What to do if you can’t sign in to your Microsoft account | Account recovery
Can’t sign in to your Microsoft account or reset your password? If you haven’t set up two-step verification, here’s how you can recover it.
- Go to aka.ms/accountrecovery
- Enter the account you want to recover, email address you have access to, and enter the CAPTCHA and select Next
- Enter the code sent via the email you provided and select Verify
- Enter your account recovery information and select Next
- If approved, you’ll get a link to reset your password