How to troubleshoot Windows 10 Bluetooth issues

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How to troubleshoot Windows 10 Bluetooth issues

How to troubleshoot Windows 10 Bluetooth issues

If you run into problems trying to connect to a Bluetooth device, here are some troubleshooting steps to try.

Make sure Bluetooth is turned on
If you’re using a laptop with a physical Bluetooth switch on the body, make sure it’s switched on.
In Windows 10, there are two ways to check if Bluetooth is turned on. Here’s how:

  1. Check in the taskbar. Select action center. If you don’t see Bluetooth, select Expand to reveal Bluetooth, then select Bluetooth to turn it on. You’ll see “Not connected” if your Windows 10 device isn’t paired to any Bluetooth accessories.
  2. Check in Settings. Select Select the Start button, then select Settings — Devices — Bluetooth & other devices. Make sure Bluetooth is turned on.

Check your Bluetooth device
Make sure your device is turned on, is charged or has fresh batteries, and is in range of the PC you want to connect to. Then, try the following:

  1. Turn off your Bluetooth device, wait a few seconds, then turn it back on.
  2. Make sure your Bluetooth device is in range. If your Bluetooth device is unresponsive or sluggish, check to make sure it’s not too close to any other USB device that’s plugged into a USB 3.0 port. Unshielded USB devices can sometimes interfere with Bluetooth connections.

Check your PC

  1. Make sure airplane mode is off: Select Start , then select Settings — Network & Internet — Airplane mode. Make sure Airplane mode is turned off.
  2. Turn Bluetooth on and off: Select Start, then select Settings — Devices — Bluetooth & other devices. Turn off Bluetooth, wait a few seconds, then turn it back on.
  3. Remove the Bluetooth device, then add it again: Select Start, then select Settings — Devices — Bluetooth & other devices. In Bluetooth, select the device you’re having problems connecting to, and then select Remove device — Yes.

Run the Bluetooth troubleshooter
Select Start, then select Settings — Update & Security — Troubleshoot. In Find and fix other problems, select Bluetooth, and then select Run the troubleshooter and follow the instructions.

Troubleshoot problems with drivers
If you recently upgraded to Windows 10 or installed Windows 10 updates, the current driver may have been designed for an earlier version of Windows. To automatically check for driver updates:

  1. In the search box on the taskbar, search for Device Manager, and then select Device Manager from the list of results.
  2. In Device Manager, select Bluetooth, and then select the Bluetooth adapter name, which may include the word “radio.”
  3. Press and hold (or right-click) the Bluetooth adapter, and then select Update driver — Search automatically for updated driver software. Follow the steps, then select Close.
  4. After installing the updated driver, select the Start button, select Power — Restart if you’re prompted to restart, and then check whether that fixes the connection issue.
  5. If Windows can’t find a new Bluetooth driver, visit the PC manufacturer’s website and download the latest Bluetooth driver from there.

Uninstall the Bluetooth adapter in Device Manager
If you don’t see the Bluetooth icon, but Bluetooth does appear in Device Manager, try to uninstall the Bluetooth adapter and trigger an automatic reinstall. Here’s how:

  1. In the search box on the taskbar, enter device manager, then select Device Manager from the results.
  2. In Device Manager, select Bluetooth. Press and hold (or right-click) the Bluetooth adapter name (which may include the word “radio”), and select Uninstall device.
  3. Select Start, then select Power — Shut down.
  4. After your device shuts down, wait a few seconds, and then turn it back on. Windows will try to reinstall the driver.
  5. If Windows doesn’t reinstall the driver automatically, open Device Manager and select Action — Scan for hardware changes.
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