will receive

A new and unique single use CD key that will grant you a digital download/license for the advertised product once redeemed.

How to redeem the CD key

Click the blue “Activation Guide” button on the product page or on your order page after purchase for a guide on how to redeem the CD key.

How long does delivery take

Orders are screened, processed, and delivered digitally 24/7 via email.
The delivery time for most products is within 5 minutes, for a select few it’s within 24 hours.
We clearly display the delivery time for each product above the add to cart button on the product page.

Our Payment Policy

No extra fees

We never add any extra fees, such as shady “buyer protection” or extra “payment processing” fees like some other websites do when you go to pay.

Payment currency

We accept all payments in USD, if you pay with a card held in a currency other than USD your card issuer may charge you a currency conversion fee.

Payment methods

We accept the following major card brands:
Visa
Mastercard
American Express

As well as the following digital wallets:
Apple Pay
Google Pay
Link (Stripe)

Payment security

Payments are processed securely via our payment partner Stripe, which is both PCI and PSD2 compliant and AES-256 encrypted. Vevo Digital does not handle, process or store your card information at any point.

Identify Vevo Digital charges

The statement descriptor for payments made to us on your card/banking statement will show as “vevodigital.com”.

Our Returns & Refunds Policy

Peace of mind guarantee

Our peace of mind guarantee provides up to 30 days from the time of purchase to report an issue redeeming a CD key.
Upon reporting an issue redeeming a CD key, we will provide troubleshooting steps within 24 hours.
If we are unable to resolve the issue via troubleshooting steps, we will provide a replacement CD key or a full refund.

Return unused CD keys

An order can be cancelled and the unused CD key returned up to 14 days from the time of purchase.
An order cannot be cancelled if the CD key has been redeemed, CD keys will be tested to check the redemption status before a cancellation is approved.
Cancellations are subject to a minimal cancellation charge of (3.4%) + $0.30 deducted from the refund to cover our incurred processing costs.

Processing refunds

Refunds are issued by us immediately after agreeing to issue a refund, you will receive an email confirmation from us and Stripe.
The refund can take up to 10 days to reflect on your card/banking statement, this is beyond our control.

PSN Activation Guide

How to redeem a PSN code.

Online

Step 1: On a web browser, Sign in to your PlayStation Network
Step 2: In the Account section on the left, select Redeem Codes
Step 3: Enter your 12-digit voucher code or prepaid PlayStation card number, and select Next

Console

Step 1: From the Playstation Menu, go to the PlayStation Store.
Step 2: Select Redeem Codes on the left hand side menu
Step 3: Enter the code and select Continue
Step 4: The content will be automatically applied to your account, available for immediate download, or available in your Library > Purchased section

SQL Server ISO Download Links
Steam Activation Guide