Knowledge Base

Knowledge Base

The most common questions answered here for your convenience


If your card is declined during checkout your order status will show as "Failed" until a payment is received.

Please make sure the billing details entered match those of the registered card holder, otherwise your card issuer will decline the transaction.

Depending on how your card issuer confirms transactions, you may need to authorize the transaction via your banking app, by confirming the transaction via an SMS text sent from your card issuer, or by calling your card issuer directly to authorize the transaction.

In the situation that your key shows as used when you attempt to redeem it first please make sure that it has not already been applied to your account as this is the most likely and common cause. To confirm this is not the case please log out of your account on the service you are attempting to redeem to, log back in and then check the relevant subscriptions/library area on your account where products linked to your account are listed.

If your issue persists, please send us a message here with your order number, an explanation of the issue and ideally include a screenshot or photo of the error so we can diagnose and resolve your issue as swiftly as possible.

In the situation that your key shows as invalid when you attempt to redeem it first please make sure that you have entered the code correctly and that you are using it in line with any restrictions or guidelines stated on the product page.

If your issue persists, please send us a message here with your order number, an explanation of the issue and ideally include a screenshot or photo of the error so we can diagnose and resolve your issue as swiftly as possible.

Windows can present an error during activation for a wide range of reasons, please run through the general troubleshooting steps below in order.

  1. Internet Connection & Time Settings

    Make sure your PC is connected to the internet and that the system date and time is set correctly for your timezone.

  2. Activation Troubleshooter

    Run the Windows Activation Troubleshooter on the Activation page.

  3. Windows Update

    Check Windows Update for any outstanding updates, install and complete any outstanding updates so Windows is fully updated.

  4. System Restart

    Restart your computer and retry activation.

  5. Phone Activation

    Use the toll-free automated phone activation service by clicking Activate by Phone on the Activation page. If you do not see this option, you can load it by typing into the Windows Search Bar SLUI 4, hit enter and it will first ask for your country/region, then follow the on-screen instructions.

How to install and activate Visual Studio Professional 2019.

  1. Download The Installer

    Download the software installer by clicking "Download Preview" under the Professional column at the following link: https://visualstudio.microsoft.com/downloads/

  2. Run The Installer

    Run the downloaded installer titled "vs_Professional" and go through the onscreen install process where you can decide which workloads, components and language packs to install as well as the install location on your PC.

  3. Launch The Software

    Once the software has installed just click "Launch" next to the installed Visual Studio Professional 2019 package and you will be greeted with the below window, for now click "Continue without code".

  4. Register Product

    On the next window, click the "Help" dropdown menu and then click "Register Product".

  5. Register The Product Key

    On this window click "Unlock with a product key", click this and enter the product key provided by us. It will then display a message saying "License: Product key applied" - Your software is now fully activated and ready to use.

How to activate your Office key and install the suite onto your PC.

  1. Activating Office

    Go to redeem.microsoft.com/, sign in using your existing Microsoft account, or create a new one.

  2. Enter Your Key

    Enter your 25 character CD key, click next.

  3. Activate Office

    If the product shown is correct, select Confirm to finish the redemption process. There are no refunds past this point as the product is permanently tied to your Microsoft account.

  4. Download Office

    Click the Install link presented or go to the Services & subscriptions page and sign in using your Microsoft account if you're not signed in already. This is where you can manage all of the products linked to your Microsoft account, if you need to re-install a program in the future you can do so again from this page.

  5. Install Link

    Click the Install link next to a product.

  6. Customize The Install

    Select the options you want with the "Other options" link (such as 64-bit and language), and then click Install. This will download the setup file to your computer.

  7. Installation

    Notice: If your computer came with Office 365 pre-installed, or if you had Office 365 installed from a previous subscription, please un-install it from your system first otherwise it overrides this installation and says you subscription has expired.
    Run the setup file downloaded to your computer to install the Office applications.

  8. Installation Complete

    Your install is finished when you see the phrase, "You're all set! Office is installed now" and an animation plays to show you where to find Office applications on your computer. Select Close.
    Follow the instructions in the window to find your Office apps. For example depending on your version of Windows, select Start and then scroll to find the app you want to open such as Excel or Word, or type the name of the app in the search box.

Redeeming a Microsoft Store game code is simple to do using the in-built Microsoft Store on Windows 10 PC.

  1. Microsoft Store App

    Load the Microsoft Store app on your Windows 10 PC, make sure you're signed in to the Microsoft account you wish to link the product to and then click the three little dots in the top right to open the drop down menu, then click Redeem a code.

  2. Enter Your Code

    Type or paste in your 25 digit key/code and click Next
    .

  3. Confirm Redemption

    It will show you the product you're going to get by redeeming the code when you click Confirm - Once you click confirm the product is permanently linked to your Microsoft account and there are no refunds.

  4. Installation

    Now the game is linked to your account you need to install it. Click the three little dots again, in the drop down menu click My Library. In the left hand column, click Ready to install, your game should be listed with an Install link to click.

    Notice: If you had a trial/demo version of a game already installed, you should un-install that before installing from your Library otherwise it can cause an error saying you only have a trial/demo version despite redeeming a code for the full game.

This is how to retrieve purchased CD Key(s) from your account.

  1. Orders Page

    Head to the My Orders page and log in if prompted (using the details used at checkout). If you used a social log in button at checkout please use the same one.

  2. Order Status

    Once logged in, you will see a list of your orders. If the order status is "Completed" then the CD key(s) are ready to retrieve. If the order status is "Processing" or "On Hold" then we are working on completing your order.

  3. View The Order

    Click "View" next to the relevant order.

  4. Retrieve CD Key(s)

    The CD Key(s) will be visible roughly halfway down the order page under the heading "CD Key(s)", in either text or image format. If you have more than one key on your order you will have the option to download them all as a list in txt or csv format.

  5. Activation/Installation

    All product pages have an "Activation" tab containing relevant guides or download links for the specific product.

In order to carry out our service we implement stringent fraud prevention steps to safeguard our business and our payment partners against fraud.

The use of a VPN, Proxy, VoIP, temporary/disposable email address or any other means of concealing/altering the true location/identity of a user on the Site will lead to your order being held for verification. Any attempt to purposefully provide false or incorrect details can result in your order being rejected, and your account and access to the Site being restricted or terminated.

Customers may be required to verify the billing details provided at checkout are accurate and genuine to ensure the integrity of all transactions. If this is required, you will receive a request from us after you have placed your order to provide the documentation.

What do I need to provide?

We use a proof of address that matches the billing details provided at checkout to verify your billing details – it must have both your full name and your address visible (any other details may be covered up/blanked out for your privacy). We accept the following documents as a proof of address:

  • Valid Driver’s License
  • Valid Passport
  • Utility/Service Bill (Water, Gas, Electricity, Phone, Internet, etc)
  • An Item of Mail Addressed to the Customer

Documents are handled in accordance with our Privacy Policy.

Online (Recommended):

Step 1: Log into your Account Overview page

Step 2: Enter the code in the Redeem a Code box and click Redeem Code


App:

Step 1: From the Games tab, click the Redeem a Code button found under the logo of any game

Step 2: From the Shop tab, click Services and then Redeem a Code

Here's how to setup the Windows 10 installer for Enterprise edition.

  1. Media Creation Tool

    Download the latest Windows 10 Media Creation Tool from the Windows 10 Download Page

  2. Open Powershell

    Once downloaded, open PowerShell while within your downloads folder. To do this, click in the address bar while inside the downloads folder and type in Powershell then hit enter.

  3. Arm The Installer

    Enter the following line into the Powershell window and hit enter: .\MediaCreationTool20H2.exe /Eula Accept /Retail /MediaLangCode en-US /MediaArch x64 /MediaEdition Enterprise
    If you need a 32-bit Windows Enterprise version instead of the standard 64-bit, change the following argument to /MediaArch x86

  4. Confirm

    Confirm the UAC prompt by clicking yes.

  5. Activate Windows

    You may be asked for the product key at this stage to Activate Windows, enter the Windows 10 Enterprise key.

  6. Installation Media

    Choose to create the installation media.

  7. ISO Installer

    Select "ISO File" for the destination media option.

  8. Installation

    Finally, run the ISO installer that has been downloaded to your PC and proceed through the on-screen installation instructions to setup your PC.

Step 1: Navigate to mcafee.com/activate and sign in to your existing account or create a new one

Step 2: Enter your product key

Step 3: Follow the on-screen instructions to download your software

Notice: If your PC does not already have Windows 10 installed, you can install it using the guide here.


How to activate Windows 10:

  1. Update Windows

    Navigate to Settings > Update & Security > Windows Update.
    Click the "Check for updates" button.
    If there is an update available, please complete it before continuing.
    If it says "You're up to date" please continue.

  2. Activate Windows 10

    Navigate to Settings > Update & Security  > Activation.
    Select "Change product key", and enter the 25-character product key.
    Select Next to start the activation.
    Activation Error: If you receive an error during activation, please run through the general troubleshooting steps.

  3. Check Activation

    A message will say “Windows is activated” to signify your activation was successful and genuine.
    or
    If you have a Microsoft account linked to your PC, the license may link to your account and a message will say "Windows is activated with a digital license linked to your Microsoft account"

First, please check your spam/junk folder as this is the most common reason people do not initially see emails.

If it has been more than 5 minutes and there are no emails in your spam/junk folder, it is possible that your email address was entered incorrectly at checkout or that our emails to you have bounced for some reason.

Please send us a message via the contact us page including as much information as you have about your order so we can investigate.

How to install Windows 10:

  1. Download Windows 10

    Go to the Windows 10 Media Creation Tool page and click the Download tool now button

  2. If you're upgrading from an older version of Windows

    Select the "Using the tool to upgrade this PC to Windows 10" tab for installation instructions

  3. If you want to create installation media or download the ISO file

    Select the "Using the tool to create installation media (USB flash drive, DVD, or ISO file) to install Windows 10 on a different PC" tab for installation instructions

RETURNS

Faulty items must be reported to us within 30 days from the time of purchase, after this period an order will be deemed accepted.

We will diagnose your issue and provide troubleshooting steps to resolve your issue. If we are unable to resolve your issue with fair and reasonable steps we will provide a replacement or refund.

CANCELLATIONS

If you wish to cancel an order that has not yet been completed and delivered, or has been completed and delivered but remains in an unused state, we can cancel the order.

A cancellation request can only be made within 14 days from the time of purchase, after this period an order will be deemed accepted.

There is a 3.4% + $0.30 restocking charge deducted to cover our incurred payment processing costs for the transaction.

We cannot accept cancellation of orders if the key has been used.

REFUNDS

Refunds are processed and issued by us within 24 hours of informing you a refund will be issued, however it may take a few days to show up in your bank/card account.

Nintendo Switch:

Step 1: Select “Nintendo eShop” on the HOME Menu to launch the Nintendo eShop.

Step 2: Select the account you want to use.

Step 3: Select “Enter Code” on the left side of the screen.

Step 4: Enter the 16-character download code. Any letters and symbols not used with prepaid codes (i.e. O, I, Z, commas, hyphens, etc.) will be disabled from the on-screen keyboard.

Step 5: Select “Send” to confirm. The game will begin downloading once the code is confirmed. The game icon will appear on the HOME menu, with a download status bar. The status bar will disappear once the game download is complete.

Leave your email address and we will let you know when this product is available: