Terms & Conditions

Terms & Conditions

Last Updated: October 13th 2021

1. INTRODUCTION

VeVo Digital Limited, Company Registration Number: 2158642 – Business Registration Number: 63964881, is registered at the following address: 15/F Hillier Commercial Building, 65-67 Bonham Strand East, Sheung Wan, Hong Kong.

The Terms and Conditions (“Terms”) describe how VeVo Digital Limited referred to as (“Company,” “we,”, “us”, and “our”) regulates your use of this website (https://www.vevodigital.com) reffered to as (“Site”).

Please read the following terms and policies carefully to understand our practices regarding your use of the Site along with our Company policies.

2. FRAUD PREVENTION

In order to carry out our service we implement stringent fraud prevention steps to safeguard our business and our payment partners against fraud.

The use of a VPN, Proxy, VoIP, temporary/disposable email address or any other means of concealing/altering the true location/identity of a user on the Site will lead to your order being held for verification. Any attempt to purposefully provide false or incorrect details can result in your order being rejected, and your account and access to the Site being restricted or terminated.

Customers may be required to verify the billing details provided at checkout are accurate and genuine to ensure the integrity of all transactions. If this is required, you will receive a request from us after you have placed your order to provide the documentation.

What do I need to provide?

We use a proof of address that matches the billing details provided at checkout to verify your billing details – it must have both your full name and your address visible (any other details may be covered up/blanked out for your privacy). We accept the following documents as a proof of address:

  • Valid Driver’s License
  • Valid Passport
  • Utility/Service Bill (Water, Gas, Electricity, Phone, Internet, etc)
  • An Item of Mail Addressed to the Customer

Documents are handled in accordance with our Privacy Policy.

3. PAYMENTS

We partner with Stripe to process our credit/debit card transactions securely.

All purchases on our Site are made in USD, we never add any additional charges. If you pay using a credit/debit card held in a different currency, your card issuer may charge a currency conversion fee.

4. BILLING

Stripe will charge your chosen card the total amount shown on the payment page immediately after your authorization during checkout.

The statement descriptor for payments made to us will show as “vevodigital.com”.

If your card is declined for any reason at checkout you may see a temporary pre-authorization payment on your billing statement, this will automatically be removed.

5. DELIVERY

All products are delivered digitally as a unique “key” in text or image format for you to redeem on the relevant platform, nothing is physically shipped.

Delivery is usually instant, but can take up to 24 hours if we need to manually process an order and/or verify the billing details in accordance with our fraud prevention policy.

Once an order is verified you will receive an email containing a link to retrieve the key(s) securely from your Vevo Digital account page.

6. RETURNS

Faulty product(s) must be reported to us within 30 days from the time of purchase, after this period the product(s) will be deemed accepted and will be non-returnable.

Upon reporting faulty product(s) we will diagnose the fault and provide troubleshooting steps to resolve, if we are unable to resolve the fault via troubleshooting we will provide a replacement or a full refund.

7. CANCELLATIONS

If you wish to cancel an order that has not yet been completed, or has been completed but remains in an unused state. We can accept a cancellation up to 14 days after the date of purchase, after this period the order will be deemed accepted and will be non-cancellable.

We cannot accept cancellations if the “key” has been used/redeemed by the customer.

A cancellation is subject to a restocking charge of 3.4% + $0.30 deducted from the total order value to cover our incurred payment processing costs for the transaction.

8. REFUNDS

Refunds are processed and issued by us promptly (within 24 hours) of agreeing to issue a refund.

A refund can take up to 10 days to reflect on your card/banking statement.

9. USAGE REQUIREMENTS

You need to be at least 18 years old to make a purchase on the Site.

When making a purchase on the Site you must read all information displayed on the product page, including but not limited to any usage restrictions and system requirements to run the product. You must make sure your system meets these requirements before proceeding to checkout.

Vevo Digital cannot be held responsible for any product not working due to a customer system not meeting the system requirements or any usage restrictions displayed on the product page.

10. PROHIBITED USES

Your permission to use the Site is conditioned upon the following Use Restrictions and Conduct Restrictions: You agree that you will not under any circumstances:

  • post any information that is abusive, threatening, obscene, defamatory, libelous, or racially, sexually, religiously, or otherwise objectionable and offensive;
  • use the service for any unlawful purpose or for the promotion of illegal activities;
  • attempt to, or harass, abuse or harm another person or group;
  • use another user’s account without permission;
  • provide false or inaccurate personal information;
  • interfere or attempt to interfere with the proper functioning of the Service;
  • make any automated use of the system, or take any action that we deem to impose or to potentially impose an unreasonable or disproportionately large load on our servers or network infrastructure;
  • bypass any robot exclusion headers or other measures we take to restrict access to the Service or use any software; technology, or device to scrape, spider, or crawl the Service or harvest or manipulate data;
  • publish or link to malicious content intended to damage or disrupt another user’s browser or computer;

11. PRIVACY POLICY

Our Privacy Policy explains how we gather and process information about you.

Through your use of the Site you acknowledge the gathering and processing of this information shall be undertaken in accordance with the Privacy Policy.

12. THIRD PARTY SERVICES

The Site may include links to other sites, applications, and platforms (hereinafter the “Linked Sites“). The Company does not control the Linked Sites, and shall not be responsible for the content and other materials of the Linked Sites.  The Company makes these links available to you for providing the functionality or services on the Site.

13. DISCLAIMER OF CERTAIN LIABILITIES

The content of the Site has been compiled as accurately as possible. However, we cannot guarantee that all information on the site is correct and complete at all times. All prices and other information on the Site and other materials derived therefore are subject to human error and change over time.

The Company makes no representations about the availability, accuracy, reliability, suitability, and timeliness of the Content contained on and services available on the Site. To the maximum extent allowed by the applicable law, all such Content and services are provided on the “as is” basis. The Company disclaims all warranties and conditions regarding this Content and services, including warranties and provisions of merchantability, fitness for a certain purpose.

To the maximum extent permitted by the applicable law, in no event shall the Company be liable for any direct, indirect, incidental, consequential, special, punitive damages including, but not limited to, damages for loss of enjoyment, data or profits, in the connection with the use of the Site and services provided on the Site based on contract and non-contract liability or other reason.

14. INDEMNIFICATION

You agree to indemnify, defend and hold harmless the Company, its managers, directors, employees, agents, and third parties, for any costs, losses, expenses (including attorneys’ fees), liabilities regarding or arising out of your enjoyment of or inability to enjoy the Site or its services and Company’s services and products, your violation of the Terms or your violation of any rights of third parties, or your violation of the applicable law. The may assume the exclusive defense and you shall cooperate with the Company in asserting any available defenses.

15. TERMINATION AND ACCESS RESTRICTION

The Company may terminate your access and account to the Site and its related services or any part at any time, without notice, in the case of your violation of the Terms and Prohibited Uses.

16. COPYRIGHT COMPLAINTS

If you are a copyright owner or an agent thereof and believe, in good faith, that any materials provided on the Site infringe upon your copyrights, you may submit a notification pursuant by sending the following information in writing to the Company for immediate review:

  1. The date of your notification;
  2. A electronic signature of a person authorized to act on behalf of the owner of an exclusive right that is allegedly infringed;
  3. A description of the copyrighted work claimed to have been infringed, or, if multiple copyrighted works at a single online site are recovered by a single notification, a representative list of such works at that site;
  4. A description of the material that is claimed to be infringing or to be the subject of infringing activity and information sufficient to enable us to locate such work;
  5. Information reasonably sufficient to permit the service provider to contact you, such as an address, telephone number, and/or email address;
  6. A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
  7. A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the owner of an exclusive right that is allegedly infringed.

17. MISCELLANEOUS

The governing law of the Terms shall be the substantive laws of Hong Kong SAR, except the conflict of laws rules. You shall not use the Site in jurisdictions that do not give effect to all provisions of the Terms.

If any part of the Terms is determined to be void or unenforceable in accordance with applicable law then the void or unenforceable clauses will be deemed superseded by valid and enforceable clauses shall be similar to the original version of the Terms and other parts and sections of the Terms shall be applicable to you and the Company.

The Terms constitute the entire agreement between you and the Company regarding the enjoyment of the Site and the Terms supersede all prior or communications and offers, whether electronic, oral or written, between you and the Company.

The Company and its affiliates shall not be liable for a failure or delay to fulfil its obligations where the failure or delay results from any cause beyond Company’s reasonable control, including technical failures, natural disasters, blockages, embargoes, riots, acts, regulation, legislation, or orders of government, terrorist acts, war, or any other force outside of Company’s control.

In case of controversies, demands, claims, disputes, or causes of action between the Company and you relating to the Site or other related issues, or the Terms, you and the Company agree to attempt to resolve such controversies, demands, claims, disputes, or causes of action by good faith negotiation, and in case of failure of such negotiation, exclusively through the courts of the country where the Company is based.

18. COMPLAINTS

While we do our best to make sure everything goes smoothly during your interaction with Vevo Digital, we understand on occasions mistakes and errors can happen. If you would like to make a formal complaint, please use the Formal Complaint Form to send a message to a senior member of our team who will review all details involved in the incident.

19. CONTACT DETAILS

VeVo Digital Limited publishes contact details on the Contact Us page.

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