Terms & Conditions
Updated: January 2nd, 2020
The Terms and Conditions (“Terms”) describe how Vevo Digital Limited (“Company,” “we,” and “our”) regulates your use of this website (https://www.vevodigital.com, the “Site”). Please read the following information carefully to understand our practices regarding your use of the Site along with our Company policies. The Company may change the Terms at any time. You are required to read and provide expressed acceptance to be bound by these Terms at the time of checkout.
CUSTOMER CHECKS & FRAUD PREVENTION
In order to carry out our service we implement stringent fraud prevention checks to comply with regulations and safeguard our business. Customers may be required to submit specific documentation that will assist us in ensuring the safety and security of all transactions made via Vevo Digital. If this is required, you will receive a request via email to provide the documentation after an order has been placed.
What is a proof of address?
A proof of address is a valid document confirming your billing address – it must have both your full name and your address visible. We accept the following kinds of documents as a proof of address (any details other than your full name and address may be covered up/blanked out):
- Valid Driver’s License
- Valid Passport
- Utility Bill (Water, Gas, Electricity, Phone, etc)
- An Item of Mail with Name & Address of the Customer
The use of a VPN, Proxy, VoIP, virtual phone number, temporary email address or any other means of concealing/altering the true location/identity of a user on the Site will lead to your order being held for manual verification.
Any attempt to purposefully provide false or incorrect billing details can result in your order being rejected, and your account and access to the Site being terminated.
All purchases on our Site are made in USD, we never add any additional charges. If you pay using a credit/debit card held in a different currency, your card provider may charge a currency conversion fee.
Payments can be made on the Site with PayPal or a credit/debit card, all transactions are processed by PayPal Hong Kong Limited. Your payment data is handled entirely by PayPal Hong Kong Limited and is secured at every stage by SSL encryption and is PCI compliant. We do not process, handle or store any payment information.
PayPal will bill your chosen method of payment the amount shown on the payment page immediately after your confirmation during the payment stage of checkout.
If the checkout is not fully completed, or if PayPal or your card provider declines the transaction any payment pre-charge to your method of payment will be removed from your method of payment automatically within 24/48 hours.
Activation key(s) are delivered digitally in text or image format. Delivery is often instant however can take up to 24 hours if we need to manually verify your billing details. If we need to verify your billing details we will request this after you have placed your order. Please see full information on this policy here to understand why we have it and how it works.
Once your order is verified you will receive an Order Complete email containing a link to access your key(s). Product key(s) will be made available on the customer’s order page for a period of 1 year, after this period we cannot guarantee the key will be available. As such the customer must retrieve and safely store any key(s) within 1 year.
Faulty items must be reported to us within 30 days from the time of purchase. We will diagnose your issue and provide troubleshooting steps in order to resolve your issue, if we are unable to resolve your issue we will attempt to provide a replacement item. If we are unable to provide a replacement item, a full refund will be issued.
If you wish to cancel an order that has not yet been delivered or cancel an order that has been delivered (the product key must not have been redeemed/activated by you as it would be “used”), you must inform us within 7 days from time of purchase. Because this type of return is not due to a fault of ours or with the item, our non-recoverable payment processing fee of 3.9% + $0.30 USD will be deducted from the total refund amount.
Refunds are processed by us within 24 hours, however it may take longer to show up in your bank/card account depending on the method of payment used.
The content of the Site has been compiled as accurately as possible. However, we cannot guarantee that all information on the site is correct and complete at all times. All prices and other information on the Site and other materials derived therefore are subject to human error and change over time.
It is the buyer’s responsibility to ensure before purchasing an item that their device meets any minimum system requirements for the use of that item either detailed on the product page and/or the manufacturers website.
THIRD PARTY SERVICES
The Site may include links to other sites, applications, and platforms (hereinafter the “Linked Sites“).
The Company does not control the Linked Sites, and shall not be responsible for the content and other materials of the Linked Sites. The Company makes these links available to you for providing the functionality or services on the Site.
PROHIBITED USES AND INTELLECTUAL PROPERTY
You shall not use the Site for unlawful or prohibited purpose. You may not use the Site in a way that may disable, damage, or interfere in the Site. You may not use the Site for commercial purposes.
All Vevo Digital branded logos, images, compilation, software and code used on the Site (hereinafter and hereinbefore the “Content“). The Content is the property of the Company or its contractors and protected by intellectual property laws that protect such rights. You agree to use all copyright and other proprietary notices or restrictions contained in the Content and you are prohibited from changing the Content.
All product names, logos, images, texts and trademarks are property of their respective owners and are used for identification purposes only.
THE COMPANY MATERIALS
By posting, uploading, inputting, providing or submitting your Content you are granting the Company to use your Content in connection with the operation of Company’s business including, but not limited to, the rights to transmit, publicly display, distribute, publicly perform, copy, reproduce, and translate your Content; and to publish your name in connection with your Content.
No compensation shall be paid with regard to the use of your Content. The Company shall have no obligation to publish or enjoy any Content you may send us and may remove your Content at any time.
By posting, uploading, inputting, providing or submitting your Content you warrant and represent that you own all of the rights to your Content.
DISCLAIMER OF CERTAIN LIABILITIES
The information available via the Site may include typographical errors or inaccuracies. The Company shall not be liable for these inaccuracies and errors.
The Company makes no representations about the availability, accuracy, reliability, suitability, and timeliness of the Content contained on and services available on the Site. To the maximum extent allowed by the applicable law, all such Content and services are provided on the “as is” basis. The Company disclaims all warranties and conditions regarding this Content and services, including warranties and provisions of merchantability, fitness for a certain purpose.
To the maximum extent permitted by the applicable law, in no event shall the Company be liable for any direct, indirect, incidental, consequential, special, punitive damages including, but not limited to, damages for loss of enjoyment, data or profits, in the connection with the enjoyment or execution of the Site in the context of the inability or delay to enjoy the Site or its services, or for any Content of the Site, or otherwise arising out of the enjoyment of the Site, based on contract and non-contract liability or other reason.
If the exclusion or limitation of liability for damages, whether consequential or incidental, are prohibited in a particular case, the exclusion or limitation of liability shall not apply to you.
You agree to indemnify, defend and hold harmless the Company, its managers, directors, employees, agents, and third parties, for any costs, losses, expenses (including attorneys’ fees), liabilities regarding or arising out of your enjoyment of or inability to enjoy the Site or its services and Company’s services and products, your violation of the Terms or your violation of any rights of third parties, or your violation of the applicable law. The may assume the exclusive defense and you shall cooperate with the Company in asserting any available defenses.
TERMINATION AND ACCESS RESTRICTION
The Company may terminate your access and account to the Site and its related services or any part at any time, without notice, in the case of your violation of the Terms.
The governing law of the Terms shall be the substantive laws of Hong Kong SAR, except the conflict of laws rules. You shall not use the Site in jurisdictions that do not give effect to all provisions of the Terms.
No joint venture, partnership, employment, or agency relationship shall be implied between you and the Company as a result of the Terms or use of the Site.
If any part of the Terms is determined to be void or unenforceable in accordance with applicable law then the void or unenforceable clauses will be deemed superseded by valid and enforceable clauses shall be similar to the original version of the Terms and other parts and sections of the Terms shall be applicable to you and the Company.
The Terms constitute the entire agreement between you and the Company regarding the enjoyment of the Site and the Terms supersede all prior or communications and offers, whether electronic, oral or written, between you and the Company.
The Company and its affiliates shall not be liable for a failure or delay to fulfil its obligations where the failure or delay results from any cause beyond Company’s reasonable control, including technical failures, natural disasters, blockages, embargoes, riots, acts, regulation, legislation, or orders of government, terrorist acts, war, or any other force outside of Company’s control.
In case of controversies, demands, claims, disputes, or causes of action between the Company and you relating to the Site or other related issues, or the Terms, you and the Company agree to attempt to resolve such controversies, demands, claims, disputes, or causes of action by good faith negotiation, and in case of failure of such negotiation, exclusively through the courts of the country where the Company is based.
We are committed to resolving any complaints you may have in good faith. If you would like to make a complaint please see our contact information in the following section.
We will reply to your complaint as soon as we can and in any event, within 30 days. We hope to resolve any complaint brought to our attention, however if you feel that your complaint has not been adequately resolved, you reserve the right to contact your appropriate local authority on the matter.
Our contact information can be found on the contact us page here.