Knowledge Base

Knowledge Base

Find answers to your questions and troubleshoot common issues in our comprehensive knowledge base

“This code has already been redeemed” Microsoft Error Message

This is what to do if you see a “This code has already been redeemed” error message on the Microsoft redemption page.

Check your services & subscriptions page

This code has already been redeemed

Sometimes the Microsoft redemption page glitches out during redemption and states the key has been redeemed, when it’s actually been applied to your account.

Please check the services & subscriptions page of your Microsoft account to see if the key has already been applied and the software provided to your account here: https://account.microsoft.com/services

“You are not logged in. Please login before redeeming a token” Microsoft Error Message

This is what to do if you see a “You are not logged in. Please login before redeeming a token” Microsoft error message error message on the Microsoft redemption page.

Try a private/incognito browsing session

Sometimes a caching/cookie issue can cause the Microsoft website to show this error thinking you are not logged in.

To negate this you can open a private/incognito browsing session in your web browser (instructions below for the most common browsers), log in to your Microsoft account again and attempt the redemption.

Chrome:
Click More More And then New Incognito Window.
A new window appears. In the top corner, check for the Incognito icon Incognito.

Firefox:
Click the menu button Fx57menu and then click New Private Window.

Edge:
Click Settings and more  > New InPrivate window.

Safari:
In the Safari app  on your Mac, click File > New Private Window, or switch to a private window that’s already open.

Opera:
 Click More and click Private mode.

Vivaldi:
Go to the Vivaldi menu button Vivaldi menu  > File  > New Private Window.

Try a different web browser

Web browsers

Sometimes the easiest option is just to try a different web browser entirely, log in to your Microsoft account again and attempt the redemption from a different web browser.

Battle.net Activation Guide

How to redeem a battle.net code.

Online (recommended)

Step 1: Log into your Account Overview page
Step 2: Enter the code in the Redeem a Code box and click Redeem Code

Via the app

Step 1: From the Games tab, click the Redeem a Code button found under the logo of any game
Step 2: From the Shop tab, click Services and then Redeem a Code

Call Of Duty BETA Activation Guide
  1. Go to https://www.callofduty.com/modernwarfare2/beta
  2. Click the “Redeem Code” button
  3. Sign in to or create a new Call of Duty account
  4. Enter your BETA code provided by us (shown on your orders page)
  5. Select the platform you wish to play on
  6. Select your Country
  7. Click the “Submit” button
How To Add Custom iOS App Icons

In iOS 14, some users are opting to use the Shortcuts app to add custom iOS app icons to their home screen, continuing the growing trend of customizing your home screen.

You can freely alter the appearance of your home screen by replacing the default app icons with images of your choice. You will need to find or create an image for your new app icon on your home screen before following this guide. There are many different looks that you can download online.

The procedure for adding a custom icon to the Home screen for any app of your choosing is outlined in the steps that follow. In essence, the procedure involves adding an image to a Shortcut on the Home screen to open an application.

Because it lets users create multi-step processes to run on their device, shortcuts can be a complicated app to use, but in this case, the shortcut only has one basic component.

  1. Launch the Shortcuts app on your iPhone or iPad

    Shown above.

  2. Tap the + icon in the top-right corner of the screen

    Shown above.

  3. Tap Add Action

    Shown above.

  4. Use the text field to search for Open App

    Shown above.

  5. Select Open App

    Shown above.

  6. Tap Choose

    Shown above.

  7. Use the search for the app you want to change the icon of, and select it

    Select the app you wish to change the icon of and open when it’s clicked on your Home screen.

  8. Tap the three dots in the top-right corner

    Shown above.

  9. Tap Add to Home Screen

    Shown above.

  10. Tap the placeholder app icon

    From the drop-down menu, select Take PhotoChoose Photo, or Choose File, depending on where your replacement app icon image is located and select the icon you wish to use.

  11. Rename the app as you want it to appear on the home screen then tap Add

    Shown above.

  12. Tap Done, your Shortcut has now been created

    Shown above.

  13. Return to the home screen

    If you already had the app on your home screen, you will now have two icons. In order to keep only your newly-created icon, simply move the old icon to the App Library. You must not delete the original app or the newly created Shortcut.

How to redeem your CD key(s)

All products have an activation guide or download link which you can follow to redeem your CD key(s), and install the software if it’s a software product.

  1. Orders page

    Go to your orders page: https://www.vevodigital.com/my-account/orders/
    If you are not signed in you will be asked to sign in, make sure you use the same account that you used to make the purchase.

  2. View Order

    On the orders page that opens click the “View” button.

  3. Activation guide

    On the order page click the “Activation Guide” button under the product title.

How We Offer Such Low Prices

Vevo Digital has a vast network of authorized vendors and contacts to draw upon when sourcing products and services from around the globe. Because we only sell digital goods and services, we can completely eliminate the costs associated with the handling of physical goods. We then pass these savings along to our customers, ensuring that our prices are the most affordable possible.

I Haven’t Received My Order/Where Are My CD Key(s)

What to do if you haven’t received an order complete email from us or need to locate your CD key(s).

  1. Check spam/junk folder

    First please check your spam/junk folder as our order complete email may have been filtered out of your inbox.

  2. Alternative solution

    You can easily access your order directly on our website via your orders page: https://www.vevodigital.com/my-account/orders/

  3. View order

    On your orders page, click the “View” button.
    If the order shows as “Processing” then we are still working on completing your order within the advertised timeframe on the product page.

  4. CD key(s)

    Your CD key(s) will be shown under the “CD Keys” section.
    The CD key(s) may be in text or image format.

Microsoft Store Activation Guide

How to redeem a code via the Windows Microsoft Store.

  1. Open the Microsoft Store app

    Microsoft store

    Load the Microsoft Store app, make sure you’re signed in to the Microsoft account you wish to link the product to.

    Click the three dots in the top right corner to open a drop down menu, then click “Redeem a code”.

  2. Enter your code

    Microsoft store redeem

    Type or paste in your 25 digit code and click “Next”.

  3. Confirm product

    Microsoft store redeem confirmation

    You will be shown the product you’re going to get by redeeming the code. Upon clicking “Confirm”.

    The product is permanently linked to your Microsoft account and there are no refunds past this point.

  4. Install

    Microsoft store ready to install

    The product is now linked to your account and you’re ready to download and install. Click the three dots again, in the drop down menu click “My Library”
    In the left hand column, click “Ready to install”, your redeemed product will be listed here, with an “Install” link to click. 

    If you had a trial/demo version of a product already installed, you must uninstall that first. Otherwise it can cause an error saying you still only have a trial/demo version, despite redeeming a code for the full product.

My Card Was Declined At Checkout

My card was declined at checkout

The most common decline reason a card is declined at checkout is the ZIP/postal code not matching the details your card issuer has on file. Make sure the billing details entered at checkout match those your card issuer has on file to avoid this.

You may be asked to authorize the transaction with your card issuer via an on-screen prompt, known as 3-D Secure. This is usually completed via an in-app approval or as an SMS text sent from your card issuer.

If you are certain the billing details are correct, you may need to reach out to your card issuer to authorize the payment.

If you are using a VPN please disconnect while making the payment, certain VPN IP addresses may be blocked due to prior fraud from other malicious users of the VPN.

Pending charge on my card

If your card is declined at checkout, you may see a pending ‘pre-authorization’ charge on your card statement, this will automatically be removed usually within 24-48 hours, as no successful charge was made.

Office 365 Enterprise Activation Guide

Head to: https://signup.microsoft.com/get-started/setupKey

Enter your Office 365 Enterprise key and click next

Follow on-screen instructions

Office Activation Guide (redeem.microsoft.com)

This guide walks through how to activate, download and install Office using a product key. The product shown in the below screenshots is just an example, you will receive the product you purchased upon redemption.

  1. Sign in to your Microsoft account

    Microsoft sign in

    Go to login.live.com, if you are not already signed in, sign in using your existing Microsoft account, or create one.

  2. Enter your key

    Redeem key

    Go to account.microsoft.com/billing/redeem, enter your 25 character CD key (shown on your order page), click next. 

    If you see an error saying “This code has already been redeemed“, skip to step 4 of this guide and continue from there.
    If you see an error saying “You are not logged in. Please login before redeeming a token“, click here for a guide to resolve.

  3. Redeem the key

    Check the product shown matches the product you purchased.

    Click confirm to redeem the key and link it to your Microsoft account.

    Click confirm to agree to the Microsoft Services Agreement. Microsoft will immediately provide you with full access to your software after you complete this redemption. There are no refunds past this point due to the key being permanently linked to your Microsoft account.

  4. Download

    Download office

    Go to the services & subscriptions page of your Microsoft account, you will see the product you redeemed listed here.

    If you ever need to reinstall in the future, this is where you can do it from.

    Click the install link next to the product to download the software.

  5. Customize the download

    Choose the language and version you wish to install then click the install button to download the software.

  6. Uninstall existing Office suites

    Before installing your new Office suite you should fully uninstall any old Office suites on your computer. Old Office suites are known to cause conflicts with a new installation, so it is best to remove them at this stage.

    Links to the Microsoft uninstall guides for Windows PC and Mac:
    Uninstall Office on Windows PC
    Uninstall Office on Mac

  7. Install Office

    Installing office

    Double click on the Office installer that was downloaded to your computer (most likely in your downloads folder) and follow the on-screen instructions.

    If you get an error message saying “Sorry it looks like you’re on a slow connection…”, Office is taking a really long time to install, or it appears to hang during the install, you may want to cancel the installation and then try some of the following solutions.

  8. Install complete

    Office installed

    Your install is complete when you see the message “You’re all set! Office is installed now”.

  9. Sign in to set up Office

    Sign in to set up office

    Upon opening an Office App for the first time you will be asked to sign in to your Microsoft account, sign in to the same account you used in step 1 as this is the account the license is tied to.

Office Activation Guide (setup.office.com)

This guide walks through how to activate, download and install Office using a product key. The product shown in the below screenshots is just an example, you will receive the product you purchased upon redemption.

  1. Sign in or create Microsoft account

    Microsoft account

    Go to setup.office.com, if you are not already signed in, sign in using your existing Microsoft account, or create one.

  2. Enter your key

    Enter product key

    On the setup.office.com page, enter your 25 character CD key (shown on your order page), select your country or region and your language, click next. 

  3. Redeem the key

    Confirm activation

    Check the product shown matches the product you purchased.

    Click next to agree to the Microsoft Services Agreement. Microsoft will immediately provide you with full access to your software after you complete this redemption. There are no refunds past this point due to the key being permanently linked to your Microsoft account.

  4. Download

    Download microsoft office

    Click the download now button to download the software.

  5. Uninstall existing Office suites

    Before installing your new Office suite you should fully uninstall any old Office suites on your computer. Old Office suites are known to cause conflicts with a new installation, so it is best to remove them at this stage.

    Links to the Microsoft uninstall guides for Windows PC and Mac:
    Uninstall Office on Windows PC
    Uninstall Office on Mac

  6. Install Office

    Installing office

    Double click on the Office installer that was downloaded to your computer (most likely in your downloads folder) and follow the on-screen instructions.

    If you get an error message saying “Sorry it looks like you’re on a slow connection…”, Office is taking a really long time to install, or it appears to hang during the install, you may want to cancel the installation and then try some of the following solutions.

  7. Install complete

    Office installed

    Your install is complete when you see the message “You’re all set! Office is installed now”.

  8. Activation wizard

    Office activation wizard

    This only applies to Office 2016 Suites or older.

    Upon opening an Office App for the first time you will be asked to activate your product with the Office Activation Wizard.

    Select “I want to activate the software over the Internet”, and then select next. Follow the prompts to complete the activation.

    If the internet activation fails, try the “I want to activate the software by telephone” and then select next. Follow the prompts to complete the activation.

Origin Activation Guide

How to redeem an Origin code.

  1. Origin client & Origin account

    You will require an Origin account and the game client, the Origin game client can be downloaded here: https://www.origin.com/nld/en-us/store/download.
    And you can create an account here if you do not already have one by clicking Register in the lower left hand corner here: https://www.origin.com/.

  2. Launch Origin client

    Open the Origin game client and click the Origin menu in the top left.

  3. Redeem code

    Select “Redeem Product Code” then enter your serial code.

  4. Redeemed

    The game will be added to your “My Games” section of Origin ready to be installed.

Our Delivery Policy

What you will receive

A new and unique single use CD key that will grant you a digital download/license for the advertised product once redeemed.

How to redeem the CD key

Click the blue “Activation Guide” button on the product page or on your order page after purchase for a guide on how to redeem the CD key.

How long does delivery take

Orders are screened, processed, and delivered digitally 24/7 via email.
The delivery time for most products is within 5 minutes, for a select few it’s within 24 hours.
We clearly display the delivery time for each product above the add to cart button on the product page.

Our Payment Policy

No extra fees

We never add any extra fees, such as shady “buyer protection” or extra “payment processing” fees like some other websites do when you go to pay.

Payment currency

We accept all payments in USD, if you pay with a card held in a currency other than USD your card issuer may charge you a currency conversion fee.

Payment methods

We accept the following major card brands:
Visa
Mastercard
American Express

As well as the following digital wallets:
Apple Pay
Google Pay
Link (Stripe)

Payment security

Payments are processed securely via our payment partner Stripe, which is both PCI and PSD2 compliant and AES-256 encrypted. Vevo Digital does not handle, process or store your card information at any point.

Identify Vevo Digital charges

The statement descriptor for payments made to us on your card/banking statement will show as “vevodigital.com”.

Our Returns & Refunds Policy

Returns

We provide 30 days from the time of purchase to report an issue redeeming a CD key.

Upon reporting an issue we will provide troubleshooting steps to resolve the issue within 24 hours.

If we are unable to resolve the issue via troubleshooting, we will provide a replacement CD key or a full refund.

After 30 days from the time of purchase the CD key will be deemed as accepted.

Cancellations

An order can be cancelled up to 14 days from the time of purchase if the CD key remains un-redeemed.

An order cannot be cancelled if the CD key has been redeemed.

Cancellations are subject to a minimal cancellation charge of (3.4%) + $0.30 deducted from the refund to cover our incurred processing costs.

Refunds

Refunds are issued by us within 24 hours after agreeing to a return or cancellation, you will receive an email confirming the refund from us, and Stripe.

The refund can take up to 10 days to reflect on your card/banking statement, this is beyond our control.

PSN Activation Guide

How to redeem a PSN code.

Online

Step 1: On a web browser, Sign in to your PlayStation Network
Step 2: In the Account section on the left, select Redeem Codes
Step 3: Enter your 12-digit voucher code or prepaid PlayStation card number, and select Next

Console

Step 1: From the Playstation Menu, go to the PlayStation Store.
Step 2: Select Redeem Codes on the left hand side menu
Step 3: Enter the code and select Continue
Step 4: The content will be automatically applied to your account, available for immediate download, or available in your Library > Purchased section

SQL Server ISO Download Links
Steam Activation Guide

How to redeem a Steam code.

  1. Steam client & Steam account

    You will require a steam account and the game client, the Steam game client can be downloaded here: https://store.steampowered.com/about/.
    And you can create an account here if you do not already have one: https://store.steampowered.com/join/.

  2. Launch Steam client

    Launch the Steam client and login to your Steam account.

  3. Redeem code

    Click the games drop down menu in the top left then choose “activate a product on Steam”

  4. Redeemed

    Follow the onscreen instructions to complete the process and add the game to your Steam library.

Troubleshoot Windows Activation Errors

Windows can present activation errors for a wide variety of reasons, run through the steps below to troubleshoot Windows activation errors.

  1. Internet connection & system time

    No internet connection

    Make sure your computer is connected to the internet and that the system date and time is set correctly for your timezone.

    If you have no internet connection, you will see the icon shown in the image above.

  2. Activation troubleshooter

    Activation troubleshooter

    Run the Windows Activation Troubleshooter which will attempt to automatically resolve any issues.

  3. Windows update

    Windows update

    Check Windows Update for any outstanding updates, download and install any outstanding updates.

  4. Restart your PC

    Restarting

    Restart your PC and retry the activation.

  5. Phone activation

    Phone activation

    If all of the above steps fail to get Windows activated, Microsoft recommends attempting a phone activation.

    Do this by clicking the Activate by Phone link on the activation page or by typing the following into the search bar and hitting enter: slui.exe 4

  6. Still unable to activate

    If you’re still unable to get Windows activated, please contact us and include the following information in your message:

    1. What edition of Windows is installed, select the Start button, then select Settings > System > Activation
    2. What error code is being shown when you try to activate, e.g. (0xC004F050)
    3. Have you done a fresh Windows installation?

Visual Studio 2019 Activation Guide

How to download, install and activate Visual Studio 2019.

  1. Download the installer

  2. Run the installer

    Visual studio 2019 installer

    Run the downloaded .exe installer package titled “vs_Professional”. Go through the onscreen installation process to install the workloads, components and language packs of your choice as well as selecting the installation location. 

  3. Open activation window

    Visual studio 2019 register product

    Click the “Help” menu, then click “Register Product”.

  4. Activate with a key

    Visual studio 2019 activation

    Click “Unlock with a Product Key” and enter the 25 character product key (shown on your order page) and click “Apply”.

    Your Visual Studio 2019 software is now fully activated and ready to use.

Visual Studio 2022 Activation Guide

How to download, install and activate Visual Studio 2022.

  1. Download the installer

    Download visual studio 2022

    Head to https://visualstudio.microsoft.com/downloads/

    Click the “Free Trial ” button under the edition you wish to download, in this case we will download the”Professional” version.

  2. Run the installer

    Visual studio 2019 installer

    Run the downloaded .exe installer package titled “VisualStudioSetup”. Go through the onscreen installation process to install the workloads, components and language packs of your choice as well as selecting the installation location. 

  3. Open activation window

    Register visual studio 2022

    Click the “Help” menu, then click “Register Visual Studio”.

  4. Activate with a key

    Click “Unlock with a Product Key” and enter the 25 character product key (shown on your order page) and click “Apply”.

    Your Visual Studio 2022 software is now fully activated and ready to use.

Windows 10 Activation Guide

This is how to download, install and activate Windows 10 Home, Pro and Pro for Workstations.

  1. Windows 10 download tool

  2. Install Windows 10

    Run the downloaded tool and follow the on-screen instructions.

  3. Activate Windows 10

    In the Windows Search Bar type in “Activation settings” and hit enter. This will load the activation window showing which Windows 11 Edition you have installed and its activation status.

    Under the “Change product key” row, click the “Change” button.

    A window will open asking you to “Enter a product key“, type or paste in your 25 character Windows 11 key and click “Next“.

    Back on the Activation window, your Windows Edition and activation status will update to reflect.

  4. Troubleshooting errors

    Windows can present an error during activation for many different reasons, please run through the troubleshooting steps: https://www.vevodigital.com/faq-items/troubleshoot-windows-activation-errors/

Windows 10 Enterprise Activation Guide

This is how to download the Windows 10 Enterprise ISO using the Windows 10 Media Creation Tool.

  1. Download the Media Creation Tool

  2. Launch PowerShell

    Launch PowerShell and set the directory path to the folder containing the Media Creation Tool, presumably the downloads folder.

    For example: C:\Users\Username>Downloads

    Whereby Username is replaced with your PC username.

  3. Enter PowerShell command

    In the PowerShell window, copy and paste the command below and hit Enter to execute.

    MediaCreationTool21H2.exe /Eula Accept /Retail /MediaArch x64 /MediaLangCode en-US /MediaEdition Enterprise

    The MediaArch x64 argument specifies 64 bit, if you require 32 bit simply change this argument to Media Arch x86.

    The MediaLangCode en-US argument specifies the language, in this case it is English for US, if you require a different language simply change the language and region tag.

    A full list of available languages can be found here: https://docs.microsoft.com/en-us/windows-hardware/manufacture/desktop/available-language-packs-for-windows?view=windows-10

  4. UAC Prompt

    Click Yes on the UAC prompt to confirm the code execution.

  5. Enter Windows 10 Enterprise product key

    On the next window you should be asked to enter a product key, enter a Windows 10 Enterprise product key to continue.

  6. What do you want to do?

    Select Create installation media for another PC.

  7. Choose which media to use

    Select the radio button for ISO File and click Next.

  8. Download begins

    The Media Creation Tool will now begin the download for a Windows 10 ISO armed with the Windows 10 Enterprise edition.

    Once it is downloaded, simply run the ISO and follow the on-screen installation steps.

Windows 11 Activation Guide

This is how to download, install and activate Windows 11 Home, Pro and Pro for Workstations.

  1. Download Windows 11

  2. Install Windows 11

    Instructions for installation can be found by clicking the “before you begin” tabs.

  3. Activate Windows 11

    In