Knowledge Base

Knowledge Base

The most frequent questions, troubleshooting and guides


How to download, install and activate Visual Studio Professional 2022.

  1. Download The Installer

    Head to: https://visualstudio.microsoft.com/downloads/
    Click the "Free Trial " button under the "Professional" heading.

  2. Run The Installer

    Run the downloaded .exe installer package titled "vs_Professional". Go through the onscreen installation process to install the workloads, components and language packs of your choice as well as selecting the installation location.

  3. Open Activation Window

    In the top left of your window click the "Help" menu, then click "Register Visual Studio".

  4. Activate With Your Key

    Once the software is fully installed you will be presented with the below window.
    Click "Unlock with a Product Key" and enter the 25 character product key provided by us on your order page and click "Apply".
    Your Visual Studio Professional 2022 software is now fully activated and ready to use.

Before You Start

Please refer to the PC Health Check app to confirm your device meets the minimum system requirements for Windows 11 and check the Windows release information status for known issues that may affect your device.


Installing Windows 11

Clicking the button below will take you to the official Microsoft Windows 11 download page which provides 3 different download options and instructions for each.

If you have an OEM activation key you will need to do a fresh Windows 11 installtion. You should download either the "Create Windows 11 Installation Media" to create a bootable USB or "Download Windows 11 Disk Image (ISO)" to download the ISO directly to your computer to perform a fresh Windows 11 install.

If you have a retail product key you can choose any of the 3 download options as these do not require a fresh Windows 11 installation.


Activating Windows 11

If you already have Windows 11 installed on your computer and simply need to enter a retail product key to activate it; or if you have Windows 11 Home installed and wish to upgrade it to Windows 11 Pro or Windows 11 Pro for Workstations, follow these steps.

  1. In the Windows Search Bar type in "Activation" and hit enter. This will load the activation window showing which edition of Windows 11 you currently have and its activation status along with other license details.
  2. Under the "Change product key" row, click the "Change" button.
  3. A window will open asking you to "Enter a product key", type or paste in your 25 digit Windows 11 retail product key and click "Next".
  4. Back on the Activation window your edition and activation status will have updated to reflect the product key you used.

Make sure the billing details entered at checkout match those of the registered card holder otherwise your card issuer may decline the transaction.

The most common decline reason is the ZIP/Postal code not matching the details your issuer has on file, please double check this is correct.

You may need to authorize the transaction with your card issuer via your banking app, an SMS text sent from your card issuer, or by calling your card issuer directly.

If your card is declined for any reason at checkout you may see a temporary pre-authorization charge on your card statement, this will be automatically be removed by your card issuer as there was not a successful charge made.

Your order status will show as "Failed", "Pending Payment" or "Cancelled" on your orders page until a successful charge has been made for an order: https://www.vevodigital.com/my-account/orders/

In the situation that your key shows as used when you attempt to redeem it first please make sure that it has not already been applied to your account as this is the most likely and common cause. To confirm this is not the case please log out of your account on the service you are attempting to redeem to, log back in and then check the relevant subscriptions/library area on your account where products linked to your account are listed.

If your issue persists, please send us a message here with your order number, an explanation of the issue and ideally include a screenshot or photo of the error so we can diagnose and resolve your issue as swiftly as possible.

In the situation that your key shows as invalid when you attempt to redeem it first please make sure that you have entered the code correctly and that you are using it in line with any restrictions or guidelines stated on the product page.

If your issue persists, please send us a message here with your order number, an explanation of the issue and ideally include a screenshot or photo of the error so we can diagnose and resolve your issue as swiftly as possible.

Windows can present an error during activation for a wide range of reasons, run through these general troubleshooting steps in the order listed.

  1. Internet Connection & Time

    Make sure your PC is connected to the internet and that the system date and time is set correctly for your local timezone.

  2. Activation Troubleshooter

    Run the Windows Activation Troubleshooter which will attempt to automatically locate and resolve any issues.

    Activation Troubleshooter

  3. Windows Update

    Check Windows Update for any outstanding updates, install and complete any outstanding updates so Windows is fully updated.

    Windows Update

  4. System Restart

    Restart your computer and retry activation. It's amazing how many things a simple reboot fixes.

  5. Phone Activation

    Use the toll-free phone activation service by clicking Activate by Phone on the Activation page.
    If you do not see this button, you can launch it by typing into the Windows Search Bar "SLUI 4", hit enter to run command. A window will open asking for your country or region, follow the on-screen instructions.

    Phone Activation

How to download, install and activate Visual Studio Professional 2019.

  1. Download The Installer

    Head to: https://my.visualstudio.com/Downloads?q=Visual%20Studio%202019
    Log in with your Microsoft account or create a new one.
    Click the "Download" button on the "Visual Studio Professional 2019" row.

  2. Run The Installer

    Run the downloaded .exe installer package titled "vs_Professional". Go through the onscreen installation process to install the workloads, components and language packs of your choice as well as selecting the installation location.

  3. Activate With Your Key

    Once the software is fully installed you will be presented with the below window.
    Click "Unlock with a Product key" and enter the 25 character product key provided by us on your order page and click "Apply".
    Your Visual Studio Professional 2019 software is now fully activated and ready to use.

This is how to activate your Office key and install the suite.

  1. Sign In

    Go to redeem.microsoft.com/, sign in using your existing Microsoft account, or create a new one.

  2. Enter Your Key

    Check the account it'll be added to is the correct one as this cannot be changed after the next step.
    Enter your 25 character CD key, click next.

  3. Redeem Office

    If the product shown is correct, select Confirm to redeem the key and bind it to your account.
    ⚠️ There are no refunds after clicking Confirm as the key is permanently bound to your Microsoft account.

  4. Download Office

    Go to your Services & subscriptions page where you will see the product you just activated listed under your account.
    Click the Install link next to the product you want to download and install.
    This is the page where you manage products bound to your Microsoft account, if you need to re-install the program in the future this is where you download it from again.

  5. Customize The Download

    Select the language you want the software to install along with the bit-rate version (default is recommended) and click Install to download the installer.

  6. Installation

    ⚠️ If your computer came with an Office 365 trial pre-installed or if you had an Office 365 subscription, you must un-install it from your computer before continuing, otherwise it overrides this installation and will say your Office 365 subscription has expired.
    Run the installer file that was downloaded to your computer, likely in your downloads folder.

  7. Installation Complete

    Your install is finished when you see the phrase, "You're all set! Office is installed now" and an animation plays to show you where to find Office applications on your computer.
    Upon opening an Office App for the first time you will be asked to sign in to your Microsoft account, make sure to use the same one you used in step 1.

Redeeming a Microsoft Store game code is simple to do using the in-built Microsoft Store on Windows 10 PC.

  1. Microsoft Store App

    Load the Microsoft Store app on your Windows 10 PC, make sure you're signed in to the Microsoft account you wish to link the product to and then click the three little dots in the top right to open the drop down menu, then click Redeem a code.

  2. Enter Your Code

    Type or paste in your 25 digit key/code and click Next

    .

  3. Confirm Redemption

    It will show you the product you're going to get by redeeming the code when you click Confirm - Once you click confirm the product is permanently linked to your Microsoft account and there are no refunds.

  4. Installation

    Now the game is linked to your account you need to install it. Click the three little dots again, in the drop down menu click My Library. In the left hand column, click Ready to install, your game should be listed with an Install link to click.

    ⚠️ If you had a trial/demo version of a game already installed, you should un-install that before installing from your Library otherwise it can cause an error saying you only have a trial/demo version despite redeeming a code for the full game.

This is how to access and use key(s) directly via your Vevo Digital account orders page. You will also receive an order complete email with a direct link to the order page.

  1. Orders Page

    Head to the My Orders page and log in if prompted (using the details used at checkout). If you used a social log in button at checkout please use the same one.

  2. Order Status

    You will see a list of your orders along with their status, below is the meaning of each status.

    Completed - Key(s) are delivered and ready to access.
    Processing - We are working on completing your order in accordance with our delivery policy.
    On Hold - We need to verify the billing details in accordance with our fraud prevention policy.
    Failed - The payment failed, no payment was taken but may show temporarily on your card statement.
    Cancelled - You may have manually cancelled the order, left the order unpaid or requested us to cancel it.
    Pending Payment - The payment is in progress and is waiting to be authorized or declined.
    Refunded - The order has been fully refunded, it may take several days to reflect on your card statement.

  3. View Order

    Click the "View" button next to the order.

  4. Your Key(s)

    Your key(s) are displayed roughly halfway down the order page under the heading "Your Key", in either text or image format.
    There is also an option to download any text key(s) in a CSV or TXT file which may be useful to keep for your records.

  5. Use Your Key

    Under each product on the order page will be an "Activation Guide" or "Download Link" button. Click whichever button is displayed to use your key.

Vevo Digital implements robust fraud prevention and security methods to safeguard our business, our payment partners and customer cards against possible mis-use online.

Methods including but not limited to the use of a VPN, Proxy, VoIP or temporary phone number, temporary email address or any other means of concealing or altering the true location or identity of a user on the Site may lead to an order being held for additional verification.

Under this policy we may ask a customer to assist us in verifying the billing details provided at checkout are accurate and match those of the registered card holder to ensure the integrity of transactions and protect their card against mis-use. We will send an email with full details after a purchase has been made if we require this assistance.

How do we verify your billing details?

We use a valid proof of address document (photo or scan) that matches the billing details provided at checkout. It must have your full name and address visible, any other details may be covered up/blanked out for your privacy.

The following documents constitute a valid proof of address:

  • Utility bill dated within the last three months
  • Bank or card statement dated within the last three months
  • Mortgage statement or lease agreement
  • Tax invoice or receipt
  • Item of mail
  • Current valid driving license
  • Current valid passport

Documents are transmitted securely via SSL encrypted email to a secure business inbox, and are permanently deleted after verification.

Refusal to assist us in verifying the billing details under this policy will result in an order being considered fraudulent, resulting in the order being rejected and the linked user account on the Site being permanently terminated.

Online (Recommended):

Step 1: Log into your Account Overview page

Step 2: Enter the code in the Redeem a Code box and click Redeem Code


App:

Step 1: From the Games tab, click the Redeem a Code button found under the logo of any game

Step 2: From the Shop tab, click Services and then Redeem a Code

Here's how to setup the Windows 10 installer for Enterprise edition.

  1. Media Creation Tool

    Download the latest Windows 10 Media Creation Tool from the Windows 10 Download Page

  2. Open Powershell

    Once downloaded, open PowerShell while within your downloads folder. To do this, click in the address bar while inside the downloads folder and type in Powershell then hit enter.

  3. Arm The Installer

    Enter the following command into the Powershell window and hit enter: .\MediaCreationTool21H2.exe /Eula Accept /Retail /MediaLangCode en-US /MediaArch x64 /MediaEdition Enterprise

    If you need a 32-bit Windows Enterprise version instead of the standard 64-bit, change the Media Arch argument to /MediaArch x86

  4. Confirm

    Confirm the UAC prompt by clicking yes.

  5. Activate Windows

    You may be asked for the product key at this stage to Activate Windows, enter the Windows 10 Enterprise key.

  6. Installation Media

    Choose to create the installation media.

  7. ISO Installer

    Select "ISO File" for the destination media option.

  8. Installation

    Finally, run the ISO installer that has been downloaded to your PC and proceed through the on-screen installation instructions to setup your PC.

Step 1: Navigate to mcafee.com/activate and sign in to your existing account or create a new one

Step 2: Enter your product key

Step 3: Follow the on-screen instructions to download your software

⚠️ If your PC does not already have Windows 10 installed, you can install it using the guide here.

Activating Windows 10 with a product key is incredibly quick and simple:

  1. Update Windows First

    Navigate to Settings > Update & Security > Windows Update.
    Click the "Check for updates" button.
    If there is an update available, complete it before continuing.
    If it says "You're up to date" continue.


  2. Activate Windows 10

    Navigate to Settings > Update & Security  > Activation.
    Select "Change product key", and enter the 25-character product key.
    Select Next to start the activation.
    If you receive an activation error run through the general troubleshooting steps.


  3. Check Activation

    A message will say “Windows is activated” or if you have a Microsoft account linked to your PC "Windows is activated with a digital license linked to your Microsoft account", either of these messages confirms the activation was genuine and successful.

Please check your spam/junk folder as this is the most common reason people do not see emails in their inbox.

How to download the official Windows 10 ISO from Microsoft to perform a fresh Windows 10 installation.

  1. Download Windows 10

    Go to the Windows 10 Media Creation Tool page and click the Download tool now button (highlighted in red below).

  2. Instructions

    Click the "Using the tool to create installation media (USB flash drive, DVD, or ISO file) to install Windows 10 on a different PC" dropdown (highlighted in red below), for instructions on how to use it.

Leave your email address and desired quantity